From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
Needed to exchange an item for a different size. They are trying to make the process more streamline on their website but as of now you can only return and re-purchasw. I called them for some assistance and got a lady on the phone who was amazing. Jordan did everything in her power to make the process easy. She was amazing. Absolutely going above and beyond to help. She is truly one of a kind in a customer service position.
Ordered a women's size medium, the shirt fit more like a XL. Then I requested a return for same payment and it charged me $9.99 plus tax to return. It's free for store credit. Ridiculous! I ship items for a living, a shirt would normally cost $3.50 max to ship. It's robbery. I needed the shirt for an event that weekend, didn't need the shirt 2-7 days later plus shipping time. So I lost $11.27 because their sizing is off.
Fanatics website doesn't have the #1 player in a league on the simple dropdown tab to select for a custom jersey. In error the name on the jersey came misspelled. After explaining to several service people that this error could have been avoided if the player was added to the drop down for simple selection they still did not care. They didnt even help to offer a discount or replacement. They simply said NO. People make mistakes and so do systems. Next time you should be more understanding and be willing to work with your fans, since you call yourself Fanatics.
I received a Michigan sweatshirt today and had problems with it so I have to return it. The young man who helped me was so kind funny and cared. He solved my issue very quickly. I believe in giving raises to people who are being kind and helpful to me and this young man is superior.
Hello Catherine. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Shanick
I paid for 4 to 10 days expedited service I have not received my package yet. It's a total joke. I made several attempts to contact customer service It's just an endless loop on their automated service. I tried phoning them on their customer service number and I was put on hold for over a half hour before I gave up. This is currently the 36 day that I'm waiting for my package. I will never order from them again.
Hello David, thank you for reaching out regarding your experience. We were able to locate your order and have processed a refund for the shipping charges. Please give 2-10 business days for the refund to post. We are terribly sorry that you packages have not been received yet. If you will email us at customerfirst@fanatics.com with your order number, we will be happy to look into and solve this as quickly as possible! Thanks,
Tina
I had a top that was too big. I had deleted the email and they helped me quickly with the return and sent me my order receipt again. Much appreciated.
Hello Carol. Thank you so much for your feedback! We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Shanick
The item on the website was a hard sided trucker hat, what I received was a wrinkled up soft sided hat that was completely misrepresented on the web page. Now to return it its on me to pay for all the shipping when if it actually looked like what I ordered off the web site I would of never returned it.
Hello Timothy. We are truly sorry to hear about your less than satisfactory experience with us. I have reviewed the images provided and will be emailing you with a follow-up resolution. Sincerely, Shanick
That is once they pick up the phone... order a new item? They pick right up... have a problem? Wait wait wait... however once they picked up the service agent was excellent... very professional and helped solve my issue.
Hello Edward, Thank you so much for your feedback! We are happy to hear that you were able to get the assistance you needed. Thank you for taking the time to let us know of your experience with us. We truly value your business and we look forward to the opportunity to serve you again soon. Sincerely, Tina
The young lady that answered my call was absolutely fantastic…the way a customer service rep should be…kind, caring, and thoughtful…you should be happy to have her on your staff!
I used a discount code for 25% off. They changed the price upon running my card and charged me full price. I will never spend another dime with them again.
Hello Johnathan. We are truly sorry to hear about your less than satisfactory experience with us. We would love a chance to make this right. I have reached out to you via email. I apologize again for the inconvenience and hope to hear from you soon. Sincerely, Shanick
The CS agent who helped me was fantastic. After a less than stellar online experience, the agent I spoke to on the phone was able to fix my issue and went above and beyond to make my day special. I will do business with Lids/Fanatics again simply because of this person who answered my phone call for help.
Hello Nick P! Thank you so much for your feedback! We are truly pleased that you had such a great experience, and that you took the time out of your day to let us know. We appreciate all of the feedback we received, both positive and negative - but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks, Tina
I bought a jersey on line and accidently picked the wrong size. Realizing this right after. I tried to cancel the order but it being custom they will not change or cancel order even though its not going to be shipped for 3 weeks absolute rubbish 3 sizes to big and they are going to send it to me anyways.
I am very pleased with the store, it's offerings, and the great customer service. Never have to worry about my orders being correct and on time. They also have good quality merchandise that looks good on me.
No complains this way they told me I was goin to get it in 2 weeks and I got it way before the due date in their site still says that is on the way, it was just what I ordered a authentic Barca shirt in perfect conditions I'll definitely order from them again they always have discounts too the bad reviews is b/c of ppl not getting their orders which we all know you can get how usps is sometimes but as far as legit Jersey yeah mine was legit!
Good Morning, Alcides. Thank you for reaching out to share your experience. This is truly important to us. Thank you, Maribell
I messed up and cancelled my order accidentally. Debbie was so understanding and assisted me in the quickest way to get it resolved. Debbie exceeded my expectations and assured I will be a returning customer.
Kristin, thank you for reaching out and letting us know that Debbie was able to resolve this you. We are grateful for the positive feedback! Thanks, Tina
Very informative and to the point and friendly I do appreciate Michael's attitude
Leo, thank you for reaching out and advising Michael was able to assist you! We are grateful for the positive feedback! Thanks, Tina
Great support and service from Malik who gave me the best customer service I've ever had with Fanatics.
Gilbert,
We strive to bring this same experience to you and others within every interaction! Thank you for taking the time to leave this review. Please reach out to Customerfirst@Fanatics.com if you may need further assistance.
-Ciarra.
Someone hacked into my account and ordered $234 worth of Jordon shoes. I didn't order any shoes. The customer service rep, Tanisha, handled the problem quickly and efficiently. She was very nice and I'm very grateful to her for her professionalism and quick results.
Robert,
We are so sorry to hear that this order was not placed by you, it is great to see that Tanisha was able to turn this around for you! We would suggest following up with your financial institution for further assistance. Please reach out to Customerfirst@Fanatics.com if you have any questions or concerns.
-Ciarra.
I accidentally sent an order to my old address and was unable to cancel it prior to its arrival. I spoke with Michelle about my dilemma and she was incredibly understanding and solved my issue very quickly! She was a wonderful person to speak to and I look forward to buying from this company thanks to her help and advice! Thank you Michelle!
Good Morning, Hannah. We truly appreciate you taking the time to let us know about your experience. We are pleased to hear that while there was initially an issue, we were able to resolve it and make you a happy customer in the process! Thank you, Maribell
Do not use this site poor communication. I placed a ordered on 8/12/22 Item was never delivered. Spoke to Fanatics for refund said it will take 48 hrs.It is 8/26/22 I AM STILL WAITING... WHERE IS MY REFUND GO TO AMAZON.
Bernadette,
We want to apologize for any confusion this has caused. It looks like we asked to allow 24-48 hours for the product to be received, and if it was not you would have needed to reach back to let us know so the refund could be processed. Please check your email, we have provided a resolution and look forward to speaking with you soon.
-Ciarra.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jimmy. We are truly sorry to hear about your less than satisfactory experience with us. We would love a chance to make this right. If you will email customerfirst@fanatics.com with your order number and name, we will be happy to make this right. We apologize again for the inconvenience and hope to hear from you soon. Sincerely, Shanick