FanaticsReviews 3,945

I placed an order first for a blue Titans sweater. When it came in the mail, the sweater was purple, so I sent it back. The second time I went with a different sweater that was grey, and when it arrived it had a logo for some random team I had never heard of. Again, I sent it back. Finally, when I got the right sweater, I was told I would be issued a refund in 7-10 days. I got an email a few days later saying they had given me the money in an e-Gift Card, which I didn't ask for. I don't typically buy sports things, and this time was a once off, so I have no use for an e-Gift Card. It wasn't even the correct amount, but it was only off by a couple dollars so that's the least of my concerns. When I talked to customer service, I was told they put in a ticket to management and someone would contact me in 2-3 days. Shockingly, 3 days later, no one has contacted me, so I have to talk to them again. I have to go through 2 different reps before someone would actually talk to me, and they basically said there's nothing they can do but here's your ticket number.
That's almost $100 down the drain. Thanks a lot. Will definitely not be shopping here again.

I ordered a personalized flag but when checking the order conformation I saw that the last letter had been left off. I called customer service and was told it was because there was a 14 space limit. My personalization was 15 spaces. There was no mention of this limit in the description or order info of the flag. I was told that because the order was already placed the personalization could not be changed nor could the order be canceled. I said " so I'm getting a flag with the wrong personalization when there was no limit specified in the description?" "The order can't be changed" was the reply.
If you order a personalized item from Fanatics be sure you have a short name.

I have repeatedly tried to order a single item (a kids T-shirt) and still don't know if it's on the way. I got several cancellation emails, called their customer service number and was only told that my charge had been refused for no apparent reason. They claimed that they cleared my account so I could reorder, but the shirt was no longer available in the size I wanted. So I ordered another one. No telling if that one will arrive. There is no status on their awful website.

I ordered a NY Giants jersey from the site and was honestly very excited about it. The item finally arrives and let me just say - I've seen better quality knock-offs out of China. For $180 I received a jersey with poorly stitched/fraying numbers, the jersey was half iron on and had stitched patches, the NFL flash that sits in the crest of the neck was so off-center that it overlapped the seam joining the jersey and mesh together by nearly a quarter inch. Just the shoddiest of workmanship.

I contacted customer service for a return as fanatics has this 365 day return policy (it sounds great to the uninitiated, but you find out otherwise quickly) to request a return label. During the call the CSR and I discussed how I'd like the refund to be processed, giving me an option of store credit or a refund to the card processed. I opted to have the money refunded to my original means of payment and went about my day. Nearly ten days later, no refund had posted. So I contacted customer service and that CSR told me to give it 48 hours and if it hadn't posted yet to give them a call back. 72 hours later I fire off an email asking about my refund. Within 15 minutes I receive a matter of fact email from some nameless employee that they refunded me on a gift certificate that they e-mailed me. Now I'm sure you're thinking - how did you miss an email like that? Well, two reasons. One, I had received an email already from them acknowledging the refund and that it would be applied to my card and reason two being that Fanatics literally sends anywhere from 4-7 emails, EVERY SINGLE DAY.

In any event, despite all of this, Fanatics still didn't issue a refund. I've now filed a dispute with my bank and pissed and moaned on the BBB website. If you have money to burn on sports memorabilia, avoid these bloodsucking pieces of $#*!.

I purchase 2 items on Sept 8,2020 and received 1 within a few days. The Emmitt Smith T-Shirt was a special order that would ship on October 17,2020. Today is 12-3-2020 and the order shipping date has been changed 3 times. This is absolutely Unacceptable especially since they are located in Jacksonville Florida and the SEPTEMBER BIRTHDAY PRESENT was shipping to Tennessee. I spoke to several incompetent and untruthful advocates who read the teleprompter in front of them and it was all misleading. I'm not sure if the NFL Shop has turned their heads and rolled over concerning Fanatics deceptive Ordering and Shipping practices, but, today they are put on notice again. I've ordered many items over the years and I'm appalled at the lackadaisical attitude I've encountered on my LAST and FINAL order with this company. I'm so glad that I decided against purchasing 3 of the T-shirts because I would have been thoroughly upset if my 11-30 birthday would have come and gone and NO present. I don't want a refund, I want the birthday gift for someone who is has been extremely ill shipped before SEPTEMBER 2021, please! Be careful and think before you place an order with Fanatics because they ordering and shipping practices are no longer reputable and very deceptive.

I recently ordered an Adam Thielen autographed jersey. When the jersey arrived, I followed the instructions given to verify the autograph. I entered the hologram number in the verification site on fanatics.com. Come to find out, the hologram number is invalid!

After placing over five calls to customer service, I have been told three different stories and have been placed on hold for over a total of 6 hours. I was told a ticket was created and they will get back to be in five business days!

I asked to speak with supervisors and other departments to get an answer, I was denied each time. The false advertising on the website is criminal. Please do not spend your money here! Worst customer service and company I have ever dealt with. I will be writing a letter to every company that endorsers fanatics explaining this experience. I cannot believe professional teams support such a criminal company.

Ordered several items for Christmas presents. Those items arrived just fine. However, we received 2 packages with stuff that we did not order. We tried to return the items but dealing with customer service was very frustrating. They were rude, could not figure out what we were talking about, couldn't figure out what happened, gave us incorrect and conflicting information about what to do, didn't seem to be able to see what we had discussed in previous calls and could never figure out how to allow us to return this stuff to them. We just want to return stuff we didn't order, but are getting to the point where it is ridiculous and we are thinking we will just donate it. Very frustrating. Don't think we will order from them again.

I bought a personalized sweatshirt, after one wash the name is gone. I will never purchase from them again. I contacted Fanatics who said there was nothing that they could do because it had been washed and worn, also this shipped from a vendors warehouse... excuse, the response from the email requested below was the same, If you have known issues with the vendor why use them? The 30% off offer on the next order is not acceptable because why would I continue to purchase products that are of bad quality from a business who don't stand behind their customers. If I wanted a sweatshirt that the letters were going to wash out of I would draw on it myself. The other issue is with another shirt I ordered before realizing the letters were going to wash off, In order to get a full refund you are required to get an E-gift card to Fanatics, if you want a refund to your credit card you are required to pay 9.99 shipping, so No I will never shop at Fanatics again.

I placed an order back in August 16th on a New York Rangers office Chair. I had 3 different ship dates in less then a month... Called them and of course you speak to Mohamed from over seas who cant understand English when there is a problem. After many attempts of emails a lady emails me and says the chair is now delay cause it wasn't sign by the athlete. I said WHAT? It was just another excuse of why it hadn't shipped except to say it was out of inventory. SO they post and sell things they don't even have. This was a NIGHTMARE. Pay more and be happy elsewhere. I have spent a alot of money here and I had to use a lot of foul langue to get something done in Nov. And finally they refunded my money. 4 months of LIES and no customer service