FanaticsReviews 3,945

Kudos to the agent went the extra mile - "Aishi" (sp?) was proactive, took an action above and beyond expectation.
She listened … actually listened!
Keep up the excellent work.

To Fanatics: excellent customer service is considered the highest badge of merit that a company can earn. Look into your return process, make it easy, not cumbersome.

Take a look at the email they just sent me. Entire company shut down for 2 weeks. Sounds so fraudulent. I would NEVER order from Fanatics again.

I ordered a Trevor Lawerence Jersey and was told I would get within a day which it was a weekend so it was excepted on Tuesday. When Tuesday came I never received the jersey but when I called first I was told I had to wait 3 days then I called back and got someone else that told they would send it out but I wanted the jersey for the game that was on Saturday and was told it was gonna take 2 weeks so I lost the one day because I didn't receive the jersey on the scheduled day.Yes I got a refund but I didn't want the refund I wanted the jersey. I am very disappointed.

Charging $9.99 for an item that cost me $33 is absurd. The reason for the return is doe to the poor quality of the item. Would never recommend this company to anyone.

On November 25th I ordered a PSG t-shirt in Fanatics.com. It was present for my son for the Kings' Day in Spain (6th of January), so apparently I did not have to worry about the delivery timing.

On December 2nd I've got a message from Fanatics to confirm that the order was on track.

On 31/12/22, Fanatics e-mailed me with a customer satisfaction survey for a parcel that I did never receive.

On January 2nd I called to Fanatics in the UK and someone committed to do the follow up and come back to me with a delivery date.

NOTHING HAPPENED.

Today 19/01 a member of the Fanatics Customer service is telling me that I have to wait 3 EXTRA WEEKS to get the t-shirt resend.

AFTER PAYING 80€+ FOR AN ORIGINAL ITEM, WOULD YOU EXPLAIN TO MY SON WHY HE DID'NT GOT HIS PRESENT ON THE KINGS' DAY AND HE WILL HAVE TO WAIT UNTIL FEBRUARY?

I do not need words. Just do something, please.

I had a great experience with the online chat. They helped me fix the problem. My package was delivered to the wrong house and they helped me get to where I wanted which was for it to be resent. They were fantastic to talk to and made this process super easy. Can't thank them enough and I have never had issues with you guys before so this one bad experience will not deter me from ordering from you guys again because of the exceptional help that I received.

Do not buy from fanatics. They are almost impossible to reach and they won't give refunds! Will never buy here again!
I really wanted to give zero stars!

I order a Steelers throw blanket the 6th of January 2023 here it is the 18th and it still has not been shipped out yet. It's coming from Florida to Georgia. It should only take a few days after the order was placed for it to be shipped out. I'm gonna give it til 5pm EST the 19th if it has not been shipped out by then I'm cancelling my order. This was the first time I order something from this place. I can tell you this right now this will be my last time ordering anything from this place. I talk to a representative yesterday and was told a email was sent to the warehouse well I see that didn't seem like it did any good. It's a good thing I didn't order anything for Christmas because I can see right now I would have never had gotten it.

I never write a review on anything even if I am not satisfied but I feel the need to write a review about this website. I ordered a product for my dad for Christmas. I ordered it on December 6th and the website promised I would get my package by the 21st. It is now January 18th and I still do not have the package and have not gotten a single email about my product. I decided to look up the tracking and the ups sight says a label has been created but they are still waiting on a package to arrive. I tried to get a refund but I got an error message. I'm very annoyed and still wondering if I'm ever going to get my package or if I just wasted my money

This clothing is crap cheaply made and simply imprinted on. They want top dollar for this crap i could do it myself for under 10 dollars. What a joke. They're customer service is even worse that is when you finally get ahold of someone. DO NOT BUY THIS JUNK!

Never received order. Did live chat and said it was returned because not deliverable - ridiculous. No credit given. I called the number given and it is all automated and when you can finally get directed to "customer service" they hang up on you without answering. I called three times and the same thing happend.

This should be zero stars. I ordered a jersey for my Grandson in early December. Received notice that it would be delivered Dec 28th. Never showed up. Got another email saying it would be delayed longer. Then this past Thursday I got an email stating "We're sorry you were unhappy with your order. We are refunding your money". Only NOT ALL of my money. They kept around $8.00? And no explanation. My grandson had been waiting for over a month and they didn't have the courtesy to reach out with an explanation. And where is the rest of my money?

So I purchased a hoodie for one of my son's for Christmas, ordered 3xl because they did not offer 3xl tall, was too short, site brags 365 return, don't tell you it will cost $9.99 or to an e-gift card to a site that obviously doesn't have the size needed hence the return. Will not ever order from again.

Clothing is nothing but garbage! Fanatics and Nike should be ashamed to sell poor quality apparel. Paying high prices for garbage. Quality of apparel has plummeted, from t-shirts to Hoodies. I purchase better quality team apparel at Wal-Mart or Dollar General for half the cost Fanatics/Nike sell their garbage apparel for at unbelievable prices. It used to be quality now since they have acquired so much since it started that the quality they sell to customer's doesn't matter. Fanatics and Nike need to get tips from Gildan on T-Shirts and on hoodies get advice from Champion. I was a loyal customer now I will never purchase anything from Fanatics. The quality of their products has been awful awful awful. NIKE should be ashamed to have their logo on such poor quality apparel. Fanatics has turned into TRASH.

I ordered and XXL OU hoodie "honoring our troops". When it finally arrived I found it wouldn't even fit a 12 year old and proudly proclaimed "made in China!"

When I complained they offered my a 30% off coupon.

I purchased an item that went on sale for half price 3 weeks later. They would not offer a price match on my item. So instead of offering a price match I had to ship back my original item, and repurchase the exact same item in order to get the sale price. What an asinine way to do business. I will never purchase from this company ever again.