I made a purchase in June for an embroidered Tampa Bucs #12 Jersey for my husbands birthday. He just received news that he was cancer free and I wanted to get him something special. Fanatics was quick to take my money out of my account, no doubt. BUT here we are headed into October and I have yet to receive the purchase. A confirmation was never sent to me and I am so happy that I thought to screen shot it. When I go back to the site to check status, the log-in does not recognize my email address now. How ironic is that? It's dang near impossible to get a hold of a HUMAN when you deal with this place. All I want is what I paid for because the season has started and it would be nice for the June Birthday gift to finally get here. HORRIBLE HORRIBLE HORRIBLE CUSTOMER EXPERIENCE. I will never ever purchase anything from the site again!