Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.
I've ordered certain caps for myself and my family and is completely satisfied. What I've ordered is what I got... PERIOD!
Great service and the package came in a timely manner.
Hello Jose,
Thank you so much for the nice review! We truly appreciate the time you took to leave us this kind review, and we hope we have the opportunity to serve you again in the future! Thanks again, Shane
I use this site a lot. Good inventory and great prices.
Hello Sandra! Thank you for taking a moment to provide positive feedback. We are very grateful that you chose us to shop for your sports gear needs! Courtney
I ordered and it arrived within 3 days! Job well done!
Hello Edward! Thank you for your feedback and for choosing us for your sports gear needs. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Thanks again, Courtney
Overall a great experience with delivery, refunds and definitely merchandise
Hello Randy! Thank you for your feedback! We are so happy to hear that you had a great experience shopping with us! We look forward to keeping you game-ready! Courtney
It was new to me it was easy to order your clothes are very well made I
Hello Trevor! Thank you for your feedback! We are so happy to hear that you had a great experience receiving our merchandise! We look forward to keeping you game-ready! Courtney
Fantastic as always! I have ordered many times, and will continue to use the site. I was also very impressed with their customer service!
Hello Ryan, I appreciate you taking a moment to share your positive experience. It is our number-one priority to provide the best service possible. We appreciate you and your business; please do not hesitate to reach out if we can be of further assistance. -Madison
Last 2 purchase item was so bad and it is not reciprocating the value against the product quality. Very deceiving online photo.
Excellent service I'm very happy highly recommend this company
Hello Angeline! Thank you for your 5-star rating and for being an amazing part of our journey. Your continued support means everything to us, and we can’t wait to exceed your expectations every time you choose us. Thanks again, Courtney
Quick and efficient, everything went great. Ordering again
Hello Vincent! Thank you for your feedback! We are so happy to hear that you had a great experience with getting your merchandise from us! We look forward to keeping you game-ready! Courtney
Great site to find the size you need. Fast delivery.
Hello Stephanie! Thank you for taking a moment to provide positive feedback. We are very grateful that you chose us for your sports gear needs! Courtney
The items that were ordered were shipped correctly on time and at a reasonable price
Hello Bill! Thank you for reaching out, and we are grateful for the positive feedback! Courtney
I've been a customer for at least 14 years. Website is easy to navigate, products are well made & there is a WIDE variety to choose from. The customer service has been excellent! Frequent sales & "Fan Cash" offers are also motivating factors!
Thank you for sharing your insightful and glowing feedback regarding our team, products, and webstore. I am elated to learn you have been a loyal fan, and we appreciate you! We love to hear from you. Please contact our team if you need further assistance. -Madison
All the hats l got was great they are AA+ and great looking and graphics and quality of them.
Hello Harvey! Thank you for your feedback and for choosing us for your sports gear needs. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Thanks again, Courtney
Outstanding quality and fast shipping! Real happy with my new hoodie. Had recommended already to a couple friends
No problems at all love it thank you for your time and great products
Hello Chris! We truly appreciate your business and your valuable feedback! Your satisfaction is what drives us, and we can’t wait to welcome you back for another outstanding experience. Thanks again, Courtney
Web site was easy to use, competitive prices, and great quality
Thank you for taking the time to express your positive feedback regarding your online experience on our webstore. We are pleased to learn that you are enjoying our prices, inventory, and website. We aim to create a pleasant shopping experience and look forward to providing great service. Please do not hesitate to contact our team for further assistance. -Madison
Always excellent products, true to size and stylish!
Hello Tamra! Thank you for your feedback and for choosing us for your sports gear needs. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. Thanks again, Courtney
Easy sight to find what I was looking for by category and leagues
Hello Ronald! Thank you for reaching out, and we are grateful for the positive feedback! Courtney
We are from Ohio but live in SC now! Our order was quick & correct! I will definitely order from fanatics again! This was my 3rd order!
Thank you for taking a few moments to share your positive experiences regarding our team and our gear. I am delighted to know you are enjoying the products and plan on visiting our webstore in the future. Our team looks forward to providing the best service possible. Please reach out if we can be of any assistance. -Madison
Answer: I have no experience ordering from Australia so I'm afraid I will be of no help. I do agree that the holiday will add a little extra time but I don't believe it's as bad as everyone is saying. I don't know why I had such a good experience with them when it sounds like everyone else is angry with them. I'm curious to see how it goes for you.
Answer: Good luck. I just kept getting stupid answers until I filed a BBB complaint. Then I got instant satisfaction.
Answer: Hello Timo, Thank you for your feedback. We appreciate your business! Mike, Shannon, and Brad -- We would love to have an opportunity to work with you each regarding your less-than stellar experiences. Please provide your order numbers so that we may research and work on resolving your poor experiences! We value each of you and hope you will give us an opportunity to make this right.
Answer: No kidding. These fools are liars and thieves. They literally have fulltime dedicated employees who monitor sites like SiteJabber to provide responses to all the well deserved, nasty Fanatics reviews. It is entirely likely that any and all positive reviews touting their customer service are internally generated by their own employees. Write letters to your licensing body whether it be NFL or MLB and let them know about Fanatics and their FRAUDULENT and DECEPTIVE business practices. Fanatics should be glossed as Fraudnatics. BUYER BEWARE!
Answer: Hello, Thank you for reaching out to us. When an item is found to be out of stock the money is refunded back to the original form of payment. In addition, we issue a store credit on top of this for the inconvenience.
Answer: I would not worry to much about the negative feedback. You should get your items delivered to you with no problem. It might take a little time to be delivered but I had no problems with fanatics.
Answer: Please provide us with the contact information we can best reach you with so that we can pass this along. Julia.
Answer: Thank you for your correspondence. I am very sorry that you had this issue with the item. If you could please private message me your order number so I can take a further look?
Answer: Hello, thank you for reaching out. Upon reviewing your orders should arrive no later than December 13,2017.
Answer: Thank you for reaching out Michael. Refunds can take 2-7 business days for the refund to reflect back on the form of payment that was used at checkout. Thanks, Cayla
Thank you so much for the feedback! We are so happy to hear that you had such a great experience with your most recent order with us! Thank you so much for taking the time to let us know about your positive experience.