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lawrence g.

  • 1 Review
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Experience: Baby & Kids, Business

Member since July 2019

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1 Review by lawrence

7/21/19
By the description, looked like a great app. But in a course of a few days I experienced so many annoying issues. For example, geolocation didn't work as it should. My location always showed me located in a different city. Although my kids were in the same location, they were always shown very far away from each other. I was instructed to uninstall the kids app from the Google Play store and reinstall it from thier site.
I subscribed to them due to a 40% fourth of July discount.
After a few days of struggling with the app, I contacted thier support team and asked if they have a 30 day money guerentee policy. The reply was yes, and that I should send a request to thier billing team.
After not hear back from them for several days, I reached out to them again. They attempted to avoid the issue, by asking what the issue is and that they can help. They said that I can cancel if I wish.
I replied that I wish to cancel and receive a refund.
I just received a response, that because I used the 40% discounts, I am not entitled to a refund!

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