business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Florida
1 review
0 helpful votes
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Great quality
July 11, 2024

Great quality love the materials. Wish the pricing was a little less, but overall great

Date of experience: July 1, 2024
California
1 review
0 helpful votes
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So strange
December 3, 2020

I wanted an item so of course I looked for more items I might like in order to make free shipping. I placed my order, and then a while later I happened to be in my fabletics account and I looked at the order history and noticed that it said two of the three items were canceled due to lack of stock. I don't understand why they didn't notify me that these items were out of stock.

I called the support number and spoke to someone who said the order was not canceled, but the line seemed to be cutting out so I decided to just leave it at that. The next day I went to customer chat and again the agent said my order was not canceled and was in transit. I had to ask her to check again, then she realized that two of the items were indeed canceled. I couldn't cancel the rest of the order because they had already shipped it. She said I could wait till it arrived to return it or contact USPS to reroute it, and the rest would be refunded.

I find it bizarre that they didn't notify me to let me know 2 out of 3 items were out of stock. In that time, I could have ordered a different color, or canceled it entirely instead of wasting time letting this one item that was supposed to be an add-on ship on its own. They could have even said, "Do you still want this item?" Instead, it was complete silence just waiting for me to discover it on my own. It was also strange that the two agents I spoke to didn't realize the items were even canceled.

Date of experience: December 3, 2020
Cole N. Fabletics Rep
over a year old

Hello Caroline,

Thank you for sharing your overall experience when placing an order with us. We are sorry to hear if you find our selection limited, especially in your size! We will contact you within 48 hours for further assistance.

Best,
Nelle

Arizona
1 review
0 helpful votes
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Great Job
July 11, 2024

I received two packages and had to cancel one. I was very pleased with the assistance I received.

Date of experience: July 1, 2024
Kentucky
2 reviews
1 helpful vote
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Horrible customer service!
December 26, 2020

I have been waiting on a package to be delivered for over a month. After 2 calls still no order or help

Date of experience: December 26, 2020
California
1 review
10 helpful votes
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What else can I say that everyone else hasn't said? Cheap product... totally sheer yoga pants (and no... I'm not delusional about the size I REALLY wear). I practice yoga 3-5 days per week and spend a bunch of cash on yoga clothes so I thought $50 a month for the VIP membership would actually be a savings in general over my occasional splurges on Lululemon. I love (sarcasm font) how you have to call to cancel and can't do so online. After reading other users experiences, I'm terrified that they'll send me another outfit and charge my card even though I cancelled and have a cancellation number. Ironically, I'm canceling because the products are made overseas and I want to support USA employment and workers. Turns out my fave athletic wear from Lululemon and Athletica are ALSO made overseas. Shopping for a new supplier of cool yoga wear and learning at the same time. Also ironically, I'm fairly certain the operator who (hopefully) handled my cancellation was very, very far from here and did not speak English well. She reminded me after canceling that I should, "Like" Fabletics on Facebook. Ummmm... I'm canceling... what part of canceling did you not understand? Final note: The advertisement DID say $25 for the first outfit and it turned out to be $50. I guess that's on me... should've known right then.

Date of experience: October 16, 2014
California
1 review
0 helpful votes
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Great customer service.
April 18, 2024

They have he best customer service. They were super helpful and took care of my exchange right away.

Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Arely,

Wow! Our Member Services Team here at Fabletics is thrilled to hear such good feedback, and we are proud that we provide excellent service when making your exchange. Hope to hear more from you!

Best,
Allison

Arkansas
1 review
0 helpful votes
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AMAZING
July 11, 2024

The fabrics of the scrubs that I received are amazing.

Date of experience: July 1, 2024
Illinois
1 review
0 helpful votes
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Never received items
July 11, 2024

I've never received these items or credit for the items since never came in

Date of experience: July 1, 2024
California
1 review
0 helpful votes
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Very disappointed
July 11, 2024

The quality isn't what it was!My items ran small an the quality of the product was different.

