FanaticsReviews 3,945

I would give it a 0 if I could. Took over a month to get my order. And the correspondence was atrocious. I was constantly told they have no shipping update for me as to when the item would ship and that I could cancel anytime. I sent 3 separate emails telling them to cancel my order and they never did. This whole experience was unacceptable. I'm a patient person but this was a bit much. I felt in the dark through this ordeal. This was a birthday present for someone on July 6th. I ordered it plenty ahead of time but didn't get my item until July 24th. I will tell people to avoid this site. In my opinion a "sorry for the inconvenience" wasn't enough.

Their site UI doesn't allow you to cancel even within 1 hr of buying.
No way to call or contact to cancel.
I had to pay to ship it back (and pay the duties AGAIN) and paid $30 for a hat I tried to cancel immediately after buying.

I order a bathing suit top for VERY special occasion, they sent the wrong size and they promised me they would overnight the new size, It got here after I was already gone on my trip. I've been waiting for someone to reach out to me for 2 weeks now. I'm returning everything I purchased and NEVER ORDERING AGAIN!

Not True! I ordered a $100 jersey (size L) early January for a friend who is a seasonal resident of Arizona. He bought it for his grandson. When grandson arrived in July, we found it was too large. We cannot return it. There is no phone number for customer service. They didn't recognize the order. They didn't admit they even sent the jersey even though the original packing and order are here. My friend ordered another one (size S) and that arrived within a week. We will see if that fits next week when they return from a vacation. I was not ever able to reach a person and the website has no record of our order. Total invoice $107.49. I'm sorry I have to give them one star.

I ordered multi items from Fanatics and after weeks of waiting I started getting emails telling me that they dont even have half the stuff I ordered. Yet I got emails EVERYDAY telling my order was being processed with links to buy more stuff, the reality is they trying to sell me more crap and string the process out so that you could sell me crap, how did this company become the sponsor of all these major teams... oh I know its some type inside between someone and their kids company or some bull$#*! like that! I requested a refund for all products and will not order from here again. This place is a joke!

I have been a customer of fanatics for a long long time. Apparently customer loyalty and honesty means nothing to fanatics anymore. I purchased a jersey for my brothers bday on June 30th, the item clearly showed a delivery date between 3-7 business days. NO OTHER DATES WERE LISTED. I then receive a confirmation email saying the delivery date is August 1st, my brothers bday is on July 9th. I called back to cancel the order less then 24hrs later and had to wait a week to find out they can't do anything. I'm not a rich person, so I had to show up to my brothers 40th bday empty handed. Had the true delivery date been advertised truthfully I would have never purchased the item, fanatics led me to believe it wouldn't be a problem to cancel and refund the item. Well that was not the case, I now have to wait until august to receive the package, then use my own time to go 15KM to my nearest post office to ship the item back, and probably end up waiting until mid to late august to receive my refund for an item I tried to cancel less then 24hrs after purchase. DO NOT ORDER FROM THIS COMPANY, THERE LITERALLY HUNDREDS OF BETTER SPORTS APPAREL STORES EVERYWHERE. This company is joke and I will NEVER ORDER FROM THEM AGAIN!

Never received my order. Multiple attempts to track were dead ends. Latest information was that the package was actually in my town then somehow shipped to a town 30 miles away. Fanatics says it's UPS. Ups says it was handed off to USPS. Usps has no record of package. They started refund process, but I really wanted the item. Do yourself a favor and go into an actual store. Avoid Fanatics website.

I have been trying to receive 2 new Wilson Broncos jerseys for months now. I have received 3 of the 6 that I ordered. I returned 1 as it was too small and have yet to receive the replacement I ordered even though I paid extra for 2 day delivery. The other one I sent back as I had actually received 2 of that size. The other 2 that were shipped were said to have been "delivered," but I'm not sure who they were "delivered" to as it wasn't me. I truly believe the courier company has been stealing things. I am currently waiting for the last jersey I ordered, it's out there somewhere. If it doesn't actually show up, I will not be ordering another from this group. I will drive to the USA and find one in a store. Do NOT, under any circumstances order anything from this group, they're utterly hopeless.

I bought a Ravens tee. After washing once, it literally came apart at the seams. I contacted Fanatics and since they claim too long after purchase, I was out of luck. I made multiple purchases so it was awhile before I wore this one. I provided photos. It was really at all the seams. They told me too bad. Even all the others fell apart way too soon. Never again.

Ill fitting clothing. Definitely not authentic Nike apparel. Knock offs. Ordered a GSW championship shirt and the arm holes are crooked and the shirt is not a US size. Will NEVER order again. Then you're overcharged for returns so they can benefit by keeping a large portion of your refund. Total ripoff!

Twice now i've ordered and received wrong sized product. I'm done with them! Ordered two 3xl tee shirts. One is labelled 2xl the other has no size label but is bigger than the first one.

Poor service send wrong item and will not return it. Why if I order a Utah item they send me a Kentucky jay hawk sweater. Your items are bad

Sadly my order was lost in transit coming to the United Arab Emirates. However, Avery and Reese were really helpful and quick to find out more information about my order and relay that back to me. Obviously gutted to hear about my order going missing but Avery and Reese definitely softened the blow by helping me resolve the issue so easily. Thank you both

The autographed photo I ordered is perfect and customer service agent Shakira was extremely helpful with all my needs!