About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,847 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Enjoyed shopping their web. Easy to navigate Punctual deliveries. All in all great.
I've been a customer for over 4 years.
The VIP membership has become a joke.
- VIP credits expire when there is literally nothing valuable to buy.
- Quality of everything has gotten worse year after year, extremely disappointed.
- Only items that anyone wants to buy are gone the first day of the month.
- Cannot wait to use my final credits and leave this membership, I have waiting to leave for over a year.
- Items arrive multiple weeks after ordering
- Items often tattered or torn
Great fabrics, I like the style and the color. The pants we're running smaller then the actual size
Love them! Fit great. Just when you think there's nothing left to buy and I find something else I like.
I had an issue with a pair of Flares with a broken zipper. The exchange was wonderful & easy. I love the clothes so much I have my friends buying from Fabletics!
Absolutely love the Fabletics items! Great fit and quality! New styles each month and still coordinate back to previous purchases.
Online ordering is simple and being a member, the prices are amazing. The quality of the clothing we have received is top notch. The customer service rep was wonderful when I called about a glitch in the free item that was coming up at a discount and not free. My only complaint if I had one is delivery takes a lot longer than other companies.
I'm always pleased with my products, the quality is good and the colors have always been fun. I had an opportunity to deal with their customer service a couple weeks back and surprisingly that was a very pleasant experience as well. I recommend them.
I have no issue with the clothing. It's the monthly service that is not working as expected. There is no heads up, i.e. An email, at the beginning of each month about purchasing or skipping the month. (I get multiple daily emails about products, so I know my email is in their system.) But I must put it on my calendar to be able to skip each month, which doesn't necessarily work in a busy schedule. And last month I purchased something in the first five days, using a prior month's charge (and resulting credit to my account) but did not skip and was charged for last month. I will be cancelling this service once I use those credits.
Fabletics always offers great quality and style. Love that they always have my size and color available. Been a member for several years and I look forward to the new styles that come out at the beginning of every month.
This isn't about my order, but rather the difficulty getting the colors that I want in some of the styles. For example, really difficult getting a yellow or purple hoodie.
No big deal. I also have tons of your clothes and I am running out of things to buy.
The staff was really helpful and patient. My favorite store
Fabletics is awesome, the prices are unbelievable. My favorite online store. Best products.
Great customer service any time I have an issue with size or returns. Easy and fast.
Just bad, bloated website with made up promo depending on the page
Will order again - they clarified the membership plan when I called customer service
Lots of selection and great sale prices! Easy to navigate the website.
I would get endless emails for promotions but rarely be able to find my size. The quality of the clothing was good, but the non-sale prices were way too high. You had to buy "credits" each month or remember to request to skip the month, which was just a giant pain. I would regularly purchase stuff if it was just priced fairly all of the time and no sub was needed.
The quality of the products I've received from Fabletcs across the board have been great. Sadly whenever the newest drops which are almost always must have items are released they're always sold out. I'm not sure if they make enough and there's never an indication if they restock those items. 😔
I have not experienced the low level of customer service since dealing with a cable company years ago. Fabletics has not figured it out.
The mistake started as mine; I mis-typed my email address when signing up. When I went to sign in, I thought I'd just forgotten my password so I ended up with a second account.
I was being charged on an account that I couldn't access. They told me that they couldn't connect the accounts. You can wait on their chat and phone for a VERY long time and then they are not helpful at all. Note that you will have to go through this system when you try and cancel. Very easy to sign up and a nightmare to try and cancel. No way to do it in your account.
Products are nice quality, just plan on a big challenge when you try to cancel your membership. Kind of like a low quality gym.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members