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What this shady company doesn't understand is that we're spending both our money and our time. I made payment, received confirmation but no box. If they really thought food is important, they would understand what happens when a customer has to suddenly plan, purchase, and prep food for a week, that wasn't planned on. That's a lot of time spent. You cannot rely on their delivery; you cannot rely on them for weekly food.
Don't waste your time on this horrible company. I had the same experience with HelloFresh and didn't listen to myself—Factor is the same company, the same practices and the same horrible service and customer support. Zero stars.
Tip for consumers:
Stay away. They charge on Thursday for Monday’s delivery. They lie on Thursday and Friday, even when you are proactive, just to blame their own system for their failure whne the box doesn’t arrive in Tuesday.
Products used:
None—they never provided the product I purchased.
Leanne P.'s review of Factor75 earned a Very Helpful vote
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