From the business
Fanatics is the leading online retailer of officially licensed sports merchandise and provides the ultimate shopping experience to sports fans.
Fanatics Reviews Summary
Fanatics has a rating of 1.7 stars from 3,945 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Fanatics most frequently mention customer service, day shipping and business days. Fanatics ranks 148th among Jersey sites.
THERE SO MANY DIFFERENT RUDE CUSTOMERS AT FANATICS I HAVE DEALT WITH... They seem to not care about there customers, they have LIED to me and many of my friends. They Make false promises and NEVER DELIVER. They say that the item will ship and doesnt for a month or two later. When i was try to ship my package to a Mail box drop location since i live in Vancouver BC i was told i couldnt ship to this shipping address and they wouldnt allow me to do it, then i have had MULTIPLE FRIENDS who indicated that there accounts were "HACKED" and multiple orders were being sent to multiple people... URGH Fanatics needs to be taken down
Placed an order for Father's Day in plenty enough time to receive in time. The perfect gift for Father's Day, they say. My order is just now shipping. Ridiculous! Will never use Fanatics again. Customer service was crap as well. Not helpful at all.
Hello Beverly, we are terribly sorry for the inconvenience this has caused you. We would like to discuss this with you further and see what we can do to help. Please reach out to us here via private message and we can discuss your order further. Sincerely, Cayla
Ordered online June 5th, stated on their website I could order that day and delivery would be to me by June 17th with standard shipping. Perfect for fathers day right? Wrong. I received my 1st email stating it was shipped on Saturday June 8th, delivery for the following Saturday via FedEx Ground, since they pick up & deliver Saturdays. I track my shipment yesterday only to find no updated shipping details and the package left Monday June 10th, now tracking shows delivery is set for Wednesday June 19th. I work for a shipping company and from FL to NV is a 5 business day travel, regardless it still won't make it by Sunday. I call to voice my concern, only to be met with a nasty attitude from the young girl. Asked to speak with a supervisor, again voicing my concerns only to be met with "OK". No apologies, no sorry for inconvenience. This was a gift bought for my 10 year old son to give to his dad for fathers day. Had I known it would take so long to get here I would of paid for expedited shipping. I will not be ordering from them again (not that the staff I spoke with gives a crap) and will recommend others to look elsewhere. Customer service is most certainly dead these days.
Hello Sarah, thank you for your feedback! I am very sorry that the item is not going to arrive in time. Our number one concern is customer satisfaction. Upon review, the package was order on 6/5/2019. But the item was a made on demand item. It takes up 3 business days to make after the order has been order. On our site this is mention in the description page of the item. FedEx doesn't pick up from our facility until the next following business day which would've been 6/10/2019. Due to the method of shipment chosen, it was shipped with the 3 to 7 business days ground shipping from FedEx Smartpost. The seventh business day would've been 6/19/2019. Our site offers other shipping methods to have the package arrive at an earlier date. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I've ordered merchandise a few times from your website, and your sizing is inconsistent. I'm typically a small, and I ordered a medium sweater because of my last ordering experience and it was too small. Too return a size I have to pay for shipping on my end, and am not refunded the original shipping costs either making it very expensive to order clothing from your website, especially when it doesn't fit. It cost me $30 to end up with nothing because I can't figure out what size I am in your clothes. I would order more often if I knew I could exchange sizes without paying crazy shipping costs. You customer service agents have been very helpfu, but I am very nervous to order from your site again.
Hello Emily, thank you for your feedback! I am very sorry about your return experience. Our number one concern is customer satisfaction. Upon review, it shows that the items were fully refunded back to the method of payment used to make this purchase. I will make sure to share your concerns regarding return procedure in the future. Once again, I apologize for any frustration this may have caused you. Sincerely, Julain
Cannot return order
Cannot return order - Website says order number doesn't exist, customer service robot says to go back to website, and I cannot get in contact with human customer service.
I now have to refute this charge through my credit card company instead.
