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4 Reviews by Brandon

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AutoZone

AutoZone

4/16/19

I ordered an alternator online. When I found out it was my battery and not the alternator, I returned the part to the Amelia Ohio AutoZone. I was told I would get a refund within 3-5 business days. Here we are 11 physical days and 8 business days, no refund, over drafted $33, and still no money back. I called customer service multiple times. I was told this would be escalated to a manager and receive a call back within 24 hours. 48 hours and I only have gotten a response from email asking for my return number. I lost the paperwork but the return has been looked up by multiple times by customer service. I just want my $162.02 back so I can take my business to Advance Auto Parts. Never had issues with them on a refund like this.

Then I call the store and the manager says, it looks like it was put in as a part swap. I never traded out a part I brought it back for a refund. When he gave me a receipt it said $162.02 and he said this is being refunded. Horrible experience all around.

I'm going to O-Reilly's from now on.

CanvasChamp

CanvasChamp

11/20/18

I ordered this for my anniversary. I was guaranteed it would be here in 14days. Thought it would be fine because my anniversary is in 17 days. I'm here 19 days later with no canvases. I was told it will be here in another 14 days.

FactoryOutletStore

FactoryOutletStore

7/18/18
• Updated review

I spoke with the call center in India and was told they couldn't help me over a $10 battery even though I was within the 90 days of receiving the product. The american call center said that since the product came with a bad battery they would replace it at no cost. Really should keep the call center in America where they have way better customer service.

“Crappy product, customer service, and warranty”
7/18/18
• Previous review

I ordered a Plantronics headset and lifter from .factoryoutletstore.com. It comes with a 90 day warranty. I bought the 3 year warranty because I always cover my investments. The thing about this company that turned me off is the 90 day warranty. I was sent a headset and it stopped working within the 1st 45 days. I filled out the return slip and sent it in. I received another headset that worked for 60 days and then died. I called because that headset was not within 90 days and told that its not covered. They sent me a headset with a defective battery and now are making me call the warranty company to get ti replaced. You should cover your products for the 90 days after they are shipped. If I wouldn't have bought the 3 year warranty, they would have sent me another defective product and told me to bad your out of warranty. How can you send 2 products that are such crap they don't make it past 60 days and then have some rude customer service person tell you that's are policy. There refurbished products are crap and neither made it past 60 days. Last time I will ever buy from factoryoutletstore.com. BUYERS BE WARE OF THIS COMPANY.

Coinbase

Coinbase

9/29/17

CoinBase is a horrible company. I tried to send my payment to a vendor and the transaction timed out. CoinBase couldn't process the transaction fast enough and the vendor rejected the transaction. The money was supposed to return to my wallet but it did not.

I went to the FAQ and it states if the transaction times out CoinBase will contact the vendor and submit the payment. I was in contact with the vendor for 7 days with no message from CoinBase. I then e-mailed them 3 times over the next 7 days. Their site states they will be in contact within 48 hours. It took them 21 days to respond to my e-mails. By then I filed a complaint with the BBB.

CoinBase final got a hold of me and said my account was being terminated for a policy violation. Turns out they don't like people reporting them so they close your account. I was told I wouldn't receive a refund but I can keep my remaining .26 cents in my account.

Luckily the vendor felt bad for me and sent me my order for free. So not only did CoinBase keep my money but the vendor had to send me a free order out of good will.

I'd never use CoinBase EVER. They SCAMMED me out of $85.75. This company is a joke.

Brandon Has Earned 8 Votes

Brandon K.'s review of FactoryOutletStore earned 3 Very Helpful votes
Brandon K.'s review of Coinbase earned 5 Very Helpful votes

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