FanaticsReviews 3,945

I ordered a customized shirt/jersey for a colleague who is retiring after 30 years in the U.S. Army. I made sure I selected & PAID FOR the 3-Day Shipping option. After contacting FedEx to ask why the parcel had not moved in two days, they explained it was shipped via "FedEx Smart Post" which is a 7 day shipping option. The lady at FedEx said "Oh, Fanatics... yeah they do this all the time".
So, now I have no gift to present at my friend's retirement to show my gratitude for his service. All because Fanatics cannot establish basic logistics processing. If there really are that many others who have had this issue with shipping, perhaps we should look into a class action suit. I assure you I will advise everyone I can to avoid this organization.

I simply ordered a T-shirt from this company on 5/20 and received an email confirmation. It's now been nearly 3 weeks since I placed my order so I tried to track my order. Their website didn't recognize my order# or email address so I opted for the live chat. Even after attaching and sending a copy of my order confirmation, they still were unable to help locate the order. Unbelievable! I would be very hesitant to place an order or give these people your credit card info.

I have been ordering merchandise online for many years, and NEVER once have I not been able to have the delivery company hold the package at their center for me to pick up... until TODAY when I was informed by both Fed Ex and Fanatics that Fanatics has an agreement that doesn't allow me this option. So, I guess they will just be refunding me my money since I will be working and not available to sign for my package at my apartment. This is ridiculous and extremely inconvenient.

I purchased a shirt, hat, and other souvenirs from this company when the Patriots won the Super Bowl this year. I waited A LONG time for it to arrive. When it did - in three separate shipments - I couldn't believe the shoddy workmanship on one of the shirts and they gall they had to actually send it. The word "way" had a two-inch ink drip off the bottom of the letter "y" and a smaller one off the bottom of the "w". The top of the "y" was blurred/smudged. I wish that I could include a photo.

I emailed and called - no response. If I want to return this garbage shirt - they'll charge me $5.50 for the privilege. I have NEVER seen such unmitigated gall. This company is a ripoff, and you are wasting your money if you order from them.

They don't provide any shipping options, but ship everything FedEx. They don't tell you it's a 10-day shipping process (since when is FedEx so slow?). I ordered gear for a graduation party that was a week away, expecting delivery within a few days. Their online tracking system is not helpful, and their chat and phone customer service functions are designed to continuously kick you out so you have to start over and never get anywhere. I discovered that returns work the same way -- good luck getting satisfaction from this customer-unfriendly organization!

I bought a jacket for my son, shipped since the 8th and was on hold at the usps since the 16th (idky). I called them for help since am not the sender i can't really change anything on that package, they had me call fedex and i got the o call the post office number. I was issued a refund for my purchase, but i was told if got the package to call them for a payment. Today i get a call saying the package has been returned to them back? Yet you can tell me what happen or y i couldn't get my package? Now there out of stock. Just horrible i will not be buying from them again.

Ordered a shirt on Friday May 19. Said ships the next business day. By Thursday FedEx tracking only said shipping label printed. Got a hold of Fanatics customer service who said it was in transit and was still within the 5 day shipping window. Checked the site an hour later to discover item had shipped only after the guy lied to me and said it was on its way. This group is the distributor linked to MLB and NFL shops. I think they need to find somebody else.

Specifically ordered from Fanatics on 5/22/17 to get an order within 3 days(5/26/17. Spent an extra $5 to get their free 3 day shipping if spent over $30. ON 5/26/17, the day that they Guaranteed delivery, I got on to chat with someone there about how my item wasn't going to be here in time and got a completely rude agent who just argued that I was wrong. TERRIBLE CUSTOMER SERVICE! Will be returning my item and never shopping with them again.

Won't be using fanatics anymore. They messed up my order a few months ago. After several calls finally got it straight. Supervisor gave me $20 worth if fan cash to use. Went to make an order recently and noticed fancash was gone. Called and asked why, was told it had expired. Why does it expire you messed up not me. Asked for supervisor but always got excuse they were unavailable every time I called. All 4-5 times. Obviously they didn't want to deal with it. Not my fault you screwed up my order. Fancash given for that should never expire. I was told by operator that fancash was going away anyway. Probably because they were giving it out to much for all their screw ups. There are other sites to do my shopping from. Fanatics can you know what!

I normally do not write reviews even if my product does not come as planned I don't write bad reviews but since I paid for extra shipping to have a guaranteed on time and stressed multiple times I needed this on time when placing the order, I am writing this review. I placed an order for a college t-shirt for my daughters graduation. I placed the order online completed the whole process and provided payment info. Submitted it and screen kicked me out with no conformation. Called company placed order again the same day by phone paid 15.95 for 2 day shipping. Order placed Monday with two day processing suppose to ship Wednesday. Called customer service Wednesday because I never received a confirmation email from placing my order or a shipping confirmation. Was told that my email address was put in the computer wrong and that he had corrected it and was sending me a new confirmation by email. As of Thursday still have not received confirmation letter, tracked the order online still shows that there's no such order in their system. Called once again to be told that the order has shipped and I will receive it Tuesday of the following week which would be seven business days to receive my order that was supposed to come in two business days. Since my order had already shipped they would only refund be part of the shipping that was to get my order here by Friday this does not help me at all. Now I'm paying for a T-shirt that I have no use for after the fact for graduation. Will not be purchasing anything from this site ever again.

Fanatics is absolutely horrible. What kind of unintelligent people do they hire/allow to work here? I ordered a basketball jersey. They sent me a hat for a hockey team. The paper they sent with the item said it was a basketball jersey in about three different spots and said NBA STORE in like five different spots. While trying to have the right item sent to me some idiotic person had a jersey which I ordered a couple months ago sent to me. After talking to another person the very next day I was told that the jersey I ordered in the first place is now out of stock and they will provide me with a refund. Worst workers/serivices I have ever experienced.