FamilyTime

This company is terrible. I did not know that the app automatically renewed and they charged my credit card. I have been trying to get a refund since April 22nd of 2018. They charged my card on April 12,2018. I have sent several emails to them and have only gotten the same response that they forwarded my info to the billing dept and I will receive a refund in 3 to 4 days. There is no way to cancel the app even though they say you can cancel at anytime. I have reported them to the BBB. I see on their website they say they are headquartered in Tokyo Metropolis but there is no address listed. This app and company needs to be shut down. I logged into my account tonight and they have not cancelled the app and it still shows it is active! I really want my $35 back but I am starting to not care now. I just want this app cancelled! I think I need to tell my credit union to block them and not let them charge my card. This app does not work how it is supposed to. DO NOT USE IT! I had to rate it with a star but if it was my way, they would get a big fat zero!

My duaghter iPhone is LOCKED 24/7. Tried to setup everything, also with help of their support.
App simply doesn't work. They say its iOS default behaviour.
And don't refund.
DONT PUT YOUR MONEY HERE!

By the description, looked like a great app. But in a course of a few days I experienced so many annoying issues. For example, geolocation didn't work as it should. My location always showed me located in a different city. Although my kids were in the same location, they were always shown very far away from each other. I was instructed to uninstall the kids app from the Google Play store and reinstall it from thier site.
I subscribed to them due to a 40% fourth of July discount.
After a few days of struggling with the app, I contacted thier support team and asked if they have a 30 day money guerentee policy. The reply was yes, and that I should send a request to thier billing team.
After not hear back from them for several days, I reached out to them again. They attempted to avoid the issue, by asking what the issue is and that they can help. They said that I can cancel if I wish.
I replied that I wish to cancel and receive a refund.
I just received a response, that because I used the 40% discounts, I am not entitled to a refund!

This app and company that runs FamilyTime is a scam and a bunch of crooks. I signed up and paid for the Premium Service back in early December and the only thing that works is I can see my childs contacts and that is it. On there website it shows all the features you will get with the Premium Service and none of them work between my phone and my childs phone.
I began contacting FamilyTime customer service 1 day after my "Premium Service" started (by the way, don't even try calling them, you will NEVER get an answer) and they gave me multiple things to try over the numerous emails I have sent and nothing works at all.
I finally got fed up with the service and the time I have wasted with numerous emails and attempts to get the phones to work, and I asked for a refund and to have my service cancelled. I was told my request would be forward to the "BILLING DEPARTMENT" which I'm pretty sure doesn't exist. After a week went by I contacted them again as I got no response and this time they were flat out rude and said "Since your to ignorant to understand our directions and we told you certain features don't work with the Premium Service (?) we are unable to give you a refund. We are taking this issue to our credit card company to dispute the charges.
AVOID THIS COMPANY AND APP LIKE THE PLAGUE!

The featues dont seem to work as advertised. It's very cluncky. Bad user interface. I have decided to use another app