FanaticsReviews 3,945

So disappointed in the Sixers womens v-neck t shirt. This was for my crazy Maxey loving Mom and it's such poor quality I'm embarrassed to give it to her!. Streaky printing, dull and wreaks of vinegar even though they say it comes out after the first wash. I don't want to give her a low quality, smelly shirt.

A+++ service from Cristin, she does a fantastic job! She helped to resolve my issues in a respectful, courteous, and FAST manner.

This team has the best costumer service ever, they answer in few minutes, and they are so helpful!

Wish I had seen these reviews before purchasing. Paid for expedited shipping and after giving it an extra few days item still not here and per chat "possibly lost." Says I need to wait til the Fed Ex delivery date (which is well beyond the promised date) before initiating a refund. No longer in stock. Their website says "... And if we screw up, we'll make it up to you every time. Even on Sundays! " Ummm... I don't think so. Did absolutely ZERO to make it up and I can't even get a refund until the FedEx estimated delivery date is passed so I'll have to keep track of it and just get more angry by the day. Total fail and now we're scrambling to find a shirt for the occasion.

I will never order from Fanatics again, Ill go though Amazon or Ebay, How long does it take to ship from FL to CT, It shipped on April 19th! Been 10 days was supposed to receive it on April 26th now Fed Ex does not even have Delivery date still pending! What a joke.

The Kansas Jayhawks won the NCAA basketball championship. I bought a hat and hoodie to celebrate. Both were terrible quality. The hoodie is oddly sized and bunches — as if the zipper was incorrectly attached. It's just completely out of proportion. And my national championship Kansas cap with the full color Jayhawks logo lacks a full color Jayhawks logo. Just has some minimal stitching that barely makes out the Jayhawk. Just awful quality. And you have to pay $10 shipping to return this stuff. It's just robbery.

Do you enjoy getting $35 Fanatics branded shirts that look like they're 20 years old, falling apart, and have print that looks like it's been sitting in the sun for a year it's so faded? Do you like paying $10 for shipping that takes weeks (still waiting on a shirt scheduled for 5/6 from a 4/18 order) and then when you get a $#*!ty product also having to pay $10 to return each $#*!ty product back to them? Do you like ordering $37 commemorative glasses that don't even have flush bottoms so they wobble on any surface? Well then, fanatics is the site for you! Save your money, do NOT buy from these guys unless it is an actual branded product (Nike/Adidas etc.). Even then, you're going to be charged out the $#*! for whatever it is you're buying. If I could give them 0 stars I would, never ordering from them again.

Hey guys
I have a jersey on order, moved house while my jersey was being processed. I sent a instagram message to the NFL Store advising this, within 24hrs, I had a pleasant response from Casey, from the NFL store. Casey helped me to have the address changed and sent a confirmation email of the change of address Casey's service, was great and happy to post a review of my experience

What a terrible experience. I purchase a t-shirt from an add the morning after a championship game, and they wait two full weeks before saying that size is now out of stock. How is it out of stock? I ordered the t-shirt before that batch was ever even printed? Then, I reorder with a new size, and they wait a few days before telling me that it too is now out of stock. What am I supposed to do to get a stupid t-shirt? Terrible experience. 'Here's another discount for a new order. Just throw this in there and in a few days we'll tell you this size is also out of stock, so you can hop back on the phone and get a new discount for another order with us... how was your customer experience? Here's three surveys.' This will definitely be the last time I order from this platform.

I ordered bday gifts for my "sports FANATIC"! Due to no fault of "FANATICS", the shipper told me that my package was lost. I spoke with (Jonathan) in customer service and he immediately took care of the problem. I wish there were more like him! Also, customers who understand that it's not their fault and give the agent an opportunity to help before yelling at them! I also received great customer service from (Cliff Dolgins) 3rd party seller for the plaque I ordered, and again my issue was resolved immediately! I Love Fanatics

I haven't received my order yet, but I needed many changes needed to my existing order. I spoke to a c. S agent named Ryan. He was WONDERFUL! He stayed on the phone while he updated every item on my order and while I also added more things. He was the best customer service agent I've EVER talked to. I'm now a customer service agent for LIFE... thanks to Ryan! I will be ordering more items on Wednesday this week, just so I can speak to him again. Lol

Fanatics not only has quality merchandise, but the customer service is outstanding. Jordan, was not only helpful, but courteous, efficient and so pleasant to work with in addition to solving my problem. 5 star employee all the way.

I ordered multiple items from the fanatics website, and one item is not the size I ordered (I checked the order to confirm). I have sent 5 separate emails to the customer service department with no response. All I wanted was a replacement shirt that is the size that I ordered. I have been waiting over 5 weeks for a response from customer service. Terrible customer service from a company I have spent a lot of many with. Very disappointing and I recommend not using them as I will not in the future.

Shipping issues and the refuse to give me my money back. Still have not received my order and it has been 20 days

I ordered a tshirt size L, received a size S with a tag attached that said it was a large, but was actually a small on the shirts tag. I paid with a gift card I regretfully received at Christmas. After sending the item back and finding out that they didn't have my shirt in size L, I just wanted a refund placed back on the gift card. I received an email that sit the refund would be issued to my original payment method. After picking out a different item to order, I tried my gift card and it said it had a zero balance. I contacted fanatics through their chat, and after the chat timing out 4 times, I was issued a refund for $3.02. The original refund says it should've been $21.99. I don't understand why it's so difficult to order a Tshirt. I just gave up, fanatics can keep my $21.99 as well as the $3.02 refund to my gift card. I started this tshirt order over 3 months ago and still dont have a shirt or the amount that I should have on my gift card. I will not be using the remaining gift card balance and will keep far, far away from fanatics.