I was over charged for the items I purchased. Fabletics was advertising a promotion that said you can 80% off of everything but they only gave me 80% off eight items. I provided them a copy of the promotion which supported 80% off everything. They gave me a store credit for an improper amount (which I wanted a refund). When I brought to their attention the credit was not correct. They did not bother to correct. So I asked to speak with a supervisor and it's been 7 days since I have responded to her and have not received a response and I did a follow up reply to her again today and I am waiting for a proper resolution.

Ordered my scrub set, received it not too long after so that wasn't the problem. The problem was the pants weren't my size so I requested an exchange and specifically picked out which pants I wanted to exchange them with. Except I never got those pants. After I got the confirmation email that my return was successful. I also received $10 store credit which I absolutely did not want. What am I even supposed to buy with $10? I paid more than $10 for my purchase and I don't understand how I'm supposed to pay for another pair of pants now (which is more than $10!) when I asked for an exchange, not a refund and most certainly not store credit. Waste of my money honestly. I feel like I shouldn't have the option to exchange something or even go as far as to pick out which pants to exchange with if it's not going to be followed through.

I came in shortly after opening on for the VIP sale and event. This was the first time I come to an event in store, upon entering I was greeted by the ladies behind the counter. I was eager and excited to start my experience. I went straight to the leggings area awaiting for someone to approach to let me know about the deals or to ask if I needed any assistance and unfortunately that never happened. I took myself back and forth to the fitting room and the associates walked by me several times, but I was never asked if I needed any help or even if they could hold the merchandise I had on me to be held behind the counter. It wasn't until I had a question I went up to the counter and the associate assisted me and asked if I she can my items behind the counter while I still shopped. I was there early on purpose to avoid a big crowd and the store was not busy when I arrived. The floor associates stayed in the front the entire time and never approached me in the time I was shopping. Even though this was an VIP event I did not at all feel like an VIP for this brand, which I genuinely love. As someone who used to be in retail management I'm disappointed that I didn't receive the basic customer service on the sales floor, it wasn't until I went to counter I got helped. The lady who checked me was very kind and I was excited to pick out a tote and receive the hydro jug for my purchase. This review was not at all to come for the brand, just in hopes management sees this and create a better shopping experience in store for the future.