Fanatics

The order arrived, but setting up guest vs individual accounts, tracking shipments, getting invoices, trying to navigate fan cash is a nightmare, clearly dont care much about customer service once they have your cash.

Ordered two packages on 11/30. Neither arrived via fedex. Called to request a replacement and they could only process one because the second items was still in delivery exception status. They then charged me $8 for expedited shipping. No mention of this by customer service representative when offering to reship. Even with "expedited shipping" will not arrive until after Christmas.

Had to call back a second day to get charge reversed and arrange for the second item to reship. Call center staff were friendly but call quality poor (offshore call center). Confusing phone tree and not helpful

Ordered a FI polo which arrived ok but was of very poor quality and soiled instead of looking white it looked grey like it had been stored somewhere dusty. Returned it after paying a fee and recd a no reply email saying item received and that I should receive refund in 10 days … 2 months later and still waiting. No customer services contact details available and my Credit card company now dealing with it!
This company should be blacklisted going by my experience and other reviews on this website
Tk

Order shirts on sun. Chose 3 day shipping, product will not arrive till monday 8 days later. They us FedEx which isn't the best in delivering in my experience. My order is sitting at FedEx distribution center 15 min from me, will be there for 2 days waiting for postal to pickup for delivery. This is third time we ordered and always had a problem. But it seems fanatics is contract to handle sports gear for NFL. Will return order soon as it arrives, then I get to start that headache.

I ordered two things over a week ago, both of which on the website said that they should've been shipped the next day. Online it still says that my order is "new" and I'm not even sure if they have charged my card yet. Either way, it was supposed to get here within 3-7 business days and it has been longer than that. Like what almost everyone else who has reviewed them has said, what they say about their shipping times is completely false. I tried to email and only got an automated response that was no help at all.

I've ordered more than $1,000 worth of Atlanta Braves merchandise from them this season. While 1/4 of the items I ordered were mis-sized and needed to be returned for a different size - which is frustrating - their customer service department has been super professional and helpful each time. They've emailed me return labels to avoid shipping fees on items that were too large or too small for the size. So, while I have had some questions about the quality of a couple items (usually in terms of size not matching the tag), I've been very impressed with their willingness to take care of the customer and get us the corrected sizes, or (in one case) they took my complaint about a shirt's quality and said they'd had other complaints and would soon stop ordering from that supplier, so feedback does work :)

Placed an order on November 30,2022. The invoice said 3 to 7 business days. It's now December 20. Tried live chat - live chat says I can expect the delivery on December 19. Good programming job there. Tried to speak to a human. No humans. Tried calling corporate headquarters. They don't accept calls. Called another 800 number, the chat there put me through to a human. Unfortunately, she knew only what I did that this organization is totally screwed up. But she apologized 30 times in 5 minutes and I still have no idea where my order is. All we know is that it hasn't shipped yet. No updates. Just crickets. Will play this game one more day and then cancel the order.

Charges to your card are performed immediately, even for items that wait a week or two to ship. You pay for shipping but may not get it the service levels communicated, as each item has a service quality--pay attention to that. You can't actually receive a tracking number in the order online (despite all the links that say track your order), You only get tracking in e-mail, so DEFINITELY don't delete that. You also cannot cancel without resorting to text chat. There's no customer service phone number, which is preferred to me when there's a problem. Given the high cost of these products, you'd expect them to "up their game".

For the products that did ship and arrive on time, it was fine, but I expect web sites to have more capabilities for the customer to track and serve themselves. This feels a lot like web e-commerce 1.0. Given the above technology and process problems alone, I'd suggest alternative sites.

My grandson did his wish list for Christmas what he wanted was very easy to find the stuff that he had and you get your stuff within 2 days, What's nice as well every order you earn points to use it on another order. Thank you very much a satisfied Nana

Wish I had read some reviews before ordering a Final Four t-shirt. Wanted it for an alum as a surprise gift to wear for the game Saturday. Ordered on Thurs. And paid for next day by noon shipping. No shipping email as of 10:00 am PDT so I did an online chat and was told they had a pre-set ship date of today, the day before the event. I could have paid $5 more for Saturday delivery and agent told me they don't deliver on Saturdays. Seems a bit slimy. Use caution with this site. Read the review of the Atlanta Braves fan that wanted a jersey for opening day. Feel for ya' Justin. How can they continue to respond with "customer satisfaction is our number one concern" and have less than 2 stars from over 1150 reviews?