FanaticsReviews 3,945

I ordered a shirt before reading reviews for the company. Upon ordering, I received an email telling me the item would be shipped within 24 hours. Three days later, it had still not shipped. I came to this website and saw the hundreds of negative reviews, so I immediately contacted customer services to get an update on my order. The representative did not know the status of the order, could not upgrade the shipping for the order, and could not cancel the order. I was transferred to a supervisor who said communication within the company can take 24 hours and could not tell me if my order would be canceled until 24 hours later. The lack of knowledge and oversight at this company is unlike any reputable company I have seen, and I advise any potential customer to avoid Fanatics at all costs.

I ordered a half zip pullover for my son who has ALS/Lou Gehrig's disease and has a trache and vent to breathe. I gave it to him for his birthday which was beyond the 30 day refund period. He was unable to wear it because of the placement of the tracheotomy. When I called to see if we might be able to exchange it for something that would fit they were rude & did not care whatsoever about my situation. They just kept repeating their 30 day policy. I asked to talk to a manager so she put me on hold for literally 2 sec and said the mgr could not help us because of the 30 day refund policy. All I wanted was a credit to buy something he could wear. I was shocked at their lack of compassion. Does not care about their customers in the least. It's difficult enough living with ALS... having to deal with people like this makes it so much worse.

Placed an order for 3 items with a 25% off code, payment was pending via paypal awaiting Fanatics to handle the order. 8 Days later, order was still awaiting via paypal for Fanatics to process my order - didnt even get an order ID before it was being processed.

Contacted customer service to see when they were going to deal with it and they put up a ticket and was promised a response when ticket was dealt with.

2 days later and still no response I contact them again for an update - they say Paypal cancelled the payment. So After 8 days of not processing my order, one of my items are out of stock, the 25% off deal is closed and all they can say is "we're sorry, dont know what happend"

Yeah that doesnt cut it. Wouldnt recommend Fanatics to anyone.

Two years ago I purchased a Toronto Maple Leafs backpack for school with my birthday money. Within two weeks of its arrival, the zippers snapped off. I decided to just try and go on with the broken zippers, until they eventually completely snapped off. I called fanatics and spoke to the rude customer service providers, who reluctantly sent me a new backpack a few months later. Within a month of the new backpack arriving, the zippers completely snapped off again. I just decided to duct tape the zippers back on again to spare myself the hassle of dealing with customer service again. That worked out ok for a while until I got into high school later that year. With having to use my backpack so much the duct tape wouldn't hold. When I tried to contact Fanatics again, they rudely told me to go away since it had been past their return deadline, even though by the time I had received the new one it had not been. Then I tried to send Fanatics emails which they outright ignored. Finally, I tried to live-chat someone who works at Fanatics, but by that time, they said it had been over the date even though I had tried to reach out to Fanatics before that. Fanatics ended the live chat by terminating the connection while I was still trying to type back, proving that they do not care about their customers. Now I have to go spend more money on a new backpack that I shouldn't have to. I will never deal with Fanatics again now that I know I can't trust the products quality and that I am not at all significant to the customer service employees. I have contacted fanatics privately like they said and then all they could do was issue me a 20% off coupon. Do they really think I will spend any more money there. When I tried to negotiate with the customer service representative, they said this issue has been resolved and then told me to go away. This just continues to show what a terrible company Fanatic is to deal with.

I bought a NBA jersey in the month of May and I only received the order TWO months later. Now it is already August and I have been trying to refund this order because the quality of the jersey and size was not to my liking. However, not only the staff was not helpful at all (they were computer generated replies and replies after a few days) but I am still stuck with this jersey! Please do help out and recommend me what should I do in order to refund my jersey back. My order is an International order of a Kyrie Irving jersey.

I'm almost glad that I didn't read the reviews before I placed several orders with Fanatics, but now that I've read them I'm definitely going to be a little bit more cautious with my orders.

To date I haven't had any problems with getting orders on time and the quality of the product. However, I noticed that through my search they tend to get a lot a lot of older merchandise. For example, they have the BC game shirts from the ND - Tide game from like 3 years ago and are charging a crazy price for it. So no, I wouldn't buy that when I can go to the ND 'off the rack' store and get it for a much lower price if I really wanted to have it as a collectors item. Just like I have looked at some of the college store sites and found merchandise much cheaper. So for me it's all about price checking. The shipping has been good though.

AS many have stated, i ordered, everything seemed great, and then their was a problem half way through the process. Why, post after post, does it seem as though fanatics takes the accountability and places it on another courier? You're an established company claiming to give me a service i pay for yet its been over a week and i live in the continental united states? Shipping is horrendous and if it continues i will never order from you again.

If I could give half a star, I would. I ordered a Georgia Bulldogs Golf Shirt to be shipped on August 16,2018, paid an additional $10.00 for expedited shipping to make certain the shirt would be here for my husbands 50th Birthday, to give with his gift of football tickets. It is now the 27th (his actual birthday) and I still have no shirt. I called and they are out of stock, even though the tracking number shows in Birmingham for delivery since August 18th. "They just fail to update their system, and unless you call we don't know there's a problem." When it gives a tracking number, shows that it is out for delivery, that usually implies that they have the product, and it was available, packaged and has been shipped. I will not use Fanatics again.

I ordered a customized Eagles for my daughter through NFLshop.com which uses Fanatics to make their NFL apparel. I followed the sizing chart provided by Fanatics to determine which to order. However, when I received the XL Women's Jersey, it was the size that would only fit a child. I was told it can not be returned because it was customized. After spending $150 on a shirt, I certainly anticipated it fitting. Very disappointed with both NFLshop and Fanatics!