FanaticsReviews 3,945

This company is a scam and does everything they can to keep your money. I tried to send back a couple of items from different orders for a refund...

I returned two items from order 279-3704-5422 and still have not received my refund. I can see on the postal tracking software that it was delivered on the 20th of November.

Their customer service is useless - they keep on asking what items have been returned and advise that the return postal address is not theirs... even so it was the label provided by their return portal... that you have to pay $30 for!

Absolutely useless guys! I am still owed refunds for two items of order 451-0803-1363 which I had sent in the same parcel and notifed their customer service team who advised no problem and they would leave notes behind... nobody seems to know what's going

Within 72 hrs I have been asked three times which items I have returned... I sent them screenshots of each item! How hard is it

Absolutely avoid these guys... they will do everything they can to keep your money!

This is the 2nd year in a row that I have purchased Christmas gifts from fanatics and they have said they were not deliverable and we're being returned for a refund. 2weeks before Christmas. What am I supposed to do now? They could care less. I get packages all of the time but theirs are the only ones that are undeliverable. Shame on me for thinking this year would be better...

I had placed an order recently with intent to have the order by 2 weeks for a secret Santa. No initial delay in shipping was noted on the website. When calling customer service, the women (who spoke unintelligible English and rambled) talked in circles more less stating it would take a full week just to ship the item (why since it took you a day to take the money for the purchased item). Then on top of the week to ship it would take two weeks to ship. More than dissatisfied and will not order again.

I ordered a custom hockey jersey for may son who was away at college. Unfortunately he didn't really look at it until just recently when he was back home and able to go to a game. He then realized they misspelled TJ Oshie's name as Ohsie. I contacted Fanatics and spoke with one person who said they could fix the name plate, but we were disconnected. The second person's response was tough luck, they would not stand by their products. I asked to speak with a supervisor, but was told they would have someone email me. I received a form email a few days later re-stating they have a 30 day return policy and I was out of luck, even though I wanted it fixed, not returned. DO NOT BUY SPECIALTY ITEMS from them. Their quality control is horrible. When I tried to get this fixed, they just offered me a 25% off coupon. I find that insulting when they can't even stand behind their products.

Had to call and talk to CS as an emblem came off one of my new mugs before I even got to use it. Alisha was perfessional but very understanding to talk to. She was calm, cool and listen to my issue and "BAM" a new cup was on it's way! She is an amazing representative for your company. Was a great experience with your representative and I will definately be ordering from you again. Love that you stand behind your products! Thank you...

I ordered twice from fanaticswebsite and both times they canceled my order due to me having items sent to two different addresses. Then they want to tell me that they think somebody is using my card and ask me to verify my number and address info and the exact price and item in detail everything was correct …. Since when did they start canceling items due too different items being sent to different addresses. Since when does it become illegal to send multiple items to different addresses especially during these holidays? They apologized for the inconvenience give me a code that's discounted for 30% and when i go to use it on my order it tells me sorry we couldn't use this discounts on certain items in your order bull - ish if you ask me i will no longer be purchasing from them at all.

Customer Service is terrible. I had to place the order 4 times (with their help) because it kept allowing me to purchase items which were sold out, then the shipping type was incorrect, I was overcharged for the item, transferred many times... it took me 3.5 hours to make a purchase and I paid for 2-day shipping which says it will arrive in 3 weeks!

Pagué una chamarra de 45.86 que no me gusto y me regresaron solo 28.32, no sé porque pero se quedaron con 17.54 sin ninguna explicación se me hace pésimo su servicio mejor comprar en eBay o Amazon que te ofrecen free shipping y free returns

I paid 14.00 for my items to arrive in 3 days, its been a week and still nothing! Bad PR too late for giving as a gift, will return if my order ever gets here... and never order another thing from this shady company!

Wish I could give this website a 0 star rating. One thing I have to say is don't trust the time frames that they give you for the shipping. "3-7 business days" can easily mean 10-15 business days. And like many other dishonest companies they continue to use the pandemic as an excuse for their misleading shipping times. Never ordering anything from Fanatics again and I suggest those reading this review do the same.

Bought a Christmas present that was canceled. Probably a stock issue, but now im without a jersey for my wife. Ill need to figure out a new gift for her now. Minimal notice or alternative item offered. Nothing on the site said this was a possibility. I wouldn't use this website. Just buy your jersey in person somewhere local.

Don't order from this company. There is no way to contact them. They refused to let me return an item when it was two days over the 30 day mark which makes no sense as it's Christmas. What's this 365 day return policy they talk about.? I gave them so much business last year but I'll never order from them again

Bought a sweatshirt for a game. Paid for expedited shipping. Never got the product or an update. And the support absolutely sucked. I see why this company gets horrible ratings. Order your gear elsewhere.

