FanaticsReviews 3,945

Order showed as delivered. No photo proof. Customer service refuses to refund. Absolutely joke of a company

I paid for an item a month ago and still have never received my item. Watch the generated response below from them will say sorry please contact us. I tried many times and there is no way to contact accept for generated responses. They STEAL your money. Yes I am calling this company thieves. They are who they are. Highly recommended to NOT EVER buy from fanatics.

Worst customer service of any online retailer and, it appears from other posts, that this is a big issue for them. Absolutely no customer service, no reply to emails. Fanatics just takes your money and u get nothing! Why is this retailer still in business?!

They be not delivering on time and exceeds 2-3 days to be delivered and has no proper tracking system

I specifically jumped online to find out where I can post a positive review about Fanatics.com about my consistent over the top satisfaction with this company. I've had nothing but an absolute top shelf, premium, 5 STAR experience with Fanatics.com. I almost feel the icing on the cake arrived today when I received an order to the sum of several hundreds of dollars worth of LA Dodger and LA Rams collectible/memorabilia. The attention to detail in the packaging alone not to mention how pleased I am with the quality of my most memorable times watching my teams success particularly recently. These items where boxed/displayed in custom boxes around each frame (also packed within wrap and larger boxes) revealing just enough to put a big smile on my face and I unpacked the boxes. I have an instant connection to these items now. I had them delivered to a commercial complex as a city employee and had no issues. I will be decorating my office first thing tomorrow morning and I'm so very excited about it. The Fanatics MVP rewards program earns credit towards future purchases quite quickly and FanCash Rewards Card account I love and the convenience it outstanding. If I continue to get these types of experiences through Fanatics.com, I don't see why I'd need to shop anywhere else! THANK YOU FANATICS!

I rec'd my item, which didn't fit. Now I've tried reaching customer service. Live chat is not available, phone wait time is TWO HOURS! I've tried doing it online, they say they will send a return label, which I have not rec'd. Tried over and over. This company sucks. I will be contacting my credit card company.

I ordered through fanatics when they were having a 65% off sale. I ordered at the discount prices through PayPal I got charged full priced for everything then got a $25 coupon when charged which was way less then the sale prices they were marked at. The receipt from fanatics was different then the details from PayPal which is shady in its self. Then I inta chatted and the person said I should have been discounted $40 not $25 which was still way less then the sale prices I bought at. The crazy thing g is I got a refund of $11 which does not add up to the $40 the chat person said I should ha e been discounted. $25 +$11 does not = #40. This site is super shady and they play loose and crazy with there idea of customer serviceI would not recommend anyone buying from this site no matter how good it sounds!

Ordered what I thought was an embroided dallas cowboys sweatshirt. Turned out the badge was just stuck on rather then stitched in. Also the large size that came had the arm length of a xxl. Usually large are quite snug on me but this was way over sized. I though not a problem they have a 90 days returns polic. Problem is that they charge you £6 to return the Jersey for a refund! Won't be using this site again.

Today I called with a issue on my piston slippers I ordered. Juynita I hope I didn't spell her name wrong. She was excellent and very helpful she made a bad experience and a long wait on the phone into a excellent experience. I can't say enough of how wonderful she was she answered all my questions I had a she was a sparkling personality. Please praise her bc you don't get a lot of associates with that customer service. My number is *******415 just in case I spelled her name wrong. I want the right person to get the praise. Once again excellent customer service.

I ordered a Chargers workout shirt on 8/11 and less than two months later the NFL logo is already peeling off the shirt. I never dry my workout shirts so they'll last long, because they are fairly expensive. Customer support was only willing to refund/discount 30% since it had been worn, meaning they aren't standing behind their products and the quality has slipped tremendously as they've gotten bigger and bigger and moved into autographs and trading cards. Problem is... they seem to have a monopoly in selling sports team items, they all say "A Fanatics experience" if it's NFL shop, NHL shop or whatever sport. They were my go-to place, but now I'll be looking elsewhere for someone who wants satisfied customers.

Don't waste your time or money with Fanatics! Their products are overpriced garbage! You're better off going to Walmart!

BEWARE! First of all I should have listened to the bad reviews here and I didn't expect to experience this as well. Worst customer service. Customer Representative who didn't even mentioned his/her name just abandoned me in the live chat conversation. I'm polite, calm and very understanding but the staff suddenly became rude and impolite in the end. Didn't help me process the cancellation of the order and failed to give me other options on returning process. Not considerate with my situation and customers treated like a garbage once they got your money online. I don't recommend this store and I advised y'all to find other store. You guys have been warned. Just read the reviews here, y'all would know

I have ordered numerous things from fanatics.com, and more often than not it has been a less than satisfactory experience. Between shirts arriving in the wrong size to products arriving late, to some not arriving at all. I am beyond sick of dealing with this company. The "365 return policy" is crap they didn't bother even offering to exchange the shirt for the correct size. The quality of product trash, one shirt ordered was crooked as far as how the print was lined up, NFL jerseys are way too expensive for a screen print. All in all I hate that the company that controls all sports fan apparel does such a horrible job. Now that they control the sports card industry too I'm sure that will plummet as well. Honestly I wish I could get all the money back I've spent with them… if it's a crap shoot as to whether I'm going to get the product or not I'd rather just have all my money back and never deal with this company again. I'll just buy products at a store and you can rest assured that I'm not going to purchase anything with a "fanatics label" brand. And I promise you I will tell everyone I know not to even bother with this site.

I received two shot glasses that I bought as a birthday gift for a friend. The glasses had barcode stickers or something of the sort on the rim, so I wanted to take them off before gifting. There was glue residue that didn't come off, so I washed them in soapy water. Well the team logo decal quickly began to peel off! Went online to get a refund, and they want to charge you 9.99 for a cash refund! Either that or you have to take store gift card. Which is unfortunate as I don't plan on shopping with them again!