Marcia S.

On November 3,2021, I ordered Braves World Series T-Shirts as gifts for my husband, brother, and sister-in-law so they could wear during some of the celebrations around town. Unfortunately, it turns out that receiving my order would take at least 3 weeks--that was the beginning of this nightmare. When I received the order, one set of t-shirts looked so bad, that I was embarrassed to give them as gifts. So, I called the company for return information and found out that the return would cost me $9.99! Eventually, we were able to get to the solution of returning the shirts and Fanatics would wave the $9.99. However, that would mean that I would have to release the shirts and hope for a refund. That still did not solve the problem of my gifts being received. So, I decided to give the gifts anyway. The people were ok with the gifts--were they were too small. I then called Fanatics customer service to see if I could EXCHANGE the shirts for a larger size. Still, the only option was returning the shirts I already have, waiting for a refund, then placing another order. For me, time is of the essence. I really didn't want this to continue past Christmas. The customer service person, Michael, was VERY patient with me. He listened to my concerns, gave me alternate suggestions and even took time to help me figure out the difference in measurements of the re-sized orders. Even though I felt that I was clearly in a nightmare situation with this company, I began to feel better because of his efforts. I'm aware that he is not the owner of this company, so there's is only so much he can do. BUT HE MADE THE EFFORT! We were able to reach a win-win situation and I'm feeling better. Thank you, Michael, for your efforts. I'm hoping that everything works out, but even if it doesn't, I at least feel that I received good customer service from him.