Fanatics

Not True! I ordered a $100 jersey (size L) early January for a friend who is a seasonal resident of Arizona. He bought it for his grandson. When grandson arrived in July, we found it was too large. We cannot return it. There is no phone number for customer service. They didn't recognize the order. They didn't admit they even sent the jersey even though the original packing and order are here. My friend ordered another one (size S) and that arrived within a week. We will see if that fits next week when they return from a vacation. I was not ever able to reach a person and the website has no record of our order. Total invoice $107.49. I'm sorry I have to give them one star.

I ordered a sweatshirt on 12/11/22. Received an email that my order was shipped on 12/14/22. In that email was a UPS tracking number. As of today, 1/2/23 I have still not received my package and when I track my shipment the UPS website still says "label created" and "The delivery date will be provided as soon as possible." I have tried to online chat with fanatics but always receive a message that there is currently no one available to chat. Very, very disappointed in this entire order and company. Will know to not purchase from here again.

I'm not much on doing surveys or reviews but this is a must. I ordered an NFL Blanket from Fanatics as a gift. I didn't realize that the address I used was obsolete. The package was delivered on time but to the wrong address completely my fault. I contacted customer service for help not expecting much. To my surprise in a matter of minutes they had arranged to replace the item and also refunded my shipping fee from the previous order. Who does that in today's world. Thank you Fanatics I'm your customer for life.

Very disappointed with this website... I ordered my mom a Rutgers T-Shirt as a Christmas gift. I instead received a Kyle Busch T-shirt... The chat was always down (which was the way they recommended initiating returns for incorrect items), which was very frustrating. I called the customer service number and kept hitting 0 until I got to a representative. After explaining the situation, I was told that the shirt I actually ordered was out of stock so they could only refund my money. Now I have to scramble around for another Christmas gift due to their incompetence.

Originally, before I placed my order, I was told the 2 custom jerseys would be shipped within 10 days. After I placed the order, immediately they changed the shipping time frame to 6-8 weeks. Very much a bait and switch, since they don't allow you to cancel custom orders. Now we won't have our custom jerseys for my wife's first game. I do NOT recommend this site.

I've bought many Nike shirts in my life and have come to know the expected quality, but these seemed like they were fake. I sent everything back I ordered. There is just no way I'm paying full price for this stuff. Secondly, the pictures of the shirts in no way match what I got. They make them look like they are athletic fit, tailored, whatever and when I got them they are all wide-bottomed... like it gets bigger towards the bottom - the exact opposite of what the picture shows.

I placed an order on Sept 27 th.
It is now Oct. 6 th. Tracking has not changed in a week. Near impossible to contact anyone in the company. When I log on to check status, no order is showing! The money was taken out of my account, and I have emails with order number and tracking number. Thier online chat is a joke! Very disappointed. Glad I paid with pay pal. Will likely start a claim soon for a refund.

I ordered an NFL shirt back in May 2022. After numerous shipping delays I cancelled my order since it's now August and the most recent ship date was the end of September. I found the exact same shirt on another reputable sports merchandise website for the same price and ordered it. It was shipped the same day I ordered! I had a similar experience with Fanatics when trying to order Super Bowl merchandise. At least I only wasted a couple of weeks waiting for merchandise that was never going to come. I will never attempt to do business with this "company" again.

I ordered a shirt on 11-21-23 I received a confirmation email shortly after.I have been trying for months to get the product or a refund. After months of going back and forth with them they said it's been over 30 days and they can't replace my order or give me a refund.When I order the the shirt the tracking said it was Saud but the status never change.Fanatics is a scam don't trust them.I will report them to the better business bureau

I paid extra for fast shipping as this product was a Christmas present for a family member. My bank told me they are a fraudulent company. Do not order from this place! You will also never be able to get a response from these people.

Ordered two jerseys. One has defective stitching on the big number on the back. Contacted customer service and they offer to let me keep the damaged one and will send me a replacement only if I agree to pay another $25 in shipping! NEVER doing business with Fanatics again and warning everyone I can every chance I get.

I ordered several items costing well over $100 for Christmas presents. One of the items did not fit so I returned it. I expected a full refund but was informed that I received a $2 refund instead. This is BS! I will NEVER use this site again. Buyer beware if you need to return something to this company.

No way of returning anything if you don't have an order number…. Can't speak with a live representative… connects you to a computer… spent hours with no results! I have ordered many times from Fanatics… but this is the last time!

This site is a scam. Please don't order from Fanatics. I placed an order several weeks ago and never received the merchandise, unable to send emails, no customer service number to reach someone. Invalid order number was given, order not found.

We ordered a custom Raptors jersey as a gift for a friend, about 6 weeks in advance of his birthday. When it arrived, the letters were peeling off the jersey straight out of the package. We initiated a return, and they promised to send a replacement. When the new package arrived, it was clearly someone else's order - a Blue Jays jerseys with a different name. So we initiated a return again, and asked for the right order to be sent. Instead, Fanatics sent a 30% off coupon for our next purchase, and refunded a portion of our money. Only after complaining to customer service were we given the full refund. In the end they made no attempt to fulfill our order. I've never had such a frustrating online purchasing experience in my life. Their final attempt to appease was another discount coupon code. As if! And by the way, the birthday is long past. Extremely disappointing. Don't bother!

I ordered a limited medium eagles legend jersey and received a random xxl team shirt. Extremely frustrated, the jersey I ordered isn't even listed anymore. Was very excited to buy my first jersey in 15 years, only to be extremely let down. Hopefully they can reach out and make this right, because when my girlfriend called(she ordered it on her account) they told her the jersey was sold out(didn't say so on the site) even though when I ordered there was nothing to show that any sizes were sold out. I'm beyond frustrated

I ordered a t-shirt on Dec 6th for Christmas they said 5 to 7 days
Here it is the 17th and now there saying Jan 16. And they cant give me my money back into I get it and return it. Because it was processed but not shipped

Wish I would have read reviews prior to ordering! I wanted an item for a Christmas gift, order in October since stock/products were going to be difficult to acquire this season. Read the company return policy stating returns accepted 365 days after order date! I did receive the item in a timely manner and product appeared to be nice quality. Gave the gift at Christmas, didn't fit. Initiated return online. Received a message that it was not eligible as returned window closed. Upon further investigation into return policy, manufacturer direct shipments have a 30 day return. Who knew? How do you order a gift, give the gift and return a gift in 30 days? I called customer service and was told exceptions are generally made at Christmas and watch my email for a return label. I received a form letter from Customer Service, Sorry... over 30 days... no returns accepted. This was not a $10 t-shirt! Buyer Beware if you are ordering a gift!

Ordered a shirt on 1/2/20, received shipment notification on 1/3/20 and tracking number. It is now 1/15/20 and my package is still sitting at Fanatics. The tracking shows only a label was created, then hasn't moved since. They were quick to charge my card though. They offered no explanation, nor a remedy to the issue. Do not buy from Fanatics.