FanaticsReviews 3,945

$#*!ty company, ordered a Youth Replica Kemba Walker Jersey in Teal in a Yth L. Received the jersey on June 6th, and returned the day I received it, with the return label it came with. Every time I go to check my account I haven't received the money I spent back period, and it's been over 20+ days! Also, every time I go to check the status of it by clicking "Return order'', I get the same thing where it said it was already shipped back, and that I can check the status. Whenever I go to do that, it wants me to download a shipping label. I returned it with the label it came with, so why would I need to download a shipping label? Absolutely RIDICULOUS. I ordered the wrong size and received NO information about it after it being returned, and DIDN'T get my money back. Can't say this company lives up to its standards, with being one of the LARGEST sports merchandising companies.

Horrible purchased a new era 59fifty low profile Indians 7and 3/4th hat. First hat received looks like a returned used hat chief wahoo looked off bad stitching. Called sent a replacement and this one had bad stitching white spots near chief wahoo cap. Talked with two floor supervisors and that a warehouse check would be made to see if their was a bad batch. Then get a email stating that there are no issues at the warehouse. Receive an email stating that their going to send another cap out. Third hat comes with similar to first cap looks like a returned used cap stain on inside of crown white little spots on top of crown. Inexcusable after saying warehouse check that caps were in good condition. Third cap comes in damaged box as well. Customer service kept putting me on hold and had negative attitudes and that they could care less. I don't know, one would think they could take a few seconds to place an in stock item of good quality in a box. Probably could care less of the quality of items they send out. Never again

I received the wrong size of my jersey that I had ordered. I bought this jersey 25% off and thought I would have just been able to exchange it, however they don't do exchanges and now the sale is gone. They expect me to buy a jersey at full price now due to their mistake. Also the amount of time that it supposedly takes to receive your refund is extremely long and that makes me feel extremely uneasy. Will not be buying the jersey from fanatics unless customer service finds a good solution.

I so wish I had read reviews first but saw a t-shirt I wanted for my husbands birthday and ordered it right away. I also ordered a shirt from Ebay. Got Ebay order ASAP. Kept waiting on Fanatics. Called to check on it and was told my order had been cancelled due to the shirt not being available. Then woman said they sent me an email on 6/16. They didn't. She went on to read me the email and argue with me over it being sent. I couldn't believe it. So rude. I was inundated with spam emails from them but NEVER got the cancellation email. Luckily went to FANEDGE; found the shirt and it shipped the next day. DO NOT USE THIS SITE OR COMPANY.

I live in Canada and since it seems every site that offers NCAA stuff is run by Fanatics, I placed an order for 5 Florida Gators items. 3 of the 5 items were damaged with loose threads and 1 of the items had a hole in it and didn't look like it was stiched at all in the area it was damaged. Shipping time was good but I would not recommend buying anything from their Fanatics Brand. They rectified the issue...sort of by providing credit for the tee shirt, but won't be ordering from them again.

In the past I was satisfied with the service and products from Fanatics and I have ordered a number of products. However, my last order is beyond disappointing. Apparently Fanatics has changed their carrier from FedEx to Lasership. I assume in a cost saving move. I will never again order from this company. If you are familiar with the service and reliability of Lasership no other explanation is needed. Hopefully I'll get my order in the next 6 or 7 months.

Initially I thought I was ordering from NFL shop.com but when I got my email that said I purchased from Fanatics, I was worried, since most reviews were negative. But to be hones, my merchandise came in quickly and I am satisfied with the quality.

The exact dame thing happened to me as the previous review. I ordered a shirt that was supposed to be guaranteed delivery on Fathers Day. In addition i paid next day delivery ($24.95). I called twice, the second rep Laura was rude $#*! hell! She tried to tell me the shirt i selected was not part if the promotion when clearly it gad #1 Dad on the back and it stated it guaranteed to be delivered by fathers day. Now my gift to my dad will not be delivered until Tuesday... I will NEVER order from these people again. I will stick to my trusted go to site for all sports memorabilia and apparel. If i could they would get a negative zero rating

Ordered stuff in the past and always had issues. Put an order in for a Penguins shirt on Monday the 12th. (fathers day present) I did the 3 days ship. Just looked at the shipping confirmation and the shirt willn't be in until late next week. Called the customer service number and the lady was yelling at me. She was extremely rude. Please whatever you do stay away from this company. Then in small print they have (this product will ship within 3 days) which means it takes 3 FULL DAYS for them to process an order. Thanks Fanatics my father day is ruined.

So fanatics trys to reconcile this wrong doing by offering me 50% off a purchase. Tempting offer but 20 bucks for a terrible knock off new era hat that doesn't fit is still a bad deal. They reply again sorry you feel that way we put 20 dollars on your account. I didnt even respond due to the fact that its the same offer in a different way. Im biggest issue is the fact that they are selling knock offs in with real new eras and not taking responsibility or admitting to it. This type of fraud is something youd expect from a small sketchy site not a site of this caliber let alone a site that has its own customer service outreach program.

I ordered something on June 7,2017 using standard shipping (which is 3-10 business days). I assumed since it was going from FL to CT, it might get there a little sooner.

The tracking shows it sitting at their facility from June 7-12. It was finally picked up June 12. FedEx tracking shows expected delivery as June 17. SO, 5 days to process + 5 days to get up the eastern coastline = 10 days of unacceptable BS.

It's almost like they wait to ship to take the full amount of allowable time for your shipping option. I'll be sticking with Amazon and Jet from now on.

Stay away unless you don't mind shipping policies reminiscent of the late 1990s.

Also - after filling out their contact form asking about it - I got a canned robot response that had nothing to do with my clearly articulated issue.