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I ordered an NFL jersey for Christmas. I paid $16 extra to have it guaranteed to arrive by 12/23. I just received it today (12/27). I have attempted to contact customer service for a refund for the shipping cost. Finding a "live" person is all but impossible. I cannot have a "live" chat with anyone because that option is not available at this time, conveniently enough. I have called the customer service number and my wait time is approximately 55 minutes. I have been a loyal customer for years but I'll be taking my business elsewhere and I suggest you do the same.
I ordered a cycling jersey over two weeks ago and have emailed three times. I've heard nothing. Buyer beware!
Cristen D.'s review of Fanatics earned a Very Helpful vote
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Good Morning, Cristin. I am truly sorry this order was not received in the correct timeframe. At this time, I can confirm the shipping fees have been refunded. Please allow 2-7 business days for the refund to reflect the original form of payment. Sincerely, Maribell