About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 13,028 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
The products are great but I have been waiting for a fairly large refund for over 4 months now.
This is unacceptable and not good business.
Great! Are you kidding me? I really like your product but, I'm not here for your approach to soliciting a customers participation in this process.
Hello Ligia,
Thank you for sharing your feedback! We always like to know what our members are thinking so we know where to improve. If you ever need anything, our Member Services representatives are available 24/7 at 1-844-322-5384.
XOXO,
Clark
Pricing is way too confusing. Click on an item gives you one price, it is more expensive in the cart, don't understand membership benefits at all.
Hello Chris,
Thank you for taking the time to leave a review. We are sad to know about your negative experience with the prices on our website. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
Always receive quality products that last forever. I am still able to wear items from years ago!
Great sales and have recommended to so many people.
Hi Terri,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Tina
Fabletics never fails to deliver excellent customer service. I have purchase so many amazing pieces that keep looking great after many years of wear.
Hello Catherine,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have the best experience with Fab. Can't wait for what is to come. Got all my orders in time, good customer service in stores and phone.
I loved everything in my order, especially the yellow leopard biker shorts, however the white sports bra has red/orange colored stains all over it.
Hello Ashley,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to hear about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm having the same problems. You have to put a stop payment thru your bank and then no more charges will be taken out of your account.
Hello Anne,
We are very sorry to hear that you are dissatisfied with how the VIP membership works. We will be contacting you within 24-48 hours to help you further.
Best,
Sherry
Be careful shopping on this site, They are terrible people. I have never been so shocked and upset by being mis lead. Be wary.
I always get compliments when I'm wearing Fabletics leggings and tops. I highly recommend them to anyone that ones good quality clothes for exercise.
The pockets are great. They fit my phone and it's case perfectly. The length is a little long for me but I am really short so I'm okay with that.
Hello Katie,
Thanks for the feedback! We value your trust in Fabletics, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
Everything seems like it is great quality and for the price it just cant be beat I am in love! Fabletics has changed my gym style forever!
Hello Joanna,
Great feedback! We always make sure to make beautiful and quality items at a very affordable price just for you!
XO,
Sherry
The shorts fit nice on me but, the East ban folded over from a small beer belly I have. Doesn't look good at all!
Hello Robert,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Don't deal with them! The entire operation us a sham, a hoax and nothing less. Customer service lied to me about my refund. Stay away
I got the 2 leggings for $24 offer when I signed up as a VIP member. Neither pair of leggings fit me right so I had to return them. I expected to be able to access the 2 for $24 deal since I wasn't able to find something that worked initially. Now I can't access that deal and have $24 credit towards any one of their other ridiculously-priced items. Even when things are "60% off," the prices are still outrageous and usually the items on sale aren't even the good ones. I signed up because everyone swore by Fabletics and I've honestly only been disappointed. Now I see the 2 for $24 ads on all of my social media apps, but they're literally only for new VIP members, which I'm not any longer. So I'm sitting on a $24 credit that I can't use because I no longer qualify for the deal, even when the deal comes up for current VIP members the selection available is terrible, and I can't justify spending $50 more on top of the credit on a single pair of leggings. Long story short, being a VIP member now is more of a hassle and a disappointment and I kind of wish I didn't bother signing up at all.
Hello Christine,
Thank you for sharing your experience with the VIP program and the deals we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I literally buy all of my leggings from here! Great quality, cute patterns, and so comfy. I also love the updated rewards program for VIP members!
Hello Alisha,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I will definitely be ordering from this site and company again! Fast delivery and easy to use website make for a very happy customer.
Hello Ashley,
Thank you for trusting us and shopping with us. Fabletics is always ready to serve members like you with exciting shopping offers. So, stay tuned!
XO,
Ivy
I love the products, super soft materials. The only complaint is that not enough quantities of items, they sell out and never come back in stock.
Hello Dawn,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I thought I was just buying 2 shirts not signing up for $54 per month vip bs! Dont order from them online they trick you!
Hello Ross,
Thank you for taking the time to let us know your thoughts about our VIP-intro offer. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love my Fabletics! They are quality and comfortable. The company is wonderful to work with for exchanges or problems. Very friendly and helpful.
Hello Cari,
This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, and high-quality products for our valued members like you! Thank you for showing us some love!
Best,
Nelle
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tracey,
Thank you for your honest feedback, this is certainly not the kind of service we aim to provide. This feedback will help us improve our service. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy