About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I had an issue with a fabletics package and had to contact customer service. Spoke to someone in the Philippines. I couldn't understand him at all. I prefer to deal with Americans.
I Brough 2 leggings from fabletics and one of leggings tore right after the first use and second one got bubbles after 3-4 washes. I wouldn't recommend buying this.
Hello Akhila,
We are sorry to hear if you are unhappy with your purchase. We will contact you within 48 hours for further assistance.
Best,
Nelle
I'm a ballet dancer and I have been looking for activewear that can make my practice a bit more comfortable and Fabletics have that on the design and fabrics.
Hello Gian,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Placed an order Nov 16,2017, received order but asked for an exchange of 2 items, which I returned to Fabletics on Nov 27,2017. The next day I get an email canceling the exchange and my account and they refuse to discuss with me. I did a dispute with my credit card company but they sided with Fabletics based on the fact that Fabletics stated they processed the exchange and sent exchange items. NO exchange was ever received from Fabletics - they LIED to the credit card company! I have email proof which I will be sending to the credit card company! DO NOT DO BUSINESS WITH THIS COMPANY!
Hello Nina,
We apologize for what sounds like a very frustrating experience! We’ll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Sherry
The days kept changing as to when they were going to be delivered. Took over the amount of days said to be delivered and I will be canceling my VIP membership. Horrible shipping experience.
Hi Will,
Thank you for sharing your feedback regarding the shipping process! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
Fabletics are the most comfortable and lite fitting clothing.
Quick shipping, cheap prices, and quality material. One on my favorite clothing brands
Everything I ordered fit true to size. Excellent quality.
So I order a set and I received the top but the bottoms never came. When I contacted customer service, I was informed that the bottoms were sold out so I was just stuck with the top.
Hello Latarris,
Thank you for writing a review regarding the item that was out of stock from your order. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
Been trying. To cancel my account for months but it's impossible
My only complaint is the app. It's slow and doesn't load. I'm a fabletics girl for life
I am really appalled by this website and those who run it. The whole concept of becoming a VIP to save money is placed onto the customer very sneakily; I didn't see any box where I was offered the choice of this, it just appeared to me that suddenly I was a VIP (if there was a box disclosing this choice, it was made very unnoticeable, purposefully I believe, to trick consumers).
I received no email telling me I was a VIP, so I'm sure many others will be unaware of this and then later have £44 taken from their account... monthly.
Trying to cancel the VIP service was a pain, as I have no housephone, and can't ring the company from my mobile. I emailed 3 times asking to cancel my service and got the same reply each time, ignoring my message and just giving me generic info about the way the VIP service works.
The only way to skip a payment for the month is to login between the 1st and 5th of each month, a small timeframe, especially if you order on the 6th and then need to remember to cancel your order next month, or if you order around the end of the month and are unaware you are a VIP and quickly have £44 snatched from you.
Regardless of how good quality the clothing is, I don't believe a website should make money from taking advantage of it's customers... furthermore, their clothing is highly overpriced. So much, that the only time you would buy it was if you DID have such a high discount, but not at the price of £44 a month.
The fabletics app needs to work faster, its too slow in loading
I have the VIP membership so I get a credit every month and I love the selection that fabletics have and their great deals and sales. I strongly recommend them!
Hi James,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Seriously love the leggings. Need to cancel and they make you call in. The automated help ends the call EVERYTIME I try to cancel. The worst business practice.
Hello Michael,
When our members are unhappy, we’re unhappy... Let us make it up to you! A member of our Member Services will contact you shortly to assist you.
Best,
Daniel
I love the website in the app and all of the clothes are fantastic but every time I order something online something goes wrong whether the item was oversold or backstocked or lost in the mail.
Hello Olivia,
Thank you for sharing your experience regarding our website and the products you purchased. Your opinion is important and we would love the opportunity to make it up to you. A representative from our Member Services Team will contact you shortly.
Best,
Mary
I have ordered the Powerhold leggings several times in a variety of colors and love them. This legging is my absolute favorite and I will order more when they restock with more colors in mysize.
Hello Angela,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
It is easy to shop and order. The quality is great I have stuff that I order3 years ago and it still looks brand new. Their sizing is true. I will continue to shop from here
Hello Joanne,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cec,
Thank you for writing a review! Your feedback about our products and Member Services Team is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Allison