FactoryOutletStore.com

Had to make sure this was a real site. Weary about online purchases from websites that I haven't purchased from before. My shopping experience was nice and easy, just waiting for my delivery. After my order processed, I got an online coupon with a number to call for a $25 Visa gift card, we'll see... but overall it was nice! I'll wait for a recommendation after I receive my product.

My Samsung Battery arrived in 5 days of my order.
I received the wrong battery. I sent an e-mail and received a reply in 4 hours.
Hello XXXX,,
Thank you for shopping with us. We are sorry that you are having troubles. Unfortunately, this issue requires for you to contact a live representative that will be able to assist you better. Please contact us at your earliest convenience and we will try our best to resolve this issue
I called Customer Service, Very polite. They will be sending out the correct battery today.

Talked to their representative moments ago and assuming everything takes place as stated, I can not fault how they handled my defective item. This aspect of dealing with them deserves a minimum 4 stars. The only reason I'm not giving 5 stars is because I never received return correspondence relative to my email inquiry to my defective product. Other than being on hold for a moderately long period of time they were very quick in a resolution to my problem.

I was looking for a Garmin 6" travel case that could store all the cables, mounts etc. plus the unit itself. Most websites sell carrying cases that only hold the GPS unit but never with the windshield mount. Finally found Factory Outlet which had exactly what I needed at reasonable price. This was after buying another 6" case from another site only to find it does not have room for windshield mount. I'll have to be more careful in the future.

Ordering the batteries was simple enough. However I needed V tech batteries for my home phone and Samsung for my cell. Which required me to place two different orders. Thought this was a store. But having to do that means its a farming of some sort.

Steer clear of factoryoutletstore.com They sell misrepresented merchandise with minimal warranty and send you off to foreign customer care people with who could care less. My mistake was a laptop battery sold as a HP but it lasted a month and now about 5 minutes before it dies without warning. They seem to middleman many different products SO AVOID THEM AT ALL COSTS.

Battery finder is very quick using model number of phone. In & out quick order processing. A few pop-ups on exit.

Very pleased with the design of the site. Easy to maneuver through and found what I needed quickly at a reasonable price.

Ordering the phone was easy and quick. It would have been 5 stars if I did not get abbushed by a falsely leading popup that offered a free $20 rebate if you click on it. Ended up being a sales pitch for a monthly discount service.

The purchase was easy but I don't like the free "$25 Visa Card" trap at the end.

Very easy to order, and hopefully very fast shipping. Can't wait to get them and try them out, got them for work use. I would love to write a review after was able to use them in my work environment.

Found what I wanted - Price competitive - Will see how well it works

I have been shopping for several months for a five handset Vtech home phone system. They aren't available in stores. This system can be linked with my cell phone. It's exactly what I've been looking for.

Just ordered on line. I AM slightly upset. As they advertise a price and offer 10% off, so you figure that you can deduct the 10% from that price---That is incorrect-----
The 10% was already figured into the price--- a real bait and switch operation. But I liked what I read about the GPS 2797 and went ahead and ordered it. I have done business with this outlet and really have found nothing wrong with the service.

Second time I have ordered from this company, in two months, First order came in Quick time, Just what I had ordered.
Quality Parts as well.
I now have my second order in, I hope it is Fast & great Quality as well.
Thanks" Mr. Taylor

Website was easy to navigate and product description was very good. I will reserve comments about quality and on time delivery until after product arrives. Checkout was easy to complete.

I ordered a Garmin GPS for my motorcycle from this company on Tuesday. I was going to place the order on their website but I wanted to confirm what all was in the box before I placed the order. The Garmin I ordered comes with XM radio and I wanted to make sure it was a complete kit as their price was about $100 lower than most of the other sites I visited. Once the CSR confirmed what was in the kit I told him thanks and I would order it off their website. That's when I got the same song and dance as others have gotten about ordering direct from the rep. I declined and said I would rather do it on the website. He kept asking for the order and threw in another $5 off. I thought why not and placed the order with him directly. He said it would ship same day, Tuesday. I then got transferred to someone else for the FREE $25 gift card scam and ending up hanging up on that person. After I hung up in about 15 minutes I got a message from someone in my office from them saying there is a problem with my credit card. I called them back and as the phone is ringing I start to get this uneasy feeling and did a search on Factory Outlet Store Reviews. Someone answered the phone before the I could read any reviews and they wanted to know my company name, nothing to do with my credit card. After I gave that info I found all the negative reviews and started kicking myself for not checking them out first (same comment as another reviewer). I was told by the first CSR that I would get an email of the sale with tracking information. It didn't show up in my inbox on Tuesday when I ordered it. It didn't show up on Wednesday so I went online and checked with my credit card company and sure enough, there was the charge for the Garmin. Thursday I called them to find out what was going on and possibly see if I could just cancel the order since I had received no emails from them. The rep told me it did ship on Tuesday and I was scheduled to receive it the next day, Friday. He verified my email address and they had misspelled my name. He changed the email address and I soon got the confirmation email with the tracking number. It said it would indeed be delivered today, Friday. The mail came and sure enough, there was my Garmin. I opened the box and checked all the contents and looked close to make sure it wasn't a used or reconditioned unit. Everything was brand new. I turned it on and it seems to be working just fine. I'll install it on my motorcycle this weekend and check everything else out too. I really don't have any complaints about this company. The only reason I didn't give them 5 stars is because of their sketchy $25 gift card scam. I think the CSR gets a commission on every sale and that is why they push you so hard to make the transaction over the phone. Otherwise, I'm completely satisfied at this point.

I let the negative reviews create a state of anxiety and apprehension before giving FactoryOutlet time to process the order. I spoke to a company representative twice, expressed my concerns about the company's reputation. He assured me that the order would be delivered as promised.
It was delivered, as promised except that the 'promo items' (set of sheets & pillow cases) have not yet arrived. There is nothing wrong with the product and the price was at least $50 less than another large on-line merchant - that requires a Premium membership for the customer to receive any benefits.

I will give FactoryOutlet another try if they have something I need and cannot find in a local store.

RfvB

Just ordered my first GPS. This product seems like a good value. The website was easy to use.

I spoke with the call center in India and was told they couldn't help me over a $10 battery even though I was within the 90 days of receiving the product. The american call center said that since the product came with a bad battery they would replace it at no cost. Really should keep the call center in America where they have way better customer service.

Every thing went very well with the order and I ll wait and see about delivery thanks ED.

Very easy to do business with you... the web site was easy to navigate. Thanks