FanaticsReviews 3,945

I recently ordered a children's onesie, shorts and a hat. I placed the order on 09/06, and didn't receive the onesie and shorts until 10/05. I still haven't received the hat. In addition, the onesie was incorrect. My order clearly states what college I wanted, and they sent a different one. Being how long it took to get this, and then the fact it wasn't even right, I wont bother with this company again.

Won't be ordering from them again. 3-7 days shipping was a joke, it took nearly a month to ship my items and still waiting for delivery. Ordered September 9th and items were shipped October 4th. I hope fanatics starts losing their official licensing eventually. Customer service is terrible to deal with as well.

I ordered a jersey for my daughter's birthday from Fanatics and the site stated "available to ship". The order has a 10/4 arrival date. The date came and went with no delivery. Why is a company allowed to sell product they don't have? My daughter was disappointed and I felt taken advantage of. I contacted their customer service to get information and their representative stopped responding to our chat when I asked for information on the order. Very unprofessional! I will be advising my relatives and friends to stop purchasing here.

It's a scam. I ordered a customized LAFC jersey size LARGE as a gift. What I got was a size SMALL knock off of an Adidas jersey. It says L on the label, but it sure ain't Large. It gets shipped from China, so to be sure I have a gift in time I also got an non-customized LAFC jersey from an Adidas store. Very different. What I got from the FanaticsTeams is an obvious Chinese knock off that even has the size wrong.

I ordered a custom jersey and initially the site stated the it ships within 10 business days. Fine by me. Now it states 11 business days. I am outside of that time frame by two days and my order still says processing rather than shipped.
I called the support number and the rep says that it's like that for custom orders. Then why even put a "ships within" timeframe? The least the site could do is add a note that says, "Custom orders may take longer." This is a wedding gift to a relative and I am now unsure if I will get it before the wedding date. The rep stated that they can make a note to try and expedite the order but that is all they can do. It honestly sounded like they weren't even listening to what I had to say and was just trying to rush me off the phone. They were just saying yes, yup and agreeing with me even when I wasn't even saying anything.

I ordered a Penn State jersey customized for Drew Aller. It took three weeks to get and I found that this very expensive jersey was of sub-par quality and the name and numbers were iron on and very small. I reached out to Fanatics and informed them of my dissatisfaction so they offered a free refund and a return shipment for free.

Ordered a pullover. Too small, even though I ordered my usual size. Tried to return. Suppose to get an email with return label. Nothing for a week now! Tried to chat with an representative., kept getting thrown back to "how to return page". Then tried calling and got cut off twice. (Said no information available on that order. I have the order number! Never again!

My order was placed on 9/07 with estimated arrival date of 9/25. I paid for shipping and the order wasn't even "ready for pick-up by UPS" until 9/26. This means it took 18 days to take the item off the shelf at a warehouse, create a shipping label and put it in a box. 18- days? The new estimated delivery date, which wasn't communicated is now 10/03. I doubt very much it will even arrive. When contacting CS by chat no one even answered the chat despite message to contrary. I waited 40 minutes...UGH! The robot chat is literally the most infuriating circle of nonsense. I called customer service and they provided zero helpful or factual information. Here it is in 2023 and IF this company didn't have valued sports team merchandise they would be 100% out of business. After 18 years as an Amazon Prime member I am convinced that Fanatics is the complete opposite of competent this customer experience was terrible...oh yeah and my items missed the birthday of a intended recipient so that was also just great.

I ordered a shirt 8 days ago fanatics took their money completely but yet it still says the order is processing I've never seen orders take this long just to process I've contacted the live chat and no one gives me a straight answer I will never use fanatics again I'm beyond upset at this point

I ordered two fan boxes A Yankees fan box with an Aaron judge jersey and a Steelers fan box with a kenny picket jersey. Supposed to be a wonderful purchase wonderful value it is a scam Do not buy them I got a Joe Namath Jersey with a crappy rubber wristband didn't even receive the Aaron judge jersey but they received my money. It is a scam save your money

Called 5 times to attempt to get gift cards refunded by canceled orders. Nothing but lies and false promises.

