FanaticsReviews 3,945

This place is a joke. I ordered a jersey specifically from them in Black Friday because they only had one "in stock" It is now 1/13/2023 and I still don't have the jersey. Apparently according to customer service it is a manufacturer item. So fanatics is allowed to sell items that they don't even have in stock. Even though on their site it say it is in stock. There has been managers that have reached out to "escalate" the problem. And the answer is still "well we just can't get you the item". The entire hockey season is going to be over before we even get the jersey. This place is a joke and I should be getting the jersey for free at this point. Don't bother answering my review with a "hey we're sorry, email us" I already have with no resolution. Do better and get me my jersey.

Great item, fair price and promotion and shipping was timely even during the holiday season.
I was able to use the Fancash so for those who shop like at nascar.com and I believe some other sport sites don't forget anything you bought there (as long as you made an account) will link over to use at fanatics site also.
I'm not too keen on this "handling fee" they charge.
Do your homework, buy during special promotions and 'you can get a fair price.

This company places the tag in nearly the worst spot possible, directly on top of the shoulder seam. This is not advertised and is disrespectful to a large community with sensitivities.

Literally got an email asking me about the products I ordered, here they never got to me and they refunded me my money without telling me.

For the past several weeks, I have been trying to find out why my order was cancelled. Today I was lucky in getting your CSR, Miss Sanchez. After I explained my problem, she able to explain to me right away why a problem occurred. She then proceeded to rectify the situation and send to me the remaining item that had not been sold out. She sent the item overnight at no charge because my gifts were for Christmas but the 12th of January is his 16th birthday. This CSR understands how to take a very upset client and explain what happened and when I asked if I could place an order today for what items were available she processed my order and sent the item overnight at no cost to me. This young lady knows her job very well and was able to explain what happened clearly and gave me a solution without placing me on hold several times to get assistance to help. I hope your company is aware of the positive experience a well trained CSR such as Miss Sanchez makes on your customers.

Ordered a hat on Dec 2nd. It has been over a month and the hat hasn't shipped. They give instructions via email on how to cancel the order, but the screens they direct you to don't exist. They say their chat is available 24x7 but apparently, they are away at this moment. Had problems with them in the past, but I got duped this time because they have multiple websites to make it look as if it's a different company. Completely dishonest and crappy customer service.

I ordered a jordy nelson packers jersey for my wife for christmas. Made sure to order with plenty of time so i ordered around nov23rd. Paying 18 dollars in ahipping id expect a month to be plenty of time. It arroved dec 24th! I was so thrilled! Until she opened it on christmas...and it was the wrong player! I understand mistakes happen so i emailed them and said that they had sent me the wrong one they then told me to send them proof which i did. Then they said if i wanted to pay the shipping the would just send me the correct one and i could keep the one the sent. I told them i had no need for this one, but i said fine go ahead and charge my card. They then told me they could not do that and i had to download an app and pay them on there. Sketchy as heck! It was an address in estonia! So they wont send me the correct jersey now because im not willing to send money to them in a foreign country. I am of options. Please someone at fanatics make this right!

My order came with a hold on it I call customer service they email me a label mail it out on December 28,2022. I call 1-7-2023 to check on refund talk to two other in customer service first person drop call 2nd person told me to call Walmart she give me the same number that I call. I call back and got Ms.Andrea she check on my order got help and things was great thank you so much Ms. Andreas for listen to what I was going through. Ms Davis

The product arrived in short order, material was excellent quality, the appearance was great, and the Michael Jordan logo was accurate (I'd thought it was in error- but apparently Michigan football is sponsored by Jordan.). David in Fanatics customer support was very responsive, informative, and helpful. I'd have given this review 5 stars, but it required posting a negative review to reach a human in customer service, which I'd love to see fixed.

They said they would waive the return label fee. So I guess it could be worse. I'm pretty disappointed since this was supposed to be gifts for my family who are preparing for the jaguars game today.

Horrible, they subcontract it to people not on the USA. They lost my Christmas gift order twice and it is still not resolved. Beware of this place.

Never have I been so disappointed with an online purchase. I ordered a collegiate snowman. Very poor quality. Looks like it was made from laminated cardboard and the "wood" used looks like filthy dirty pallet wood. The Snowman isn't even White! And then they want to charge me $9.95 for a return address label. Are you kidding me? I will never ever order from this company again but I will say the girl from customer service was extraordinarily kind and professional.

To be completely honest with you these feel and seem like flea market clothes. This company is an absolute ripoff. The reason they charge so much is because these big franchises need their kickback. It'll be unfortunate to see plenty of good people lose their jobs but I cannot wait until this company goes under. Customer service is absolute trash. I cannot highlight that enough I called several times to cancel an order and it still was not canceled it still says it was shipped out days later. This is one of the most unprofessional companies that I've ever dealt with and I stated before the day that this company goes under I will pop the bottle of champagne in a blissful celebration.

Took the tags off and pre-washed cold and dried low. Shrank badly, making the zipper look like a snake, and having a big bulge when zipped up. Would not allow returns. Look above pouch on picture supplied.

I ordered a sweatshirt on 12/11/22. Received an email that my order was shipped on 12/14/22. In that email was a UPS tracking number. As of today, 1/2/23 I have still not received my package and when I track my shipment the UPS website still says "label created" and "The delivery date will be provided as soon as possible." I have tried to online chat with fanatics but always receive a message that there is currently no one available to chat. Very, very disappointed in this entire order and company. Will know to not purchase from here again.

Back in October 2022 I ordered a Hoodie. It's now January 2023 and I'm still waiting.
I've emailed the company on countless occasions and have received ZERO replies in relation to my order.
It would be helpful if someone would email me and respond.
POOREST customer service I have EVER received.

"Do not purchase from this site. Shipping took over a month. Tracking codes were inaccurate. Then, the items finally arrived and they were the absolute worst. Poor quality. The Sweatshirt was flimsy and the printing was unprofessional. Not something you could even wear. The F1Black t-shirt was literally see through. The actual items are ABSOLUTELY NOTHING at all like the pictures of the items on the site. Completely and totally inaccurate. Shipping, poor quality and extremely overpriced for what was received. I will never purchase anything from them again. Avoid the disappointment and headache and do not purchase anything from this site."

Was lost with shipping. Over month to get. Had to call. They sent second order but one item was missing Got that late as well. Was wrong colour of product. Ordered navy came as royal blue. The royal blue one was less money than the one I paid for in Navy. The original order finally arrived. It was also the wrong colour. I will never buy anything from them again.