Factor75

$14 a pop for dinky little glorified TV Dinners. Just to add salt to the wound, they didn't even send me what I picked, nor what they prepicked which is just extra confusing. Apparently they just send whatever they feel like. They taste like reheated leftovers, which is exactly what I expected but I thought that I should share that in case anyone was wondering if they were any better.

Not recommended.

I was very busy the week for my meal selection and forgot to go in and place a skip on the meal delivery. It was very disappointing to find out that Factor 75 would auto ship me meals containing meat, when my initial order did not contain meat. I think if you are going to auto ship someone meals. It should at least be in line with what the person has ordered in the past. I just donated $101 to Factor for something I don't eat, and the food has a high sodium content.

I was asked to provide proof of purchase; however, at this time the only proof I have is my bank statement as of November 5th,: transaction was initiated on Nov. 1st and extracted from my bank account on Nov. 3rd, but I do not have an email notification. The last email from Factor is regarding my cancellation as of Nov. 5th, and prior to that was my initial order in late October.

Factor uses some garbage courier called AxelHire. They send out the box Tuesday night meaning if you're trying to do meal prep, you have to prep on your own for Monday/Tuesday. I gave them my business address for delivery and for 2 days AxelHire's driver claimed my building is inaccessible and didn't make the delivery for 2 days! Even though we receive FedEx, UPS, USPS, and food deliveries coming here routinely without any problem! You would think the driver would call or make some attempt to reach out, but no. He would just cancel the delivery for 2 days. Finally I just called Factor75 and cancelled this garbage service.

Don't make an account! They thrive on small print details for a money grab. You can't see the food selection unless you make an account. So I made one, just wanted to see if anything looked appetizing enough to order. I did not order any food or press any order buttons. But what Factor 75 hides in small print is that if you make an account and If you don't cancel the account, they will charge you without letting you know, for food you did not chose or running it by you first before they take you money. Total money grab. They will not provide a refund. Not ok.

BEWARE!

I went on their site 3 weeks ago and activated my account(Apparently that makes it an autoship account and a week later I was charged $228.
They claimed they couldnt cancel the charge. Spoke to a supervisor, and he assured me that I would be refunded in 5- 10 business days...way too long for me!

A week later the order shows up at my house...sent it back...the driver told us it happens 9 x out of 10 deliveries!?
Where does the food go? Wasted?
Fast forward to 13 days later...9 business days.no refund yet. Called their customer service, no refund had even been issued...and he tells me it will be ANOTHER 5-10 business days... amd wouldn't put me on w a supervisor...said it would take 24 hours...

BEWARE! BAD CUSTOMER SERVICE!

WILL NEVER EVER ORDER FROM THEM EVER AGAIN!
***I had been a good customer previous to this and the food was great...so I am super disappointed about this...

Scam company. They don't give 50 % off from first offer and 20 % off from the next 4 as they advertise. They have some food discounted but not all included. And I still made the first order but I didn't get what I ordered.

I got this service a month ago and am still fighting to get a refund. This has been the worst experience. They are unprofessional and the prices they charge for the amount of food you get it awful. I truly feel this company is a scam since they do not want to give my money back it shouldn't be this hard to get a refund.

I ordered 12 meals, picked specific meals & with the promo was supposed to be $99. They not only charged me $154, they attempted to also charge me another $99 for the same week! I called and they canceled the $99 payment, but even though I was overcharged, they wouldn't do anything about the difference. Now to add insult to injury, I received my box today & NONE of the food is what I ordered! Completely ridiculous!

What this shady company doesn't understand is that we're spending both our money and our time. I made payment, received confirmation but no box. If they really thought food is important, they would understand what happens when a customer has to suddenly plan, purchase, and prep food for a week, that wasn't planned on. That's a lot of time spent. You cannot rely on their delivery; you cannot rely on them for weekly food.

Don't waste your time on this horrible company. I had the same experience with HelloFresh and didn't listen to myself—Factor is the same company, the same practices and the same horrible service and customer support. Zero stars.

These guys just charge your card without reminder or notification, and when you want to cancel the plan they change the date of the order (make it sooner) so that you can no longer make changes or cancel the order.

