FactoryOutletStore.com

First they said I would receive my item in 2-5 days. Then after 2 days waiting for the tracking I emailed them. Never heard anything. Then I decided to call. The automation said they were experiencing too many phone calls so I left my number for them to call me back. I was super happy to see them calling me back but there wasn't anyone there. I called again and left my number again. Nothing... emailed them again. Nothing. Then the next day at 4:30 A.M. they emailed me a generic excuse why it hasn't shipped yet. I sent them 3 emails and called them twice leaving my number. I received back one email and a phone call back with no one there. Then I decided to use the chat feature from their website. I argued with their customer service person for a bit. That person said 2-5 for them to process, dispatch, whatever... and then 2-5 days shipping after that. Then added if not sooner...? Don't tell me that crap you used car salesmen... I'm fuming at this point and then ask the person shouldn't your website say up to 10 days? And then asked if I could cancel my order and get a refund. The person asked me to hold. Then ever 3 minutes strung me along with "please hold" and "sorry for the delay" this went on for about 15 minutes. I then asked why I was being held up. The person said it had been dispatched and they were checking. I said "ok" to give them a break. I got one more of their responses saying "sorry for the delay" and then the chat was cut off! I waited for a phone call or an email. Nothing. Opened up the chat again. Got back in touch with them. And then asked what they figured it out. They had a smart response telling me when I ordered it. Then they said it has been dispatched. I decided not to continue to beat up this person anymore. Probably just some poor kid. I ordered $350 worth of radio equipment from them because they advertised fast shipping. That's the only reason. Im getting ready to order another $350 but it won't be from these people. It's been 4 days now and I haven't even got confirmation of it shipping yet. My friend bought almost the exact same radio from a different company and ordered it a day after I ordered from this company. He received his today. I'm sitting here hoping they might find the time to ship it this week so I can't get it by the end of next week. Again... I will not be buying from these people again. If feel like I was deceived from the get go. I know for sure their customer service and communication are the worst I have ever experienced.

Very fast and easy to use website. Checkout was especially easy