I'm a big sports fan and buy all kinds of sports related items, but Fanatics should be avoided at all costs, unless you enjoy: price changes after putting items in your cart, long shipping delays, added "handling fees" to every order and return, no customer service reps available (ever), slow website with glitches and security issues, cheap merchandise, and overall a big waste of time.

Just spent almost 2 hours adding products to my cart, but when I looked at the cart all the prices had tripled and quadrupled, even though when I added them to my cart it said the price was "locked in". Guess it's only locked in for 5 or 10 minutes, probably because they want you to rush your purchase before realizing how cheap everything they sell is.

Was hesitant to make another order because last time I ordered from Fanatics website (14 months ago, Oct 2020) the package didn't arrive for 3 months. Ordered several of the items as Xmas gifts and that didn't happen since the shipping was so delayed. No notice of shipping delay or update to my order on the website. Some of the items I ordered didn't even come and I was not refunded for them until after having to send multiple emails (yes, emails, they have no way to reach a live person) and disputing the charges with my credit card company.

The website hardly ever works. You click on one link, but it takes you somewhere totally different. Most of the dropdown menus don't work. After seeing all these issues still present, and possibly even worse now, from the last time I ordered, I decided to pass on the $200 in merchandise I had added to my cart. Glad to have gotten away before more pries changed and I probably wouldn't get my package for another few months. There is also no way to reach a customer service rep to ask about shipping delays, items missing from an order, price changes, overcharges, or questions regarding items on their website.

Do yourself a favor, save the headaches, buy from a more reputable sports site.

This company allowed me to order a jersey in October with 3-7 shipping for me to find out later it was on backorder. After speaking with the 1st agent they assured me it was handled. Second agent a month later assured me it was handled and I would receive it expedited and nothing once again. I called again today 2 months later to find out it was sold out! Ridiculous+

On November 3,2021, I ordered Braves World Series T-Shirts as gifts for my husband, brother, and sister-in-law so they could wear during some of the celebrations around town. Unfortunately, it turns out that receiving my order would take at least 3 weeks--that was the beginning of this nightmare. When I received the order, one set of t-shirts looked so bad, that I was embarrassed to give them as gifts. So, I called the company for return information and found out that the return would cost me $9.99! Eventually, we were able to get to the solution of returning the shirts and Fanatics would wave the $9.99. However, that would mean that I would have to release the shirts and hope for a refund. That still did not solve the problem of my gifts being received. So, I decided to give the gifts anyway. The people were ok with the gifts--were they were too small. I then called Fanatics customer service to see if I could EXCHANGE the shirts for a larger size. Still, the only option was returning the shirts I already have, waiting for a refund, then placing another order. For me, time is of the essence. I really didn't want this to continue past Christmas. The customer service person, Michael, was VERY patient with me. He listened to my concerns, gave me alternate suggestions and even took time to help me figure out the difference in measurements of the re-sized orders. Even though I felt that I was clearly in a nightmare situation with this company, I began to feel better because of his efforts. I'm aware that he is not the owner of this company, so there's is only so much he can do. BUT HE MADE THE EFFORT! We were able to reach a win-win situation and I'm feeling better. Thank you, Michael, for your efforts. I'm hoping that everything works out, but even if it doesn't, I at least feel that I received good customer service from him.

I ordered locker room merchandise the minute the Bucks won the championship - they couldn't deliver what was advertised. It took months to come and only half arrived! Then the day after they won, I ordered the championship parade merchandise. I've been constantly let down for nearly six months with promises of "its coming this month", next month, the month after, only to be told today on the 30th November that the merchandise I ordered way back in July, is never coming. They've had my money all that time - more fool me, but DON'T YOU BE FOOLED! Do not ever order from this store, they are frauds!

UPDATE: After using the contact information (provided in the vendor response), the company seemed very willing to offer options and ultimately I was able to get a full refund. What more can they do, you might ask? Well, I really still cannot support a company that does not readily post this type of help on their own website (I have to write a review on a 3rd party site for them to treat my concern appropriately?). If you are reading this and have the contact information, I guess you are covered (the interaction for the return was ultimately exceptional) and maybe they have updated their return policy, but I still will not be back. We're all too busy to have to pre-screen and or go through this type of effort to be treated as a valued customer.

ORIGINAL POST:
Poor Quality product - stitching is not aligned on some of the letters ('CHAM') on a hat purchased. When looking at return / exchange options all were at cost to the buyer (I marked product as defective). Since the $25 I paid for the hat was ultimately going to get me a refund of ~$13, I opted to keep the hat, but will never purchase from this site again.