From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 147th among Jersey sites.
Tried to get the UW sweatshirt in time for my niece to leave for college, and they said they couldn't ship out another sweatshirt as a replacement. I had to place a NEW order, return the old one, and then they would give me a refund. The customer service rep was argumentative and did not realize why this was a ridiculous solution to their mistake. If you are selling a commodity like sports sweatshirts, your customer service and prices should be better than this.
Item was sent Fedex and then turned over to USPS. Tracking shows that it got to my city and then left immediately to another city and then was returned to shipper. I checked with Fedex and the address was correct. Customer service was unable to do anything without a reorder. I'm not reordering. They lost a sale.
Hello Jim, thank you for your feedback! I am very sorry that the package was being returned to sender. Our number one concern is customer satisfaction. Our standard ground shipping is FedEx smartpost. Fedex will pick up the package from our warehouse to it destination and delivery it to the local postal hub for sorting. Once the package leaves our warehouse it is in the control of the carrier finalize the delivery. Our policy is that if they are unable to complete the delivery, the package is returned to sender. Since tracking was showing that it was being returned back to our warehouse, a supervisor refunded you the order. Once again, I apologize for any frustration this may have caused you. If there is anything I can do in the future for you, please email me at Customerfirst@fanatics.com. Sincerely, Julian
I ordered two Chicago Bulls shirts, with names of players put on them. One is fine, so far, but the other Ibhave worn three times and the images ironed on the front are already pealing off. I called and spoke to someone, who said I should only hand wash this item. Meanwhile, the tag says to machine wash cold and tumble dry low heat. She told me that they could do nothing for me, since "you did not wash the shirt properly". Also, while waiting for the delivery, I had a shirt sent to me that I did not order and would not order. I was told to ship it back at my expense. I've had it with fanatics and they just lost a customer for life. Item number I ordered was *******, Chicago Bulls T-Shirt.
Hello Jimmy, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered on Aug 1st sent out 5 days later with fed ex. Waited and waited no package. Per Fed Ex it was then sent to USPS. Again waited still no package after 18 days. Called again oh we are sorry your package was lost in transit. First of all shipping is slow and why do you use Fed Ex and USPS. Never again. Poorly run business.
Note: Customer Service rep was very nice.
Hello Kelly, thank you for your feedback! I am very sorry that the package was lost. Our number one concern is customer satisfaction. When you are ready to make your next purchase, you can email us the order number so the shipping can upgraded to expedited shipping. Please send your request to customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I was slightly irritated about the shipping of my jersey it didn't ship out in time and then I got another email that said it wasn't going to ship out until after September 6 but your customer service rep expedited the issue and said it might've been just a an automated system error that sent the email
Hello Denise, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
This co. Used to be on the ball! Since 2016, something happened
Poor company, management, customer service, no one knows anything
When you call customer. Service... ownership change? This sux now
I've been a customer since 2014
Hello Jeffrey, thank you for your feedback! I am very sorry that your opinion of the company has changed. Our number one concern is customer satisfaction. Upon review, you contacted us regarding not receiving your order confirmation email. A copy of the invoice was emailed to the address on file. The next contact was that you never received the shipping confirmation. Sometimes these emails may filter enter your spam or junk folders. An alternative is that all order invoices can also be located by logging into your account and under track order. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Although I had an issue with the quality of the jersey I received and the turn around time of receiving my refund, I did receive great customer service from Cindy on more than one occasion as I've been dealing with this matter for a little over a month. Cindy was very polite, helpful, and knowledgeable on both occasions. Although I was not happy with my item I was very pleased with your customer support from Cindy!
Hello Ariana, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
This is the third time that I have ordered from Fanatics and every time I order the shirts are way too small and nowhere near the size that I ordered. Also the material is very poor and not worth nearly the $30.00 that I paid for two separate shirts! I did have a pleasant experience with customer service and will be returning the merchandise. I just hope the return goes through successfully. I will not order from this site again due to the poor quality of the products.
Hello James, thank you for your feedback! I am very sorry that you are dissatisfied with your purchase. Our number one concern is customer satisfaction. The items in question were shipped to us by the manufacturer of those products. With each manufacturer sizes can vary in which the size charts may differ. I am glad that you did have a good experience speaking with one of our Fan Advocates. I am very disappointed that you will no longer shop with us. If I could offer you a discount code to use on your next purchase, please email me at customerfirst@fanatics.com for a code to use. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Terrible experience - just spent a large amount of money on new corn hole boards - got them yesterday (25% off) - today I got an email for 50% off for the same boards. Called and would not honor, not concerned about good customer service or taking care of loyal customers. Stay away
Hello John, thank you for your feedback! I am very sorry that you were unable to get the additional discount on the item that you purchased. Our number one concern is customer satisfaction. Our marketing team will periodically send emails out to customer regarding current promotions being offered by emails to our customer. Not all items are included in those promotion. However, our site does price match on reduction on the total merchandise totals and not on promotional codes after the sale has been made. When asked to provide our Chat Agent with a screenshot of the promotion the chat was disconnected. When you called in an Agent tried to explain that they were unable to price match on promotion but only on the sale price if it was reduced. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
First and Last time ordering from this bs website who takes 3 weeks to ship a hat! A fricken hat from Las Vegas to Hawaii
Fanatics Experience does! They suck to the utmost in this day and age, 3 weeks to ship a fricken hat
REALLY!?
Hello Deez, thank you for your feedback! I am very sorry that it is taking longer than expected for this package to be delivered. Our number one concern is customer satisfaction. The package was shipped out via FedEx Smartpost. It should've only took up to 3-7 business days for the package to be delivered. However, it is up to the shipping carrier once it leaves our warehouse when they'll be able to have the package delivered. I have refunded you back the original shipping fee charged on your order to the method of payment used to make this purchase. Please allow 2-7 business days to reflect on your financial statement. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
The person who took my order with Angela. Not only was she extremely competent in knowing the products but she was also able to help me with the figures I needed to place my order. She is a great employee!
