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Facebook

How would you rate Facebook?
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Tennessee
7 reviews
7 helpful votes
Follow Marc A.
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Facebook's customer service is worse than Comcast, which I would not have thought possible until recently. They disabled my account for listing a soccer jersey for sale on a Facebook page devoted to selling soccer jerseys. I used my own text, my own photo and my own account, but yet their system automatically disabled my account for violating intellectual property standards. They do not respond to requests for support, nor do they respond with any substance to BBB complaints I have lodged. All it would take is a semi-intelligent person to investigate, and they would realize something is wrong with their automated checking process. But since they will not communicate about it, I am left with no way to access the hundreds of photos and videos stored in my account, not to mention the hundreds of friends with which I kept in contact. What a pathetic, awful way to do business. They allow despicable content on their pages, for which people are not banned, but yet when someone follows the rules and their algorithms fail, they treat you worse than the pedophiles, stalkers, criminals, etc. that crawl all over Facebook...

Date of experience: June 14, 2017
Virginia
4 reviews
6 helpful votes
Follow Cheryl W.
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I am not happy with the unannounced changes and also the problems I have had with my security settings going back to Facebook's default settings without notification.

Date of experience: December 20, 2011
China
1 review
2 helpful votes
Follow Jingyun H.
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My profile is filled with tons of stupid ads about some weight-loss product which looks really suspicious. FACEBOOK really needs to work on their account security management!

Date of experience: May 10, 2023
Texas
2 reviews
5 helpful votes
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Shipping
August 29, 2018

Even if I elect to pay for faster shipping it still takes almost a month to get your order. I would order larger quantity if it did not take so long to receive.

Date of experience: August 29, 2018
District of Columbia
3 reviews
2 helpful votes
Follow Leticia A.
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I really love facebook
February 3, 2014

I really love facebook. But sometimes I feel I lost my real life friend. Facebook make our privacy now become public. So don't too easy to expose about our life.

Date of experience: February 3, 2014
Minnesota
7 reviews
1 helpful vote
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Facebook.com
September 17, 2021

A good place to share posts, pics and videos and to make friends with people all over the world. You can also like pages and posts and join different groups.

Date of experience: September 17, 2021
Maryland
1 review
4 helpful votes
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Security Sucks
October 30, 2019

Customer service sucks, oh my bad what customer service. There is none! Facebook Sucks. I cant even recover my old account because it wont let me change my phone number!

Date of experience: October 30, 2019
Australia
1 review
0 helpful votes
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Hopelessly useless for protecting customer
Privacy my useless Gmail accounts and zero cooperation in service tech response
Customer Service Google!?
FaceBooks big Disappointment from DOS
It's Spoilt brat attitude recently
Negative 5 Stars for what was done to all my google accounts

Date of experience: February 23, 2022
Florida
2 reviews
18 helpful votes
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Recieved wrong wig.
March 16, 2015

I am very disappointed with FairyWigs and will never order from them again or advise anyone else to order from them. After waiting for a little over a month, the wig I received was not the one I ordered. I let them know within the seven day they give you, that it was not the right wig. I took picures and emailed them to the company. They gave me all kinds of excuses as to why the wig did not look like the one ordered. When I ordered my wig I ordered it with the understanding that I can return it, if something was wrong with the order. Instead they offered to refund me $16.00. The other was to tell me that I will have to pay stiff overseas shipping charges if I choose to have another one made. I wanted what I ordered and if they had given me that choice and let me know they would get the new wig to me at no more cost to me, I would have accepted that and waited another month to receive the new wig. At this point I will never order from this company or any company associated with them, every again.

Date of experience: March 16, 2015
California
1 review
0 helpful votes
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I will never buy another ad through facebook.
I have seen page after page, and post after post, be deleted (or hidden) per facebook's agenda. Facebook is crushing truth and free speech.

Date of experience: September 8, 2021
Pakistan
2 reviews
1 helpful vote
Follow John C.
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Cool application
December 22, 2018

It is really nice app but i have some kind of privacy concerns about it, whenever i meet a person, i find him in my suggestion,. How is it possible, do they know who I meet?

Overall nice app

Date of experience: December 22, 2018
Nepal
2 reviews
0 helpful votes
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Facebook lite
May 30, 2019

I know that Facebook is the best application to connect with people. And i like lite version of Facebook. Which is only 1 mb with best features. That's all.

Date of experience: May 30, 2019
Texas
1 review
0 helpful votes
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Pathetic And Useless
February 11, 2021

So my account was hacked by a mutt in Lagos, Nigeria, and Facebook team has done absolutely NOTHING to help get it back or even shut it down. The hacker is literally using my old account to SCAM PEOPLE and Facebook says it does not go against community standards? So you telling me scamming, account hacking, account theft and exploitation, and even identity theft does not go against community standards? Huh? BULL$#*!! I do not even care that Facebook Team did absolutely NOTHING to help me get my account back. After all, I can always make a new one. But I cannot tolerate them allowing a HACKING SCAMMER use the account to do illegal scamming $#*! UNDER MY NAME/MY IDENTITY.

Get your $#*! together Facebook. Do your goddamn job and either help me get my account back or SHUT IT DOWN so that $#*!ing SAND MUTT cannot use it to prey on other people!

Date of experience: February 11, 2021
India
1 review
0 helpful votes
Follow Mitali B.
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Privacy issue
May 21, 2019

They should focus on improving their privacy. After the data breaching incident, many people have left Facebook. So for the time being their main aim should be improving their users' privacy.

Date of experience: May 21, 2019
North Carolina
1 review
0 helpful votes
Follow Scott B.
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I got an estimate the day after I called, and the work was done within the week. Although it has only been a short while, I am very pleased with the work done.

Date of experience: December 28, 2022
Canada
1 review
0 helpful votes
Follow Albert F.
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An artist of course -In the winter I read books and do Facebook but in warmer temperatures would rather be outside with the music of the sweet little birds and a friend or two or more.

Date of experience: December 6, 2023
California
7 reviews
20 helpful votes
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There is no doubt in it that facebook.com is the largest social media website. An excellent site with all features an advanced social media website should have..

Date of experience: June 8, 2011
Germany
4 reviews
22 helpful votes
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I cannot wait for the day when facebook is over...

It is the definition of greed and narcissism and this is nowhere more clear than through the actions of the arrogant and childish owner.

Date of experience: March 14, 2016
India
1 review
0 helpful votes
Follow Shahid A.
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They didn't take down the post comments and who didn't follow the shown guidelines but they take down the post/comment who didn't offensive/braking the rules.
Religion, Gender & More Types Of Problem Going On There But Still They Act Like They Are Good.

Date of experience: February 24, 2022
Georgia
7 reviews
5 helpful votes
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Yet again Facebook held my posts for 5 days. Claimed an 'admin' approved it.
I am creator and admin for my group.
Don't lie if you can get caught, you scumbags! You are caught!

Date of experience: May 25, 2023

Overview

Facebook has a rating of 2.2 stars from 1,676 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Facebook most frequently mention social media, customer service and community standards. Facebook ranks 488th among Social Network sites.

service
426
value
391
shipping
256
returns
239
quality
361
This company does not typically respond to reviews
+530