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College Basketball Store, owned by Fanatics is another terrible customer service experience. Try talking to someone who has some decision making power, no way. Tried placing an order to be delivered to my summer address, no way, they had some problems delivering to this address. Even though for the last 14 years I've had no problem, Maui Jim's, Amazon, etc. delivered with no problem
Tried to have my orders shipped to my summer mailing address in Blaine Wa., to a retail Mailbox Store. Never had a problem in the past with any company: Maui Jim's, clothesline, etc. This location has been my summer billing address for 17 years.
This time Fanatics and the Basketball Store, both owned and operated by Fanatics refused to ship my orders of Penn St. Wearables to this address. Said they had a security concern. The actual billing was processed, approved and then reversed.
Spoke to numerous people at Fnatics and they said they couldn't reverse the decision not to ship. Have complained to Penn St. Athletic Dept., will see what happens.
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I called to cancel this order within 24 hours of purchasing, but was informed the order could not...
They advertise 365 day easy returns. I have had problems for a month with this company. I just...
Hello Michael, thank you for your feedback! I am very sorry that the decision was made not to ship to that location in the near future. Even though you have been shipping to the same location for years, there may have been previous missing packages going to that same location. Therefore, they will not ship to that location. Once again, I apologize for any frustration this may have caused you. Sincerely, Julian