FanaticsReviews 3,945

The order arrived, but setting up guest vs individual accounts, tracking shipments, getting invoices, trying to navigate fan cash is a nightmare, clearly dont care much about customer service once they have your cash.

Over the last few months, every single I have tried to purchase online, I constantly have an issue using my fanatics credit card even though it has a zero balance. This has become to get very irritating that I seriously considering using smaller sport shop websites where I will not have to call customer service every single time. I have been a customer for many years and even have introduced it to many friends and family. I am almost certain this will be last purchase made. So irritating especially since I was trying to use a birthday promo that you emailed me. This has happenEd 3 times and that is the magic number for me to stop dealing with the same issue. SO OVER FANATICS

I ordered an NFL shirt back in May 2022. After numerous shipping delays I cancelled my order since it's now August and the most recent ship date was the end of September. I found the exact same shirt on another reputable sports merchandise website for the same price and ordered it. It was shipped the same day I ordered! I had a similar experience with Fanatics when trying to order Super Bowl merchandise. At least I only wasted a couple of weeks waiting for merchandise that was never going to come. I will never attempt to do business with this "company" again.

I was messaging Jesse via Instagram about my order as the chat service is very poor. Jesse has put my faith back into the company

Ignored me for months and then told me they lost my order and wouldnt give me a refund, literally feels like a scam do not use this site

Got 2 hats. Charged 10 dollars more per hat than nfl shop. Flog there first. They over charging here for jo reason. Wish I would have purchased somewhere else now that I see they way over priced. I got screwed. Don't let this happen to you. Fanatics over charging 10 more dollars than most places. I rate them no stars.

BUY ANYWHERE ELSE!

I wrote an email asking about my refund and Tina helped me, everything was great

Ordered a baseball jersey for the wife. I thought I'd get the jersey in a week or two for the game. I looked at the "free shipping" delivery date (charged $2.00 handling fee) and I have to wait almost 30 days for delivery. I guess they use a fleet of turtles for delivery.

The person who help me was very helpful and understanding and it didnt talk long for them to get back in contact with me

I would think twice before ordering from Fanatics. I placed an order and paid for it back on July 7th. I ordered the "Colorado Avalanche Fanatics Pack 2022 Stanley Cup Champions Gift Box" and after ordering, it said it would be delivered by Aug. 9th. I called and asked why it was going to take a month to get it and was told that Fanatics deals with third party dealers and that it can take longer because of that. Now, it says that it won't be here until Aug. 18th. I'm a very patient person, but this is ridiculous and misleading. They have my money and I have nothing in return. YOU'VE BEEN WARNED!

This is my second time ordering from here. Thought I would give them another chance- wish I didnt. Each time was a gift for my boyfriend. Each time he opened the gift, it was wrong. And I double checked myself before I complain. The first order was a mens large shirt- they sent a size youth large. The second order was a bundle of 2 shirts, one shirt the entire logo is off center (very obvious that it's not suppose to be like that) the logo almost goes into the armpit. And the second shirt was tagged inside as mens large but is clearly a woman's. The logo it girly and doesn't even match the picture in the order. It's so so frustrating and I won't be ordering from here again.

It Started with Chatline, I had to call and speak with a Representative. It was a Blessing to get Angela on the line. She was able find me and my order and to assist me with my situation. Her professionalism, patience and assistance made my first time experience with this company enjoyable. I bought my original item and with Angela's assistance I brought another item. I will buy more items from the site and will tell my family and friends about using the site to purchase college and professional items too.
Many Kudos to Angela Continue offering your super star service

DUE TO THE 3 DEFECTIVE ALL STAR GAME SHIRTS THAT I RECEIVED, THEY OFFERED ME ANOTHER SHIRT WITH NO NAME ON THE BACK (SINCE THEY DON'T KNOW HOW TO SPELL). THE SHIRT WAS SUPPOSED TO BE DELIVERED TO MY SON. THE AGENT EVEN READ BACK THE SHIPPING ADDRESS TO ME OVER THE PHONE TO CONFIRM. TODAY THE SHIRT ARRIVED AT MY ADDRESS WHICH IS 3000 MILES AWAY FROM WHERE IT WAS SUPPOSED TO BE SHIPPED. I HAVE ZERO CONFIDENCE IN ANYONE WORKING FOR THIS COMPANY - THEY JUST CAN'T GET ANYTHING RIGHT. NEVER EVER AGAIN. I LOST OVER $14 IN A "FANCASH" REWARD THAT I USED FOR THE FIRST 3 SHIRTS THAT ARRIVED WITH A MISPELLED NAME ON THE BACK. THE AGENT OVER THE PHONE PROMISED I WOULD GET THAT BACK - TWO WEEKS HAVE PASSED AND NEVER RECEIVED THE FANCASH BACK. TOTAL INCOMPETENCE.

Shakira fixed an issue with a damaged order. She emailed me and corrected the issue very quickly. The problem was fixed with ease. She was great and very professional, and friendly. Thank you again Shakira.

I recently received 4 items from Fanatics, ahead of the start of the new college football season... a hoodie, 2 long sleeve shirts and 1 short sleeved T.
All 4 items ordered XL and while labelled XL, are no bigger than L... and that's before I wash them!
Its been a while since I used Fanatics, perhaps 2 years, and WOW - what a DROP in quality.
The last hoodie I ordered perhaps 3 years ago was cotton, authentic, well made, fit great. I just ordered the "like for like" replacement, which was about the same price, but this time it arrive under sized, made of shiny nylon, instead of it being Crimson, it was more "pinky red" - I doubt very much this is officially licensed clothing - horrible!
The 2 long sleeve shirts are under sized, and the lettering / logo are already damaged and poor quality.
The T shirt is terriibly poor material, and under sized.
I will not be using this company again!