FanaticsReviews 3,945

It's been over a month since I ordered and no product has arrived. Crappy shipping method has no tracking. I'll be doing a chargeback. I've tried calling 3 times. After a long time listening to hold music the call simply ends. I've tried there online chat and no one is ever available. Email is not an option.

Ordered a jersey on 12/16 with guaranteed delivery by 12/20. It is 12/29 today and shipment email says 1/4... absolute joke. ZERO customer service. There is no customer service email (huge red flag), the chat bot never has a live representative and calling in says 20-60min wait. I tried waiting and after two hours, no one answered. Company is a colossal joke. Glad the founder/CEO is a multi-billionaire, clearly puts no money into making it a functioning organization.

This company promised products by Christmas pre-order. After I ordered, they immediately alerted me it would be January before I would receive my order. I tried to cancel and they would not allow me. Several of the items were incorrect. When I went to return them, I was informed I would have to pay $9.99 for every returned item. Their website reflects that it's $9.99 total for all returns if you use their label, but customer service told me every customer is charged $9.99 per item no matter. What's even worse is that if they decide that the item was okay as sent, then they would not only keep the item but also keep my money. NO THANKS!

I paid more money for a high quality jersey and when it came, there were air bubbles in the front numbers! Trying to contact someone from their site is impossible. I tried their online chat, it constantly says there's no one available. I tried calling and can only get an automated voice which is just giving me useless information. Can't find an email anywhere. Being desperate I also messaged their Facebook page. No reply. It's like they take your money, send you a crappy product, then ghost you.
Not only that, but they CHARGE YOU to do a full return. They want me to pay them $14 to do a return. Unreal. It's only free if you choose an e-gift card. Why would I want a gift card to a site that sells low quality products...

I used their website to buy a jacket. Jacket was ordered on the 30th of November and paid for by PayPal. I was never given a confirmation of shipping and 2 weeks after payment I sent first email inquiry. It is now 27th of December and 4 emails and a phone call were not answered. I think this site is complete scam, thankfully I used PayPal where I could get my money back. Useless, will never use again!

I ordered an NFL jersey for Christmas. I paid $16 extra to have it guaranteed to arrive by 12/23. I just received it today (12/27). I have attempted to contact customer service for a refund for the shipping cost. Finding a "live" person is all but impossible. I cannot have a "live" chat with anyone because that option is not available at this time, conveniently enough. I have called the customer service number and my wait time is approximately 55 minutes. I have been a loyal customer for years but I'll be taking my business elsewhere and I suggest you do the same.

Ordered a jersey with a guaranteed delivery mid-December. I have still not received the jersey; they completely ruined a Christmas for my son! They have no live customer service to help either! Will never order from them again and encourage others not to! Will be disputing the charge with my cc company.

My last order I paid an e tra $22 for 2 day shipping I got it in 3 days.only reason I paid for 2 day was were going out of town.it did not arrive in time. It shipped on the 2nd day... so I try again for Christmas is said 3 day standard shipping.we are doing out Christmas later on new years. It not est for delivery until Jan 5 2023. 2 weeks after I placed order! I am so mad! I will NEVER order from this company again.ever!

Have bought from Fanatics before with minimal issues but this time it was BRUTAL. Ordered item Dec 5th, can't even tell if it's left the warehouse on Dec 24th. No way to contact the company to see about canceling the order as it's already been "shipped" even though it's still showing in Missisagua. Zero way to resolve the situation or even try to contact the company as the artificial chat bot directs to help pages. Will likely have to file a credit card charge back to get a resolution. Just BRUTAL.

Back on December 8,2022 I received an email, stating that I had unused rewards points on my old credit card. I tried to take $25 of them in the form of a gift card. The next thing I knew, I checked my Paypal account and saw that instead of supposed "gift card", I had been billed $25 to another of my cards! To date, I have nothing to show for my efforts, except that Paypal charge. I do feel that I have been either ripped off or hacked.

I ordered my son some college accessories,coat, sweatshirts, and polo for Christmas. The order was placed on November 17th and I was told delivery would occur on Dec 2. It is two days before Christmas and now this company is telling me what I ordered a month ago was lost at the packaging plant. And, are just refunding me because the items are no longer in stock. I asked to replace it with similar products and ship it to me now. The Horrible customer service rep refused to transfer me to a manager and hung up on me. And, the customer service is not in the US and you will be placed on hold for ever just for the customer service to hang up on you. No callbacks either as he had my number when I asked for a manager. And, I have not been refunded! All I can say is Buyer Beware! Purchase your product's from a reputable company.

There is a total lack of any customer service at this website. Sure, they have a "chat bot" - but it is absolutely useless unless your issue exactly matches their defined response options. I bought a size large Detroit Tigers jacket. It was more like a small/medium - nowhere close to a "Large". And, sure they say "365 day" returns - but what they don't say is that they will deduct $9.99 from your refund to process the return. And then - the return email you get says to take it to any UPS location and drop it off. NOPE! Yes you can drop it off but UPS said they do that only as a service for USPS - and they can't give you a receipt.
THINK TWICE ABOUT SHOPPING AT FANATICS.COM - I will never shop here again.

Ordered $250 worth of WSU Shockers gear for gifts for Christmas. One item was damaged and another was the wrong size. Returning those two items has been a deeply frustrating experience. It's been 5 weeks and I still haven't received one refund, the other refund was for less than the original amount payed. I have called the company multiple times with little or no results. I would buy my gear elsewhere if I were you. I will definitely not be a repeat customer and I have already warned everybody I know not to buy from here.

Put an order in on November 25 with a estimated arrival time of December 28, received an email saying my order was delayed, and would receive a 35% discount on my next order, then just before Christmas I got another email saying my order was cancelled, and a 25% discount on my next order. The fact that they took my money for over a month to tell me my order was out of stock. Wishful Christmas gift gone bad.

Terrible customer service. They try to fight you over the phone. Ordered a gift on November 25th. Automated system finally updated last week and said order would arrive Dec 21st. Order is still in the UK. It NEVER shipped after almost a month.

Purchased a shirt, received in a timely manor. However, it wasn't what I thought, so I decided to return it. Low and Behold! Free returns? Heck no, that's what every other on-line retailer does. Not Fanatics, oh no, we are going to charge our customers $9.99 to return an item. Got me once... I promise, you WILL NOT get me twice... Such a shame, especially since I was a returning customer

Ordered a week and a half ago a TN camouflage Hoodie for my Father-in-law. It's the 1st Christmas we were able to get him something and I received no email or communication that Fanatics had canceled my order. I only found out when I checked my bank account. Now it's the 21st. Really?NO communication, poor professionalism and just a crappy thing to do. Thanks Fanatics