I ordered two hats. They didn't fit so tried to return them.
One didn't work on their system, I tried multiple times to get it fixed which they couldn't after a ton of correspondence. Each time having to start from the beginning.
I was told put them both in the box and return.
I did. I was refunded for one hat, but not the second.
I have now had a million email interactions, at each point they don't read the email, they say the same thing. I have tried their chat with an operator, they wanted me to call a number in the US off my mobile instead of trying to get in touch with me or have a UK or at least a number that doesn't cost £2 a minute!
A million tickets raised... absolute garbage.
I did everything they asked, it has now been 3 months and don't have my money.
WORST CUSTOMER SERVICE EVER.
It is NOT worth it.
Use any other company.

We ordered a custom Raptors jersey as a gift for a friend, about 6 weeks in advance of his birthday. When it arrived, the letters were peeling off the jersey straight out of the package. We initiated a return, and they promised to send a replacement. When the new package arrived, it was clearly someone else's order - a Blue Jays jerseys with a different name. So we initiated a return again, and asked for the right order to be sent. Instead, Fanatics sent a 30% off coupon for our next purchase, and refunded a portion of our money. Only after complaining to customer service were we given the full refund. In the end they made no attempt to fulfill our order. I've never had such a frustrating online purchasing experience in my life. Their final attempt to appease was another discount coupon code. As if! And by the way, the birthday is long past. Extremely disappointing. Don't bother!

I ordered 3 boxes from this company and when I finally got a bag in the mail I got a child's shirt when I ordered men's xl and trinkets not worth what I paid and the wrong team and even wrong sport! Trying to get refund with no success yet!

Do not order from Fanatics. They promote certain items as covered cost expedited shipping to get items quicker and other orders as regular shipping. I ordered 2 hats and a jacket. The hat was promoted as will deliver in 2 days. After the order went through its showing 2 week delivery and Fanatics says if you add items together they all go out as regular shipping and the dates on the website aren't delivery dates but shipping dates. Returning my whole order not ordering again from Fanatics. Team apparel won't be delivered in time for the game.****

Fanatics replied and "expedited" shipping. Everything was ordered on 9/12 with a hat suppose to be delivered 9/14 and jacket and hat after that. The hat is getting delivered 9/19 and "expedited" shipping with be delivering the jacket and other hat 9/25. Slowest misrepresented shipping ever.

Do not order anything from them or their sister sites (University affiliated)! You absolutely will not be able to return an item! There are no email confirmations sent and nothing included in your package for a return. Everything to do with customer service is automated and you get no where! I will never buy anything from them again!

I have done quite a bit of business with fanatics and never had any issues.on august 25 I ordered a jersey.got confirmation etc was to arrive today sept 6.today I get email that it shipped and will arrive sept 14.not happy when i get 1 confirmation and then a totally different 1.does it all of the sudden take 22 days to recieve it?

I recently purchased an Auburn shirt from fanatics and was really impressed with it. My new favorite Auburn shirt. Really good print, good quality shirt. So I figured I'd order a couple more shirts. The second shirt was a Russell brand shirt and was pretty thin compared to the first shirt I bought. But that wasn't really the issue. The issue with the shirt is someone cut the bottom hem. They sewed the bottom hem, but then for some reason cut it all the way around the bottom of the shirt. There's also a 9.99 fee deducted from your refund on returns, so I just said screw it I'll keep it. I also bought a long sleeve "T-shirt" from them, but when I received it, it was a crop top, not a T-shirt. The website said T-shirt, not crop top. I will not be buying anymore clothes from this site.
Update: After leaving my review I was contacted by fanatics regarding my issues within minutes. They were able to come up with a wonderful solution that I was not expecting. I am VERY impressed with their customer service. I will definitely continue to shop with them.
Update 9/13/2023: I decided to make another purchase since I did get one awesome shirt from them out of the 3 I ordered and they were able to provide me with such good customer service. This will be the last time I purchase from Fanatics. The most recent shirt I purchased is a small, but fits like a large. It's HUGE. And it is a women's shirt. The tag on the shirt said made in Pakistan, so I don't know if that's why the size of the shirt is so off or what. But due to their return policy, I just can't keep wasting my money on clothes that are either mislabeled on the website, wrong sizing, or just plain defective. I will give them 3 stars just because they do give really good customer service. Just know, their clothes are hit or miss.