FanaticsReviews 3,945

Ordered a Christmas present before advertised cut off for guaranteed delivery. Still haven't received. Customer service continuously fobbing me off.

Multiple UPS labels were sent, multiple trips to the UPS store, and the labels never worked. You can't speak to a human being. Long time dealing with "chat" and now I have to hand write a label and ship it back. What do you think the chances are that I will get a refund? Never again will I deal with this company.

Iv bet $1000s of dollars and the won't let me transfer $50 lol definitely moving to another better after this. Sad you get $#*!ed on parley but even worse by the man!

That's it...I don't need to say any more. They lied about their product, the time of delivery and when I made a complaint...they had a boilerplate email back; professing that is was the USPS fault. Furthermore, got an email they would refund but still deliver product...Lied again. This business should not be in business.

Product was fine - it was the absolute horrible customer service that disappointed me to no end. I will NEVER spend another penny with this crap company! I had to return the shirt due to wrong size and they charged me $9.99 for a return label THAT I HAD TO PRINT ON MY OWN PAPER! What kind of shady scam is this and what kind of incompetent management is running things? I would have purchased more from this company if they had just treated me fairly and did not charge me to return it. So… now I will shop at their competitor for the rest of my life! And… I will tell everyone I know about this scam company!

I ordered two hoodies, and they show as delivered but I never received them. I work for a Police Department and they claim they were delivered to the mail room, nothing, $200 worth of hoodies and nothing!

Ordered a number of sports memorabilia from them December 7. Order was shipped and according to UPS, should have been delivered on 12/15. It appears that UPS lost the package after it arrived in my town and the UPS tracking information reflects this.

Ultimately I would call fanatics 4x to resolve this issue. I was lied to twice regarding a replacement package, given the run around, and overall received outright poor customer service.

Called to request a refund and was given the runaround yet again. That's fine, my Bank is now handling the chargeback.

Professional sports teams would be well served to find a more reputable company to sell their merchandise, because obviously Fanatics can't be trusted to do the right thing.

I'm not much on doing surveys or reviews but this is a must. I ordered an NFL Blanket from Fanatics as a gift. I didn't realize that the address I used was obsolete. The package was delivered on time but to the wrong address completely my fault. I contacted customer service for help not expecting much. To my surprise in a matter of minutes they had arranged to replace the item and also refunded my shipping fee from the previous order. Who does that in today's world. Thank you Fanatics I'm your customer for life.

Ordered a jersey a few months ago. Never received it and when you call customer support you get hung up on. DO NOT BUY FROM THIS COMPANY. IT IS A SCAM

Christmas order was promised on December 22. Received several emails about delays with no mention of dates. Last email received on December 21 apologizing profusely for their customer inconvenience. They stated that they expect item will ship no later than January 5,2024. Poor business model. Not honest with customers since these delays are the rule, not the exception. Don't do business with them. Google has over 5,000 reviews for them and 83% are 1 star.

So I ordered a Philadelphia Eagles Sweater and hat gift box set to be delivered b4 Xmas on dec 22nd I places my order on Dec 17th I got an order confirmation email so I'm thinking everything is okay I check my emails and the Fanatics app daily but never received any shipment notification I finally call customer support on Dec 21st to inquire about the status of my package and was told that it's still being processed and that I most likely won't receive it by the 22nd and that I will not be able to cancel my order I ordered that as a gift for my son who loves the Eagles and wanted to be able to surprise him being as though we were recently reunited after 10 years. I'm extremely disappointed in the service I received from Fanatics and will never again order anything from their website nor will I recommend them to anyone

Ordered a custom jersey on December 5th as a Christmas present. It came on December 16th and was printed crooked and off center!
Went through 2 different chats spending almost 45 minutes. Then found a phone number and spent another 20 minutes trying to get a replacement shipped. I was promised it would be expedited and arrive before Christmas.
After 4 days of waiting for shipping confirmation I called today and was told I was given misinformation and that it wouldn't arrive until after Christmas but they would give me a 30% coupon code for a future order. I told them to cancel the order and refund my money. They hadn't even started printing it let alone ship it and it was supposed to be here in 3 days!
Now no Christmas gift! Do not use them! Quality and customer service suck!

Ordered 2024 Pacers calendar. C Duarte who was traded in July 2023 is featured on 2 months. Myles Turner who has played for Pacers for longer than any other player is not on it

Plain and simple. Horrible service. Save your money and buy somewhere else. Returning an item is a major hassel plus $9.99 for return shipping is ridiculous. I bought items through Walmart, (I've never had any problems with them) but for FANATICS we can't return with Walmart. So frustrating when you want to return an item but the shipping is ridiculous!

I recently bought 2 jerseys a few days later they went on sale I reached out to the team to try to get the price adjusted and get were very helpful at making sure I stayed as a satisfied customer Thank you for your help

Fanatics is the worst. I ordered online on December 13th. On the 18th of December, my email mailbox was continuously getting flooded offers and a $4.00 coupon which I'm not interested in using. On the 15th I began to received notifications my order has been shipped the next day my order is in transit and will be delivered on the 17th this went on and on until today which is 12/20 and my order has still not been delivered, now I called to speak with a person she tells me it will be delivered tomorrow. I will not ever order from your company again you lie and constantly try to upsell, and for stringing me along for the past 4 days I rate your company a fat 0 - ZERO!

Sent me the wrong jersey. I asked for them to expedite the correct one said its not possible. This was a Christmas present for my son. I would give zero stars if possible. Stay away.

I paid extra for fast shipping as this product was a Christmas present for a family member. My bank told me they are a fraudulent company. Do not order from this place! You will also never be able to get a response from these people.