FanaticsReviews 3,945

I ordered an item 10 days ago, and it still has not shipped. It was to have shipped 7 days ago. When I inquired about the status, I was told it will now ship on 9/11 and I should expect to receive it by 9/20. Seriously?!?! It takes a month to receive what you ordered an paid for? How about providing rush delivery at no cost since you couldn't arrange for your product to arrive on time?

Terrible customer service. I will NOT be purchasing from Fanatics again.

I returned an item the same day I received it. I received a text message stating return was received and my money would be refunded in 7 business days. After 10 business days and no refund I contacted customer service. Their automated method indicated no record of my order. I talked to their call center rep who stated I would not receive my refund until a date that was actually 16 business days from the date of return because it takes 7 business days to process the return at the warehouse and 5-7 days to complete the refund of the money.

Not even close shes top tier as the come as an employee! Fanatics should take care of her! She took care of all my needs!

Said ordered delivered but the delivery was made at a store. Went to cancel it because I have another order pending and didn't want the same issue. Now I have to wait three days to get my money back or anything. Absolutely no help from anyone associated with this trash company.

Sal

This place is trash. They sent me poor quality hats. Bent up in box and crooked logos on hats. Then they charge $10 if you return the trash they sent. I will NEVER buy anything from this place again!

I had a bizarre "return" situation where I needed to return some items to Fanatics but had fat-fingered the wrong email address when I made the order. The online chat staff were fantastic, helped me square it away, and went the extra mile to help me overcome any fees and such. Truly great customer service!

I'm not going to patronize this site. I wanted to, but it's not worth it. For it to be a billion-dollar company the customer service sucks. The user journey to complete your transaction is abysmal and the developers should be fired. I had a simple issue and wasn't able to reconnect with a representative via chat.

Terrible experience from a customer service standpoint. Ordered my products on 8/03/2023 and was told it would take 3-7 business days, but was not the case. Was told 10 business days later that the items were indeed out of stock, ever though that was not disclosed on the website. These items still show to be in stock as well. Very misleading and dishonest from a customer experience standpoint. Will not be ordering from Fanatics in the future.

Ordered an Alabama Crimson Tide wallet phone holder combo, wouldn't fit my iPhone 8 Plus even though the description when I ordered says it would. Customer service couldn't find my order number took over 20 minutes, could not understand the Customer Service at all. Had an issue with this company last year during Christmas time. Will not order from them again.

I made a purchase from Fanatics.com based on their representation that deliver would be before the event I planned on attending. After making my purchase, I found out the delivery is two + weeks after the event! Shameful. I may just return the products after receipt. Why do companies mislead their customers? I'll never be back and I'll make my dissatisfaction known to others.

I ordered a t shirt. Needed a bigger size. Customer service rep doesn't know if return label can be printed out from where I'm mailing return back from. The post office. So I basically have to go and see if they can print off my return label when the rep should have that basic answer. He's suggesting go to library or some place to print off my phone. Why do I have to do so much leg work on a return? Rep doesn't have answers and very impatient. Upon returning if you choose gift card and order same item you still pay more cause if new tax and delivery. If original payment refunded $9.99 is charged for the shipping return. I don't even think I'll order the bigger size now. But thank you for the bad experience August 15,2023

Got an email at 9:42AM that there was an issue with my order. And a 2nd email at 9:42AM that it was cancelled. The first email said to call customer service, I did at 9:47AM but their message say they are closed.

They advertised fast shipping and I was given an original "ship date" which I mistakenly thought was when the package would arrive (and this was a gift so I was counting on that date). But it turned out to be the date a shipping label will be CREATED by. Then they waited for another week before they even dropped it off at UPS! Be sure to check fine print for GUARANTEED DELIVERY date bc your order will not arrive before then. I understand that I should have looked harder, but the way they give the information seems very intentionally misleading.

Money went through, got a confirmation email with the correct jersey info & an order number for tracking purposes. This tracking number does not work anywhere. I went to the Fanatics chat - they "could not find any order with this number". Next they go to confirm using a phone number & email address "Sorry, I could not find any order with phone number (...) and email (...)" despite that information being in the confirmation emails that went to my email address.

I am now worried that I just paid for a jersey that I will never receive.
I do not recommend buying from Fanatics, if you are into giving away money and getting nothing in return, please just send me your money instead.
I obviously should have read these reviews first

Placed order on 7/28/2023 as of 8/10/2023 not received. If not received by 8/16/2023 will contact credit card company to dispute charge.

Threw my package at the top of my 100 yard driveway. I will NEVER order from them again, because you can't navigate their delivery systems review to leave a negative message. See ya, Fanatics.

My order shows shipped but if you go to the UPS Shipping lookup only a label has been made! There are scammers! I counted on this site for a present! They sell on Amazon and I ordered one shirt on there first and it was the size of a child instead of adult. Amazon told me to keep it and refunded me! I don't like the team so it did me no good especially since I don't have a child either. It was for an adult friend. I thought going through them directly would help. Their live help online is not live! Keeps telling me this order number and my email doesn't exist yet I have an email from them stating the order number! I will fight them tooth and nail to get my money back! They are a rip-off, don't buy from them! Look at my pics, says it was shipped on 7/17/23. Then it states it was shipped by UPS Innovations. Then the last picture shows you that UPS innovations is not even a a good way of shipping.