FanaticsReviews 3,945

I spoke to a gentleman who presented himself as a customer service representative for the nba store. He was rude and unwilling to help or address my concerns in a manner that deescalated that frustrations I had with an item i purchased on May 31,2022. My attempt to cancel my order was handle in a condescending manner, which is disappointing. I hope better training is implementing to your staff. I understand we all have our bad days but that should not be projected on the customer. Have a wonderful day. Thank you so much

When I ordered a shirt from fanatics, I was told it would come in three weeks, but 4 weeks later I hadn't gotten it. I reached out to customer service, and they said they were out of stock of the product, and that I wouldn't be getting it at all. I was given a refund but still not cool that they didn't just communicate originally that they were out of stock.

So I have been a loyal customer for years. But, when I order something and I pay for quick shipping, I shouldn't get an email 2days later telling me it is estimated to arrive a month and a half after I placed the order. This is highly unexceptable. Then when I try to talk to customer service on there stupid virtual chat, I got the run around until eventually I was disconnected cause of lack of knowledge about said job responsibilities or just trained to be a P. O. S. To customers till they give up. I am tired of this lack of responsibility in this world lately. So in closing I will DEFINITELY be limiting my orders from here until all the lazy asses in the world now get off there $#*! and stop using the Pandemic as an excuse! P.S. I was eventually just given a 30%off coupon to "GO AWAY". LMFAO!

I ordered an item to be delivered to my business. The delivery service they used tried to deliver it when we were closed and only tried one time. They then sent the item back to Fanatics. Fanatics, rather than hold my item and possibly reship or even try to reach out as to why it was it returned, said the item is no longer available and i'm out of luck. Seriously?! I had one shot at this? I mean most delivery services have a pick up center if they are not able to deliver and they usually try at least twice. Needless to say this will be the last time I purchase anything from Fanatics.

The Baylor Bears Nike School Logo Legend Long Sleeve shirt is not as advertised in the photo. The print color is advertised as gold (in photo) but comes in yellow. Made in Guatemala. Enough said.

Once you order an item from this company, they will send you emails and advertisements forever. You cannot unsubscribe because their unsubscribe site doesn't work, it just pops up and says "cannot unsubscribe try later" but later never works so if you want to get emails forever from this company go ahead and buy something

I ordered a Rams Jersey with the Super Bowl patch the day of the Super Bowl (14th of Feb), and it said that it would arrive until April, which I was fine with at the time. It is now the 31st of May and not only do I not have my jersey, but I have not received a single update from them, nor have they responded to any of my emails asking for updates.

Very hard to give them a second chance when they don't even respond to their customers... After reading these reviews, I am very worried about the quality of the jersey if it does ever show up...

Announces at the top of their website "65% of Site wide" with exceptions. It should read, "Hunt down the one item with 65% off and maybe another item could be on sale."I put 7 different, individual, items into the basket over this weekend. Not one, not a single one, qualified for this "Site wide" promo. This is the definition of a "bait and switch." Can't believe the major sports leagues collectively use this site... Also, $35 for a damn snapback hat! Price gouge much.

I bought a card set from them and they won't let me return it. Apparently, in some tiny detail, you have to open somewhere it says, it is unreturnable( not included in receipt or anything in the process of getting the object). When all over the website they advertise a 365 day policy return. This is clear manipulation and false promises. Be wary of buying from this site as they don't let you return when they advertise their return policy.

Ordered two items in the beginning of may for my sons Birthday. A t shirt and a poster both of Ja Morant. The website said only 7 shirts left so I ordered it and a poster. They were both supposed to be here 7-10 days. A later update shows the poster to arrive in June now and the shirt is shipped but not according to fedex. I just received the poster, no word on shirt. Chatted with customer service rep and the same old b. S. Avoid the company like the plague and save the disappointment that you surely will receive. They or horribly pathetic and should be out of business. Now they want to give me 25 percent off a future purchase! Screw yourselves.

I purchased several items and most of them came with no delay. However, there was one order that never made it. It was 5 days overdue and my email kept saying it was already delivered on May 13th. Well, luckily for me Customer Service transferred me to Shakira. She was wonderful - went through all of my orders with me to confirm what had already arrived and what was still outstanding. She was patient, knowledgeable and very efficient. She also had a sense of humor which helps in situations like these. She contacted the warehouse and followed up with me in a short amount of time. If more companies provided such excellent service with representatives like Shakira, there would be less problems overall. I hope she gets a raise out of this! Thank you again Shakira for being the caring person that you are. -m-

Do not order if you need by a certain date. The date they provide is not even close. I was told one date and as of today it is 4 days late. Still waiting. As of today it has been 11 days since my order date. It will be amazon next time.

Fanatics sells on Walmart.com, but originally refused to follow Walmart's return policy. After getting Walmart.com involved, they then offered a return at 50% value. Borderline false advertisement, and horrible business service. Buyers are better off spending their money elsewhere.

Ordered 2 items which did not work out. Made the egregious error of returning both items in the same box. Well, apparently Fanatics return people are not intelligent enough to figure out two items, two returns. Fanatics insists that I only returned one item and won't reimburse me for the other, claiming they didn't get it. I'll never shop here again. They're great at taking your money but horrible at giving it back.