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Mark S.

  • 1 Review
  • 5 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids, Business

Member since January 2017

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1 Review by Mark

This app and company that runs FamilyTime is a scam and a bunch of crooks. I signed up and paid for the Premium Service back in early December and the only thing that works is I can see my childs contacts and that is it. On there website it shows all the features you will get with the Premium Service and none of them work between my phone and my childs phone.
I began contacting FamilyTime customer service 1 day after my "Premium Service" started (by the way, don't even try calling them, you will NEVER get an answer) and they gave me multiple things to try over the numerous emails I have sent and nothing works at all.
I finally got fed up with the service and the time I have wasted with numerous emails and attempts to get the phones to work, and I asked for a refund and to have my service cancelled. I was told my request would be forward to the "BILLING DEPARTMENT" which I'm pretty sure doesn't exist. After a week went by I contacted them again as I got no response and this time they were flat out rude and said "Since your to ignorant to understand our directions and we told you certain features don't work with the Premium Service (???????) we are unable to give you a refund. We are taking this issue to our credit card company to dispute the charges.

Mark Has Earned 5 Votes

Mark S.'s review of FamilyTime earned 5 Very Helpful votes

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