I was charged with three credits and I didnt know that. And also it was so hard to get my refund back. They only refunded 2 credits back (worth $99 something). That's after one phone call and another online chat. One told me i can only have one refund back and the chat told me i can have two refund back. I had to purchase for the one credit which i did. I canceled my VIP membership after purchasing and they still have my credit card information and there is no way to delete it by yourself.! I had to chat with them again to delete that. It wasted so much of time and energy just to resolve that. It's a terrible business model taking advantage of their clients! DO NO BUY ANYTHING FROM THEM! YOU ARE SIGNING UP FOR SOMETHING YOU DONT WANT. $24 FOR TWO LEGGINGS ADS IS so appealing but LADIES! READ EVERY WORD THEY HAVE ON THEIR WEB WHEN YOU SIGN UO!

I have never felt the need to leave a review for a company like this, but the customer service with Fabletics is pretty awful. Like many others, I was intrigued by the "2 for $24" offer that they use to get you to sign up for their VIP membership. I have signed up for one of these before (AdoreMe), so I was aware of the "skip or be charged" deal. Unlike AdoreMe, however, it is ridiculously difficult to cancel your membership and get a refund of the $49.95 membership credit, should you forget to skip the month. I had even called to cancel my membership, but was still charged the fee. When I used the online chat to try to get a refund of the membership charge, I was told that there was no record of me cancelling and that I would not be refunded. Because my credit card had already been charged, the "money had been turned into membership credits," and there was no way that I would be getting my money back. Luckily, I had researched this beforeb so I knew that people had been issued refunds, and I decided to call instead. To his credit, the man that I spoke to on the phone was very helpful. He apologized and issued me the refund almost immediately. The quality of customer service is inconsistent at best. While the clothes I received were okay, the misinformation that I was given and condescending tone of the chat were really enough to make me never want to purchase from this company again.

So the first few months maybe even up to a year I received emails to remind me that it was time to buy or skip. Then the emails quit coming. At first I thought maybe it went into SPAM folder and I just missed it no biggie. Then the next time it happened I called and told them I did not receive the reminder email and they were kind enough to credit my account. So far all is well. I made a note on my calendar to check Inbox/SPAM/Junk all folders between the 1st - 5th of each month - no emails, I called and was told my provider must be blocking? Funny thing though I ALWAYS received an email to confirm a purchase. So I let time rock on and again missed a month so got charged. Again went through all folders - no reminder email. So I called and cancelled. Interestingly enough - I received the cancellation email. Now I am receiving all sorts of promotional emails from them. Hmmmm, no reminder emails, yet somehow all promotional emails come through to my INBOX... Sorry Fabletics but I am pretty sure that is intentional way to getting people to purchase.

SO interestingly enough, since I cancelled my account, I have no problem receiving emails from them and yet reminder emails never could make it through. Plus I can buy just as cute, if not cuter, outfits at Target that are the same price or less.