Fanatics

I ordered a custom dodgers jersey for my boyfriend with his last name on the back with his birthday number and I honestly loved it. It came two days before the delivery date and it looked better than expected. 10/10 recommend I'll for sure order from them again.

I've ordered from Fanatics several Times in the past couple years. Most of the time my order has gotten here in a timely manner. Last time I ordered something it took well over four weeks. I just received two 76er's shirts and decided to send them back. Their charging me $9.99 per shirt just to return them! Not to mention they overcharge on shipping even when they're shipping in the same city of Jacksonville Florida I will not be doing business with this company anymore. I'll wait till I'm up in Philly for all my future purchases!

Fanatics sells on Walmart.com, but originally refused to follow Walmart's return policy. After getting Walmart.com involved, they then offered a return at 50% value. Borderline false advertisement, and horrible business service. Buyers are better off spending their money elsewhere.

Per Tracking, a gift card was sent out on 12/3.12/14 still not here. E-mail requests for customer service with only an automated response received. E-mailed multiple times w/ no response. Struggled to find a phone number anywhere on the site but finally found one- for group sales where you get a voice mail that they will call back in 24 hrs. Finally found CHAT help. Lengthy pauses during our conversation- probably working with multiple customers at the same time. Then lost the ability to enter any text into the CHAT box so they really make it impossible to communicate with them which is why I will never do business with them again. IF you have a problem, you can't connect with anyone. Finally, said they would refund instead of sending me a new one but said I could order another. Guess what? I definitely won't! Don't want to go through that nightmare again. My money will go elsewhere

Well for the second year in a row, my child is getting a computer print out of the picture of his Christmas presents. We placed our order super early on 11/29 this year, it is now 12/23 and nothing. Two other items we ordered arrived days ago but the remainder, shipped separately for no logical reason, is still out there "in transit". It's been in transit since 12/11. They also do not send confirmation emails or updates which is absolutely ridiculous. Worst customer service. Do NOT order from Fanatics if you ever want to get your items in a timely manner. They charged my credit card quickly enough though!

Reviews are true. Still waiting on my shipment promised by 12/24 never arrived. Customer service is NON-Existing. Waited on hold for 42 minutes and they could not find any record of my $186.00 order but it was taken from by bank account.
John Ogden

Terrible customer service. They try to fight you over the phone. Ordered a gift on November 25th. Automated system finally updated last week and said order would arrive Dec 21st. Order is still in the UK. It NEVER shipped after almost a month.

I had a miserable experience once before with an order that pushed out 20 days then 30 days. Thought I'd give them one more shot but the same old story. I think the most infuriating part with these clowns is if you have a complaint, instead of a meaningful refund (which is basic service recovery) they issue a garbage $10 credit for "future purchases"... I can guarantee there will be no future purchases. Save yourself the trouble and order direct.

I ordered a product that was suppose to ship within one business day. Now a week has gone by and still waiting. ( it's in stock.) Doesn't matter which site of theirs you order from the outcome is the same. I see a huge legal lawsuit battle in this company's future. I suggest not buying from Fanatics, which includes all websites such as Nflshop, Mlbshop, Nhlshop, etc... till they get their act together and treat customers as a priority, respectfully and promptly. I've read lots of reviews for each site they own, none of them are good. Hope they improve soon. Btw... where's my order?

She has to keep apologizing for the horrible quality. Yeah we all want MLB shirt from Vietnam. Unreal. This is the worst crap known to mankind. I bought 4 shirts that I would never wear in public. They are ruining the ability to support your team. And Chastity - don't apologize. You won't ever get my money again.

Customer service reached out to me and indicated it will arrive today or tomorrows.
I will update my review afterwards. In the mean time I am sticking with below evaluation

Clueless customer service
Sunk $150, Never ever received my order. Already past due date.
Scam and Shameful company. I hope BBB shut them down ASAP
Go somewhere else... save your money

Bought 6 items (including 3 shirts size XL). 2 of them fit, one didn't. Went to return the $30 shirt and found out "easy/365 returns" and "100% satisfaction guarantee" actually means $9.99 to ship back. Absolutely absurd. I even tried chatting with customer service first to avoid having to post a negative review but there was nothing they could do. Just lost a customer for life and will be sure to spread the word about my experience... hope the $9.99 was worth it...

Bought several items from here, via my veterans id.me account. First off, ordered ten days ago, and only half of my stuff has arrived. The shirts that did arrive are way to big, and want to return, but they charge me 9.99 to exchange for a smaller size?! Insane! I live in Philly, near the stadiums. Ill just go there and purchase from now on. Im done, with this online retailer, will utilize other that do exchanges should I do this again..

As most of you writing these reviews, I am truly a disappointed fan/customer in the level of quality of the items that I received today. The logos, names are already fading and I JUST GOT IT TODAY! (I wish I could attach pictures to show you). I cannot even describe what I received; the quality is downright horrible and i do not even know how they let this out the warehouse. To make matters worse, I phoned their customer service (2 hour wait, nice that they had the call back feature - Only positive so far). I was contacted back, the lady was helpful, asked for my name and then the call disconnected... she did not even bother to call back... LOL. I had to go and call their customer service line again (now a 3 hour wait.)... :\ So thats where I am at... will write another review to let you guys know what happened... but I am literally at a loss of words. BTW Shipping was about 4 weeks late. :)

If you expect your order in under 2-3 weeks do not order from this website! Their free shipping is horrible does not ship in the amount of time given, it says six days but when I spoke with them they said theres fine print with a 24 hour processing time. I have a game this weekend and am extremely disappointed. Would not recommend. Had to cancel my order and even that was complicated. Wish I would've read these reviews before ordering.

Said ordered delivered but the delivery was made at a store. Went to cancel it because I have another order pending and didn't want the same issue. Now I have to wait three days to get my money back or anything. Absolutely no help from anyone associated with this trash company.

Sal