FanaticsReviews 3,945

My wife ordered a Steelers polo for Christmas. It was too big so on Christmas Day she placed a new order for the correct size and thought she could simply return the polo that was too large for a refund. It was not worn and had all the tags still in place. Boy was she wrong! Apparantly Nflshop.com uses the pandemic as an excuse for slow shipping on items out of stock but if the customer explains that they ordered early to make sure it arrived in time for Christmas, well that's just too bad! She was told that she was 2 weeks past the return window and nothing could be done. I realized quickly that NFlShop.com is run by Fanatics - they suck! Don't ever buy from any website run by them! Run don't walk! Buy from Amazon or anyone else and you will have a better experience.

I was a loyal customer of Fanatics but I am no longer one. I had ordered my husband a hat that got lost in shipment. They shipped it in September 2021 and said it would be delivered in November 2021. The shipment company said that it was lost and I should notify Fanatics for a refund. When I did, they said that they would and then sent me an email saying that it was not within the 30 days of the shipment date (September 2021). They just keep sending me emails with their policy attached. Very poor service for such overpriced items.

ORDER PLACED 12/15/2021 FOR DELIVERY 12/28/2021. AS OF 1/8/2022 STILL DO NOT HAVE IT. THEIR CUSTOMER SERVICE IS TERRIBLE. THE CHAT LINE IS ALWAYS TOO BUSY TO HELP AND IT JUST KEEPS REFERRING ME BACK TO ENTERING MY EMAIL ADDRESS AND PHONE NUMBER. TO CONTACT THEM BY PHONE YOU HAVE TO CALL ANOTHER COUNTRY. VERY FRUSTRATING. WILL NEVERN ORDER FROM THESE CROOKS AGAIN. THEY ARE GOOD AT TAKING ORDERS, TAKING MONEY AND OVERCHARGING FOR THEIR PRODUCTS THAT ARE PROBABLY MADE OUT-OF-THE-COUNTRY USING CHILD LABOR.

I ordered a lot of Pittsburgh Pirates hats on this website a lot of times and it's so nice and good so i tried ordering other items like a t-shirt and hoody. I ordered 1 pirates, 1 la kings shirts and an oilers hoody. All the
Product that i got was pure garbage print on it. I payed for almost 200 for a stupid $#*! printing and made me wait for 3 weeks for this junk. Canadian tire jersey and shirt has more nicer print than this $#*!tt. So disappointed. Would not buy any product on this site again..

Twice now, I have tried to return an item online and it is impossible. My grandson loves Chelsea but I will never order from here again. I ordered a small and you sent a slim small. I have tried to my best ability to attach a copy of my order, which I have, but it is impossible. Again, I feel this is a scam.

Inadvertently ordered a youth size sock even though my search was mens lrg and med. Used their shipping label to make the return. The socks were $14.99 plus tax. They only refunded me $6.16. When I looked into it I discovered they charged me $9.99 for shipping. Nowhere in the return process did it say there was a charge for using their label. Why would anyone pay $9.99 to return a pair of $15 socks. This was more than they charged to ship me my entire order. Their online chat isn't really a chat. It gives canned responses. I spoke to a customer service rep and was told they would refund me "this one time". Instead of crediting me they sent me another label! Clearly I already returned the item hence the charge. Needless to say, after making multiple purchases from this company this was my last. I will never buy anything from them again. Also beware of their free shipping. They were offering free shipping and flagged specific items that would arrive before Christmas. However at checkout they charged a shipping fee for the items promised before Christmas.

Wish I would have read reviews prior to ordering! I wanted an item for a Christmas gift, order in October since stock/products were going to be difficult to acquire this season. Read the company return policy stating returns accepted 365 days after order date! I did receive the item in a timely manner and product appeared to be nice quality. Gave the gift at Christmas, didn't fit. Initiated return online. Received a message that it was not eligible as returned window closed. Upon further investigation into return policy, manufacturer direct shipments have a 30 day return. Who knew? How do you order a gift, give the gift and return a gift in 30 days? I called customer service and was told exceptions are generally made at Christmas and watch my email for a return label. I received a form letter from Customer Service, Sorry... over 30 days... no returns accepted. This was not a $10 t-shirt! Buyer Beware if you are ordering a gift!

... and when (if) you finally do, they are unable or unwilling to help with the simplest of issues. A service phone number is buried under about ten layers of web searching, and when you find it getting a person on the phone takes trial and error and tricks you should never have to know... I spent a lifetime waiting for help, and when someone answered and could not assist me, the "supervisor" they sent me to hung up on me before we even talked... This is our future as a society if we do not shop locally. I will never go near this company again. I have a useless garment I can do nothing with.

I ordered an overpriced sweatshirt from this site. Initially, the site said i'd receive my order a lot sooner, then after paying it was going to take over a month to process and ship the order. Fanatics proceeded to email me non-stop, despite multiple attempts to unsubscribe. I'm afraid to block them as junk before receiving my order. Their processing and shipping is extremely slow. I wish I had ordered from a different company.

I have been waiting for an order for over 3 weeks with no updates at all.
Getting a hold of someone to help is impossible.
This company is a scam and I will make sure to let everyone know how terrible they are.

$100 for a screen printed jersey this is complete garbage. Horrible communication. No phone number. Ordered December 10 and was just delivered what a complete disappointment. I'm a single mother. I can't believe you are even in business.

I ordered a sweatshirt for my husband from the site on 11/12/21 for a Christmas gift. He tried it on Christmas Day and it did not fit so today I started a return. They will not return this item since they only allow a 30-day window on manufacturer direct items. Prior to the order I did review their return policy which is a blanket statement that items can be returned within 90 days; however, you must scroll through detail to find that these direct items do not meet that blanket statement. DO NOT ORDER GIFTS FROM THIS SITE UNLESS YOU ARE WITHIN THE 30 DAY WINDOW. Additionally the quality of the fabric is poor; picture shows pilly surface of fabric.

First of all the surprise handeling fees, second the long shipping times, third the poor Quality of the teams emblem on the jersey (Sure sign of probably not true NFL) and finally NO ability to contact for replacement or refund without bowing down to their 9.99 return penalty through automated system. I will NEVER go here again. Ever

I purchased a $150 egift and they sent it to some random email address. So the recipient NEVER received it and they won't issue me a refund as requested.

Ripped after wearing for 2 hours… Looked fine when I got it and I felt the material and it was obviously terrible, but still didn't think it would rip so easily. Went to the movies to watch spider man and when I came home I noticed my pants were ripped after 2 hours!

How can 3 items take OVER A MONTH to be delivered! A shipping label was made 3 weeks ago. Where are the items I ordered? I WILL NOT EVER BUY FROM THEM AGAIN!

I received the wrong size jersey twice within the matter of a week. I ordered a mens small, received a youth XL, and then a mens medium…. How?