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Esther G.

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Experience: Clothing & Fashion, Sports

Member since September 2020

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1 Review by Esther

I made a purchase in June for an embroidered Tampa Bucs #12 Jersey for my husbands birthday. He just received news that he was cancer free and I wanted to get him something special. Fanatics was quick to take my money out of my account, no doubt. BUT here we are headed into October and I have yet to receive the purchase. A confirmation was never sent to me and I am so happy that I thought to screen shot it. When I go back to the site to check status, the log-in does not recognize my email address now. How ironic is that? It's dang near impossible to get a hold of a HUMAN when you deal with this place. All I want is what I paid for because the season has started and it would be nice for the June Birthday gift to finally get here. HORRIBLE HORRIBLE HORRIBLE CUSTOMER EXPERIENCE. I will never ever purchase anything from the site again!
Chastity S. – Fanatics Rep
Hello Esther, thank you for your feedback! I am very sorry that you haven't received the jersey yet. Our number one concern is customer satisfaction. Upon review of your order, it appears that this was a special event item which on our site mentions that this item will not ship until or before 1015/2020. This message will appear on our site several times during the process. Once on the item page and a few more time under the description of the item when checking out. It would've been highlighted in green. Please make sure when checking out that you are logging into your account. At the time of the purchase it was checkout as a Guest account. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian

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