FanaticsReviews 3,945

I ordered a picture in the wrong size. I needed return instructions and I talked to Shakira. She is a wonderful person! She told me the restocking fee would be as much as the pictures total price. She would check and call me back. She called me back! She was right! Shakira is so cheerful and helpful! A real service to the company!

I am a 59 year old man I'm a retired USMC and a member of the Elks. My wife and I are hard-core football fans college and pro.
Last year I purchased a national championship hat from fanatics and what I recieved 5 weeks later was a pancake unbearable. This year my wife and I are attending a superbowl party and decided to buy a couple superbowl shirts to wear. We gave them a 2nd chance the order said free shipping 3 to 7 business days We ordered on the 1st of Jan. On the 2nd we received an update to the status of our order it won't arrive until the 21st. That's after the superbowl so I called customer service they said it would be another 24.95 to receive them by the 11th I said that's not what the order form said. They lied and they got me for another 24.95 for a service that was supposed to have been free. Just a heads up to all my brothers and sisters out there beware of this company bad business.

Carson was great in helping me expedite my order to get my shirt in time for the super bowl. Ready to receive it!

I ordered multiple shirts after the Georgia national championship and they kept saying they would be able to ship them but then finally canceled the order!

As a major buyer with lots of interactions, I've always been treated with respect and walked away with a fantastic customer experience, every time. I recently received a product that had a slight manufacture defect. Shakira and her team responded immediately and took care of the problem. I have been pleased with the majority of the merchandise, and for the few items that I was not satisfied with, they have a very easy return policy, and best of all, they have great customer service, and they have always been very helpful in resolving any issues. They have won me over as a loyal customer.

I placed an order for a Jersey on 12/11/21 with an expected delivery "before Christmas". I had contact with the company via online chat on 12/19/21, that said my items were not created yet and I wanted to cancel my order due to the delay. I was told cancelling was not an option. I received an email on 12/22/21 stating my items "were on the way!" with a tracking number for DHL. After monitoring the DHL site for weeks with the tracking number there was no update other than " shipping label created". On 1/18/21 I made contact with DHL who promptly replied that
"The shipment label was created but has not been tendered to DHL for handling. I verified if possible your shipment left under a different tracking number but we have no records." Essentially they have not received the jersey for shipping. I have emailed Fanatics customer support and have replied to the multiple spam emails they send me now asking for feedback and have not heard anything back. I have attempted to chat with a customer service rep but they are only available at 2am ( I live in California, the company is in the UK?)
Hopefully this review will give me a response and warn others to avoid purchasing from this site.
I intend to report the charge on my card to the bank as fraud.

Paid $65 for a faded black 49ers hoodie that looks like it has sun damage. In order to return it'll cost $20 for shipping and restocking. Better off buying from fashion nova. Yes fashion nova has better quality. I'll Never order from them again.

Hockey Breakaway Jersey was washed once and the name is peeling off. Of course there is no option to return.

This will now be the third return to this company, their products have zero quality control which isn't shocking since they are printed on the cheapest thin material they can buy. If they don't care about the material why care about the print quality. Two of my shirts had the white and black fuzz poking through a peachy looking orange with globs of who knows what stuck in the print. The plastisol had cracks in it already which means it wasn't even cured correctly. I also ordered a hat that looked like it was sew by a 4 year old and it was a New Era brand which are usually really good hats. They must get a deal on the lowest quality ones. Clearly a company focused on the short term gain and not on future customers.

They LIE LIE LIE! When I purchase this product it said that it was 90% cotton and 10% polyester. This is a cheap cheap cheap product. It is barely 50% cotton. I hate false advertising and more than anything I hate LIARS!

Despite their claims of being committed to customer service, Fanatics has failed to make right the customized jersey they botched the creation of. After 4 calls to get the $250 jersey I ordered, I am left with a $250 pos faulty jersey. Fanatics has no intent of correcting their mistake or making me, the customer, happy with my buying experience with them.

Fanatics will always advertise specials and free shipping, but if you don't watch very closely they will auto populate expedited shipping and charge for it.

If you notice this, it takes lots of time to reach Customer service to get your order cancelled. They ask for email and order number and it usually gives you an error message which wastes time.

I would highly recommend shopping in stores or use Amazon. Fanatics is a rip off.

So i am upset because i ordered and just lately i started reading the reviews
Surely all these people can't be wrong.

So i placed my ordered 28th of December, says and i quote "4-10 days"

Then i get a confirmation days 17th of January, so that's today.
No update on the delivery, at lunch i read the faq, days for itl go to landmark, so landmark was as useful as electric windows on a motorbike.
It says if we can't help you try Mercury

So at that point i chatted with a rep, and very unhelpful, so i emailed customerfirst email, which doesn't make sense because the customer is last, taking your money is first!

So i wanted to ask without guessing can someone please contact your Freight company and find where my item is please

Now all the items i have mentioned, i have attached screenshots so rep can read it

Fanatics.com
Absolutely no response from customer service! Shipping was supposed to be 3-7 days but took 32 days! This company is dumb all around!

Waited over a month to review an order. Followed up on their website and they informed me the order was lost in transit. Apparently their organization does not inform a user when an order is lost. Also they said they would've kept the full order payment if there's no follow up. Seems like they are just ripping people off.

They offered a coupon code which is useless because there's always a larger discount on the site.

$#*! this site. Do not order from this site. I have ordered 2 times in the past with no problems, but now I ordered a trophy almost 2 weeks ago and has never shipped! Thanks for taking $120.00 from me $#*! you guys!

My husband ordered me a jersey, don't mind the look, I have 6 jerseys all large so they are a little big. My husband ordered a large. I can't even get it over my shoulders, the sizes are way off! Now what so frustrated. Women's sizes are not true to size