10 minutes ago, before I canceled the plan, I saw the inscription "You have 3 days to make changes to the order." Immediately after unsubscribing, I see "You cannot make changes to this order". That is, you cannot cancel an order that has not yet been sent and is not even ready. This is one of the worst services I have come across.

It just looks like spam to sell the first order at a discount, and then charge the full price without the buyer noticing, and even if he decides to cancel the order, he will not be able to do this. I do not recommend this service, it is absolutely not worth it.

Factor sucks
Factor sucks, I canceled my subscription right after I made my first order, and to my surprise, I got a second delivery, and they said they could not cancel the third one because is already scheduled.
No refund, and unhelpful customer service.

My account was reactived when I logged in and I was not aware. I did not receive an email until it was getting ready to ship. When I called customer service advised that it was too late to cancel. I also did not receive the discount for the reactivation as indicated in the email I received. For $74 I received 4 meals that were, at best, moderately healthy and mediocre in taste.

I ordered factor waited two weeks for it to come. My shipment was scheduled and never showed up. Three days later I contact them because they did not contact me. They lost my order. Their resolution to the problem was to credit be $100 on my seventh order! I don't even know if I'd like the food. I've never tried it, and they want a Credit me if I order 7orders! They never contacted me when the order was never going to show up because they lost it. They were just going to bill me and send my next box. If it even got there, I didn't go to the grocery store, so went out to eat two nights in a row waiting for my box, it was never going to show up and they were never going to contact me. Do not whatever you do try the service when I tried to call the customer. Service agents are very hard to understand and can do literally nothing for you. Their goal is to hook in the subscription and keep you, because after three phone calls, they still have not credited me back my account, and they had not canceled my order as I had asked never ever ever do business with these people

Most of the meals are just not good, their cancellation policy is BS, they have the ability to cancle and order up to 2 days before arrival but will refuse to. The KETO selections aren't really all that Keto friendly. Customer Service is terrible, they will dispute info sent out in their own official emails.

I DO NOT RECOMMEND Factor_ MEALS.

Had Groupon credit, so decided to try it out. Just received our first package - right off the bat it's missing 3 of the 8 meals ordered. I tried to chat with support - not working. Kept kicking me out and telling me to login. Called support and was on hold for an HOUR before being told that 2 of the 3 missing meals are impacted by a cauliflower recall - as well as one of the meals we DID receive. I was told to throw it away.

Okay, cool…so now literally half our order is missing/unusable. No explanation for the 3rd missing meal, just an offer to credit our account. I have no interest in wasting any more time or money with them, especially since 1. I don't think they would have bothered to tell me about this recall if I hadn't complained and 2. I would have to spend MORE money on a package in order to even use the credit offered. SOOO I cut my losses.

4 of my 6 boxes have been over two days late. One of those 6 only contained 5 out of the 10 meals I PAID FOR.
Factor "customer support" will continuously issue you "credits" while simultaneously applying a dinky discount to your next three boxes. (Which I assure you they will f%#k up again within the next three boxes, so keep that in mind). You cannot utilize the credits until you are paying for a box without any discounts applied (which remember - they are CONSTANTLY applying *******@ss discounts) I am up to $184 in credits but I have 5 more weeks of 10% discounts. PATHETIC.

I've loved the meals, and my husband and I meal plan around the 20 meals we order a week. But! This is the 2nd time they have not delivered enough meals and will NOT re-deliver missing ones! The first time was 4. Inconvenient but doable. This time it was 10! HALF of our meals not delivered. They refunded, which is good. Whats not good? They will NOT re-deliver the missing meals. The customer service rep told me that it was because the ingredients for those particular meals weren't available. Oh? Sooooo, why did you not make me aware of that and allow me to choose different meals in their place? Instead, you just deliver HALF of the 250.00 a week order, and hope for the best? He tried to argue with me, how can they re-deliver meals that they don't have ingredients for? I said, that's not a customer problem. Factor is a meal delivery system! You're responsible for that part if it!
I suggested passing along to higher ups *since they wouldn't let me speak with them* that they have a substitution option in the app when you select your meals. IF this meal isn't available, THEN give me this one.
I'm going to give them one more chance. If this happens again, they will not have my business anymore. This is just bad form, and when he tried to deflect by saying they can't re-deliver because the system is set up for one delivery a week, that's it? Dude, you can't tell me there isn't someone up the chain who can't override the system when it was Factors mistake!