Hello Nancy, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
Ordered an item 15 of july 2018. International shipping delivery expectation 4 - 10 business days. Placed a call after 10 days with information that my order will be delivered on 30 of july. Today is 6 of august and nothing.
No working email!
No chat working!
Only number in USA (calling from europe hold on line twice for 17 minutes
Hello Andrej, thank you for your feedback!. I am very sorry that the package hasn't been received as you expected. Our number one concern is customer satisfaction. Upon review, shipments to your country takes up to 7-21 business days be delivered not the 4-10 business days. You were fully refunded in error as it has yet to reached the full 21 business days to be delivered. At this time if the package is delivered, I ask that you contact me so that you can be recharged for the package as it is received. You can do so by emailing me at Customerfirst@fanatics.com. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Tiffany was extremely courteous and professional. She answered my questions and assisted me with my situation. She is a true asset to your organization and takes her job very seriously. I honestly do not receive this level of service very often and i needed to share my experience with management so she can get the recognition she deserves. Thanks!
Hello Matt, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
On two separate occasions I placed an order for an NHL t-shirt. Both times the confirmation e-mail said "ships in one day". After a week, I checked the order status on their website which showed it as "pending". After two weeks of checking on-line, I called their customer service number only to be told (by a recording) that the orders were cancelled. If I hadn't have called, I'm pretty sure they would never had let me know the orders were cancelled. Only saving grace is that they didn't charge my card. I will never again buy anything from Fanatics. Unfortunately they seem to have a lock on the NHL apparel market. Oh well - off to the team store to make my purchase in person.
Hello Katherine, thank you for your feedback! I am very sorry that your order keeps being cancelled. Our number one concern is customer satisfaction. Upon review, the order was unable to placed. For the issue to be resolved, you will need to contact our Fan Protection Specialist at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I ordered an autographed Kyle Larson die cast on February 4th. 2018. Then received an email that the item wouldn't be delivered until July 31st. Now I received an email that the item won't be sent out till October 1st. Or later. REALLY" 9 months or possibly even longer waiting on my purchase. That's ridiculous.
Hello John, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I purchased three golf balls and the website stated, "ships out in one business day". I ordered on a Sunday and I got the "shipped" notice on Monday evening. What I didn't know is it was sent from Nevada to a hub in Arizona where it sat for a day then sent to another hub in Texas and so on and so forth. Final destination was very northern tip of Illinois! Why it wasn't sent directly to a Chicago hub is beyond me! Needless to say the 3-7 BUSINESS days took the full 7 days and yes, I paid for shipping. Date ordered was 7/29/2018. Fed Ex tracking says it will arrive Tues., 8/7/2018 Fanatics will be deleeted from my contacts! There are many other businesses out there that can get your item to you in half the time. My golf balls arrived too late to include in a birthday gift. Arrived 9 days after order was placed... unneceptable!
Hello M. S., thank you for your feedback! I am very sorry that the item didn't arrive as you expected. Our number one concern is customer satisfaction. Upon review, the order was order on 7/29/2018. On our site, it is advised that it will take one business day to prepare for shipping. Monday was the first business day and packaged to ship. Because the package is being shipped FedEx Smartpost, it could take up to 3-7 business days to be delivered. The package was picked up by the end of business day Monday and started it destination Tuesday 7/31/2018. The package is scheduled to be delivered by 8/7/2018 which is only 6 business days. Our site does offer expedited shipping if the package was needed prior the estimated delivery date. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
LOUSY service as well as customer service. Ordered an item back in April that I never received and was never given a reason why after being on hold for 20 minutes. Went to place another order in July of the same year and the same thing happened. Worst customer service I have ever experienced. Stay away from this toxic site
Hello Mike, thank you for your feedback!. I am very sorry that your orders continue to be cancelled. Our number one concern is customer satisfaction. In attempt to resolve this issue, you were sent to our Fan Protection Specialist to clear your order. However, upon transferring the call it was disconnected. If you would like to resolve this issue, you can contact our Fan Protection Specialist at 1-855-222-2564 and International customers can reach us at +1-904-383-3632. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Tried to return 2 t shirts (wrong size) as they advertise 365 day return policy... and tried within around 30 days and got rejected as being past 15 day return policy. Will never use again
Hello Cal, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered a t-shirt and a long sleeve Cleveland Indians Chief Wahoo shirts. They were the poorest quality material you could imagine. The thread count was so thin you could literally see your hand through the material. These products are a cheap as a $6 shirt from Walmart yet they charge $30. They did allow free return shipping but still charged me $5.95 return fee, which I think is what the two shirts together were worth not the $60 plus they sell them for.
Hello Patrick, thank you for your feedback! I am very sorry that the shirt was not to your expectations. Our number one concern is customer satisfaction. The return shipping fee of $5.50 was waived. You can visit our Return Center to print a label to send the items back. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I called regarding a complicated issue with a lost shirt and a return of a defective shirt.
Customer service representative Lekeshia handled my issue professionally. She was very concerned about resolving my issue and made sure I was satisfied. I will continue to be a Fanatics customer knowing that they provide outstanding customer service.
Hello Brian, We are so happy to hear that you had a great experience with us. Thank you for taking the time to let us know! We look forward to the opportunity to serve you again soon. Sincerely, Julian
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Christine, thank you for your feedback! I am unsure of the complete issue. Could you please respond in private message or you can email us at Customerfirst@fanatics.com. Sincerely, Julian