FanaticsReviews 3,945

You cannot do an exchange for a size. They will charge you $9.99 to return the incorrect size, and if you bought the item on sale, they will charge you full price to re-purchase your item. I recently bought a pair of pants on sale for $9.20. They didn't fit and the representative told me I had to re-buy them at $19.99. After an hour of going back and forth and that person not understanding what an exchange is they told me that they would just refund me. But I didn't get a refund. Instead, I got another pair of XL pants. I then contacted them again, and the representative told me that I got an XL size because that was the original order. I don't know who hires these people, but they clearly cannot comprehend a very simple thing. I downloaded the entire conversation to have proof of what was promised and what was delivered. If anybody wants to see it please let me know! This website is a scam! Watch out.

I ordered 2 jerseys from here for an event for my husbands work. Paid extra for expedited shipping and here it is, 8 days later and no jerseys! Fanatics sucks and they need to take the 4 day shipping off their website because it's false advertising! Will never order from here again and definitely would not recommend them! If I could give them 0 stars, I would!

I have been purchasing from Fanatics for years but after my most recent transaction not even the 50% off promo code they offered would make me want to go back. I purchased a special event item, the Rams Nike diamond pull over hoodie on February 7, the day it released. Today I received notification my order had been cancelled. After speaking with a customer service rep and a manager I was told that they accepted too many sales of the product and can not fulfill my order. They were able to fulfill the order of plenty of people that are not rams fans, who are now selling them for 4 times as much on other websites. I am absolutely disgusted with their "resolution" of a refund and a promo code for 50% off of some of their other merchandise. I do not want to spend more money with their company when they can't even fulfill my current open order. This is not at all about money. It's about the sentimental value of buying a super bowl product a week before the game and then your team wins! The only acceptable resolution to this would be to order more of the sweatshirts from their vendor to fulfill the orders they accepted. This was not a mistake of myself or any other fan that this happened to. This was Fanatics mistake and they need to make it right.

At first I was sad that my Jersey wasn't sending to me in Time. But after the really good service on Instagram Iam glad to order it by Fanatics.

I order the chiefs mahomes elite jersey and upon arrival it was covered in spots and had many pulled threads and was just in poor shape. I spent 325.00 just to get this garbage i shouldn't have even paid half of for. I tried washing the jersey and all it did was get worse and i haven't even worn it yet. Pathetic

These people sells as third party with Walmart. Well they never refunded my money. After emails and emails they always come back with stupid excuses we need the item number, we need the order number, we need the tracking number. We'll after providing everything based on their excuses they email you back with 7 to 10 days. Item was shipped since 01/31/22. They want customers to forget the issue that way you will not see a refund.

I thought Fanatics was a strong online retailer to purchase quality products from?
If I wanted a knock off product with second-rate workmanship, I would have went to the local flea market.
I was very shocked when I received the hoodie, only to notice the logo was sewn on crooked.
This was a very disappointing experience.

Thank you so much lids/fantastics for the amazing quality jerseys! I love them both! Also a huge thank you to fedex! I read so many reviews saying they have been waiting weeks and months for their packages but don't freak out like i did! It took a week from the time i bought them to them being delivered to my house. Big thanks again! Also, GO GSW AND GO JONATHAN KUMINGA!

I bought a team shirt as a Christmas gift. The fit was not right, so I undertook to return it. First off, the automated return system could not find my email or Order #. It took multiple, *multiple* emails with customer service to get a return label, and even then the directions were so jumbled that I had to ask for a couple clarifications on how to complete the return. In the course of making the return, I made several requests for a "gift card" to be issued rather than a refund to my credit card, as this had been a gift. A customer service rep at one point said words to the effect of "sure, no problem. Here's the ticket # for that gift card request." *Weeks* went by after the return - no word. I tracked the Fed Ex parcel - it had arrived at their facility several weeks prior. I emailed to check on status. Another lengthy, confusing series of emails followed. I kept asking: Did you receive the return? Promises were made to create a ticketed event. No one had information. Eventually, someone jumped into the email thread (your emails can apparently be answered by any number of people) and said they were issuing a refund to me. "Wait!" I said. "I wanted a gift card. Also: Did you receive the return parcel?" Another email comes advising: Sorry, you're getting a refund. I then start sending angry emails - sending screenshots of their promise to process this return as a gift card. Eventually, some unnamed person "apologizes" and offers me a 30% off code for all of the trouble, and says they're so sorry they can't do more. What on earth?! I replied: Fanatics could do more. But it apparently will not do more. They are the worst. Avoid at all costs.

I purchased two nba kings t shirts from fanatics. One of the t shirts was black and came with with fuzz all around the logo. It also arrived three days late. When I emailed customer service I received no response. After calling in and going through their very long automated answering service. I spoke with a representative who said they would email me a free return label. Of course I never received and email with a return label. I did receive another email directing me to there online return form. I already tried this "my order could not be found"
This website is a scam

Ordered a FI polo which arrived ok but was of very poor quality and soiled instead of looking white it looked grey like it had been stored somewhere dusty. Returned it after paying a fee and recd a no reply email saying item received and that I should receive refund in 10 days … 2 months later and still waiting. No customer services contact details available and my Credit card company now dealing with it!
This company should be blacklisted going by my experience and other reviews on this website
Tk

I ordered two pieces of merchandise and it was a overnight delivery, it set in processing foe a week before they shipped one of the items and it did arrive a day late the other item is still in Processing

I ordered a blue Rams Kupp shirt, and they were out so rather than refunding me, they sent me an ugly white one with mediocre graphics. Talk about bad customer service; they didn't even ask me if I wanted a white one, they just sent it. Then I called in and their useless idiot customer service department wouldn't help me. I called my bank and they refunded me. Don't order from these fools. They don't care about you.

Just purchased a Rams Super Bowl quarter zip pullover for $60. The material you can see thru because it so thin and an iron on logo that will probably peel off when I wash it. Very disappointed in the quality, NEVER AGAIN

Will never in my life order from this company again they take your money and God knows when you will receive your order if you ever do... according to there website it's on its way to other side of the United States! Stay away

I aways buy from this site and i am usually impressed. This time i am utterly disappointed, i bought 2 shirts with the adidas and juventas logos. On the site the photos on the site looked awesome, but when i received the shirts it was the worst quality of material that felt like paper. Let me not forget the logos were ironed on plastic. The shorts didnt even come with shirt tickets. This was offensive to receive. I hope that other people don't experience the same thing i did.