Date of experience: July 1, 2024
Texas
1 review
0 helpful votes
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Best for value!
July 11, 2024

I love and recommend Fabletics to everyone. They have a great quality, great fit and great value!

Date of experience: July 1, 2024
Indiana
1 review
0 helpful votes
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Just don't like them
June 5, 2022

I like some of the things they sell - I really like a certain couple of types of their leggings because I feel like they're very supportive and work well, along with a couple of their bras...

As a company, I hate them. First of all, their products are overpriced. Period. Secondly, their shipping is the LITERAL WORST. At this point, I only order anything from fabletics unless it's on super sale or I absolutely can't have it because their shipping is so awful. It takes FOREVER to receive anything from them, and they literally don't care. On top of that, their taxes are SO HIGH. I will literally order from Alo Yoga where things are more expensive, I will spend twice the amount there that I did at Fabletics, and the taxes are LESS at Alo! They charge taxes and tariffs for overseas production (which other companies don't do) and it's ridiculous. Again, this is another reason that I purposely try to avoid fabletics. On top of that, a lost of times, you will receive dirty or used merchandise, which is disgusting. Their support staff never knows what's going on, and now that they just redid their website, you can't even leave reviews anymore! Altogether, it's just a crappy company.

Date of experience: June 5, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Gretchen,

Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our prices and shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.

Best,
Chad

New York
2 reviews
0 helpful votes
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Love my fabletics!
July 11, 2024
Updated review

Love my leggings, bras, and coats! Have many colors and love them all!

Date of experience: July 1, 2024

Love my clothes
April 4, 2023
Previous review

Every outfit I have purchased is awesome and fits so well

Date of experience: April 4, 2023
California
4 reviews
0 helpful votes
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Shorts
July 11, 2024

Received my order as expected, everything met my expectations

Date of experience: July 1, 2024
Wisconsin
1 review
0 helpful votes
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Great Products
July 11, 2024

Really love the fit of all the clothes and the prices are great!

Date of experience: July 1, 2024
Virginia
1 review
0 helpful votes
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Love 😍😍😍
July 11, 2024

Absolutely love Fabletics leggings! Best leggings on the market.

Date of experience: July 1, 2024
Texas
1 review
4 helpful votes
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I was excited to use this product (always in the search for a good pair of workout leggings), but when I returned a defective pair of leggings (knees ripped third time being worn) I was a replacement but I never received them. I was extremely patient, I waited 30 days for them to arrive. When I finally called to investigate I was told the pair I ordered to replace the original pair was no longer offered. I was never notified of this, instead I just sat around waiting and had to call in to find out they weren't shipped, even though an email was sent saying they had been shipped and would arrive within 10 business days. Talking to the agent I wasn't even offered a new pair or a refund. Horrible customer service, especially from a company that wants you to remain loyal and pay a monthly membership fee. Being a member I would expect much better customer service. Poor product, horrendous customer service, I would absolutely never recommend this product/company to anyone looking for sportswear and will never be a consumer again.

Date of experience: May 3, 2019
Ivy T. Fabletics Rep
over a year old

Hello Makenzie,

Your feedback regarding the service you received at Fabletics is very important to us. We want members to enjoy shopping here. You deserve only the best service, a representative from our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.

Best,
Ivy

Illinois
1 review
0 helpful votes
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Super comfortable
July 11, 2024

The colors and styles are great and very comfortable

Date of experience: July 1, 2024
Texas
1 review
0 helpful votes
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Just as described
July 11, 2024

Quality and fit were on point! The sizing was good and the stretch and material were sturdy

Date of experience: July 1, 2024
Virginia
1 review
0 helpful votes
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I think the policy of not being able to return T-Shirts that where I did not even open the package was ridiculous.

Date of experience: June 3, 2024
North Carolina
1 review
0 helpful votes
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Best Brand for me and Others
July 11, 2024

I love Fabletics and love giving Fabletics as gifts to others.

Date of experience: July 1, 2024