I will never use Fanatics again.
Order Date: 05/31/2019 20:50:29
Order #: 365-1049-6302
Hello Anthony, thank you for your feedback! I am very sorry that you were having difficulties locating your order. Our records indicate that you were able reach one of our Advocates and had a return label emailed to you. If this is not the case, please private message or email at Customerfirst@fanatics.com for further assistance. Sincerely, Julian
Bought a sweatshirt for my granddaughter. It was so small that I returned it. Company said they gave it to charity and kept my money because my order was over a year old. Scuse me? I had ordered the product 5 weeks before. Customer Service was a joke and I told them I would be writing bad review wherever I could. What a ripoff of a company to do business with.
DON'T DO BUSINESS WITH FANATICS!
Hello Jill, thank you for our feedback! I am very sorry about the return of the item. Our number one concern is customer satisfaction. I have refunded you back the hoodie to the method of payment used to make this purchase. Please allow two to seven business days to reflect on your financial statement. Our warehouse will donate items that are considered to be customized to charity. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
I bought a pair of chicago bears running shoes, and after 1 wash the lace snapped. Contacted customer service. They told me i would have to return the shoes altogether. I live in CANADA and this pair of shoes is all I have.so sending the chicago bears laces was too difficult for them. Also bought numerous 2xl jerseys and they dont fit properly. Tight in the armpits when extending arms in any position and they also krinkle in the chest area making them very uncomfortable to wear. After spending thousands of dollars youd think they would have just shipped me the $2 laces, they dont believe in taking care of their customers
Hello Glen, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
So, I ordered a shirt for my husband and (counting shipping) it came to $45. The shirt was fine but a bit too big for him. I go to return it and they charge me an almost $10 return fee! I think it's beyond ridiculous that for a $45 purchase I will only be getting $29 back. This is so sneaky. Im done with Fanatics!
Hi Desiree, thank you for reaching out about your issue. We have sent you an email advising of the next step. We hope this helps! Sincerely, Chastity
Bought 6 items (including 3 shirts size XL). 2 of them fit, one didn't. Went to return the $30 shirt and found out "easy/365 returns" and "100% satisfaction guarantee" actually means $9.99 to ship back. Absolutely absurd. I even tried chatting with customer service first to avoid having to post a negative review but there was nothing they could do. Just lost a customer for life and will be sure to spread the word about my experience... hope the $9.99 was worth it...
We'd like to help you with this John. Please send us a private message with your order information and we'd be happy to look into for you. Thanks, Chastity
I recently ordered several hundred dollars worth of items from Fanatics. One of the items was of very poor quality and I received authorization to return it. Got an email from the company confirming that they received the return and would issue a refund promptly. More than a month later, nothing. Repeated attempts to contact their customer service department have been ignored. NEVER will do business with Fanatics again.
Hello Mark, we apologize for the experience you have had and would like to assist. Unfortunately, the order number provided does not look like one of ours. Please send us a message with your order number or email address used to place the order and we'd be happy to research your purchase with us. Thank you, Chastity
Order his and hers t-shirts for a up coming baseball game. After to 9 days to reach my FedEx location after 12 days of waiting package was returned, due to my unit # was on the address line and they could not find the address... not even a phone call to verify. I had to call them and the customer service could had cared even less. Very rude and did not attempt to help the issue out. I will never order from them
Hi Fernando, we sincerely apologize the items were not delivered when needed. Upon review of your order, we see the request of the cancellation on the replacement and can confirm that has been processed. We have emailed a discount code that can be used towards a future purchase if you choose to place an order. We hope this helps. Thank you, Chastity
Rosie in Jacksonville needs a raise. She made sure I was able to apply a discount and had very friendly customer service.
Thanks for the feedback, Krystal!
Ordered pricey hats as a gift for my kid and all went well until the tracking showed invalid address/UnDeliverable return to sender/origin. Tried contacting fanatics they double triple checked my address which is very much valid and have never had a delivery issue in the last five years I have been living in the complex. I was advised to contact the shipper "Landmark" absolutely horrendous. There is no one to answer the phone so I left a message, two messages and also wrote them an email... a week later still no response no communication whatsoever. I could go pickup at their hub, arrange pickup or even provide a different address but off course that can only be done if there is some type of communication. All I can think now I hope my refund comes as fast as they took the money off my card.
Hello Oliver, thank you for your feedback! I am very sorry that the package was undelivered. Our number one concern is customer satisfaction. Unfortunately, when an order is being returned to sender it can take up to 10 business days to be refunded. Once the items are shipped, it is up to our shipping partner to make those deliveries. Once the return has been received, you will receive a refund confirmation email. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Don't ship when they say, never on time bad customer service. Who they ship with is crap landmark is some and tracking is $#*!
Hello Gerald, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian
I ordered a house sign as a gift, but it came too late and damaged. When I went on the website to find out how to return it, I found that they would charge $9.99 for the return shipping label. This left me with a refund of about $8. I went to their customer service area and the "live chat" was not available. I do not have time to sit on the phone about this, but am very unhappy. Why did I ever order from them? Also got a collapsible clothes hamper which came separately in a huge box. The item was in a dirty plastic bag.:-( My graduation gifts were a bust!
Hello Elaine, thank you for your feedback! I am very sorry that the item arrived damaged. Our number one concern is customer satisfaction. I have waived the return shipping fee. It is our policy that if an item is damaged, that the fee should be waived. You can go to our return center and print out a return label. The label can be attached to the packaged and returned to any local Post Office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Tried to have my orders shipped to my summer mailing address in Blaine Wa., to a retail Mailbox Store. Never had a problem in the past with any company: Maui Jim's, clothesline, etc. This location has been my summer billing address for 17 years.
This time Fanatics and the Basketball Store, both owned and operated by Fanatics refused to ship my orders of Penn St. Wearables to this address. Said they had a security concern. The actual billing was processed, approved and then reversed.
Spoke to numerous people at Fnatics and they said they couldn't reverse the decision not to ship. Have complained to Penn St. Athletic Dept., will see what happens.
Hello Michael, thank you for your feedback! I am very sorry that the decision was made not to ship to that location in the near future. Even though you have been shipping to the same location for years, there may have been previous missing packages going to that same location. Therefore, they will not ship to that location. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
DON'T Buy from this dishonest company. This company advertised that 2019 Women's World Cup jersey would GUARANTEE to ship no later than May 31st and literally one day before its due to ship on May 30th they send an email stating it won't ship until June 14th. Are you kidding me. This company is intentionally trying to scam its customers and then they offered nothing except to cancel the order after obviously trying to screw customers.
Hello Rich, thank you for your feedback! I am very sorry about the delay in shipping the item to you. Our number one concern is customer satisfaction. If I can please have you private message me or email at Customerfirst@fanatics.com, I will be more than happy to further assist you. Sincerely, Julian
Horrible customer service can't return to store and they charge you to send items back for any reason
Hello Case, thank you for your feedback! I am very sorry about the return policy. Our number one concern is customer satisfaction. I have waived the return fee. Please print out the return return label and attach it to the package. The package can be returned at any local post office. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian
Kelly got right to the heart of the matter. Polite & sincere. Corrected issue quickly.
Gives me the mo jo to return to pga site and order more products.
Kelly's exceptional attitude produces more revenue!
Thank you for having represent your organization.
Greg Mahon
That's fantastic to hear Greg! Thank you for the feedback!
After their comment here. I emailed them twice. Haven't received any mails back.
In case Fanatics is monitoring this? My email is:*******@comcast.net
My Order# 365-1013-4684
Ok, Fanatics this is my 3rd. Attempt to provide what you requested.
$25 Bucks to return a jersey in a bag. Printed my return. Ask before you print. Bendover people. THEIVES! Take your deals and shove them
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robert, thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your email address and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Cayla