business logo of Fabletics

Fabletics

fabletics.com
active, casual, lounge men, womenAge 19-25, 26-45
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About the Business

Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.


fabletics.com
+1 844-322-5384
USA
Fabletics is part of TechStyle, Inc
Founded in 2013
Clothing item from FableticsFashion apparel by FableticsMerchandise from Fabletics clothing lineFabletics fashion product

Business Highlights

General

Parent Company: TechStyle, Inc
Year Founded: 2013
Target Gender: men, women

Shipping

Shipping Cost: $5.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $49.95

Returns

Return Policy: free
Return Instructions: items must be new, unused condition with original packaging
Restocking Fees: no

Sustainability

Sustainability Score: Not Good Enough
Recycling Program: no
Responsible Materials: recycled

Product

Style: active, casual, lounge
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X, 4X)

Customer Service

Support Channels: phone, facebook, chat
Support Phone: +1 844-322-5384

Payment Options

Payment Methods: card payments, PayPal

Membership Programs

Rewards Program: Active Junky, Rakuten, Swagbucks

How would you rate Fabletics?
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Reviews Summary

Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.

service
866
value
873
shipping
851
returns
612
quality
833
This company does not typically respond to reviews
Texas
1 review
0 helpful votes
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Love Fabletics!
July 4, 2019

I love Fabletics Powerhold! Just ordered two more to add to the other 4 I already have! Only leggings I workout in now! :) shopping is a breeze and I love earning the points!

Date of experience: July 1, 2019
Ivy T. Fabletics Rep
over a year old

Hello Alaina,

Thank you for trusting us to be your source for top quality FAB items. We appreciate your kind expressions of appreciation and are especially grateful for doing business with you. We here at Fabletics try our best to provide the best service and unique style at an affordable price!

XO,
Ivy

Colorado
2 reviews
0 helpful votes
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Membership?
July 1, 2019

Don't quite understad how it all works. You should make a quick video on how it all works. Quality of the fabric, especially the tops are disappointing. I hate the oversized arm holes.

Date of experience: June 28, 2019
Ivy T. Fabletics Rep
over a year old

Hello Cellini,

Member satisfaction is always a number one priority for us. I'm deeply sorry that that wasn't clearly demonstrated to you. We value the opportunity to resolve this issue and someone from our Member Services Team will be contacting you within 48 hours to assist you.

Best,
Ivy

New Mexico
1 review
0 helpful votes
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The website doesn't work well.
July 2, 2022

I have tried several times to look at certain items and the links won't work. I have talked to customer service and they weren't able to fix the problem. It is very frustrating.

Date of experience: July 2, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Daniel,

Thank you for sharing your experience on our website. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.

Best,
Mary

Arkansas
1 review
0 helpful votes
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Quality and fit not the same
August 1, 2022

Since I have been a member I feel that the fit has become inconsistent. I am not experiencing the same quality or fit that I enjoyed when i first signed up. I will be cancelling my menmbership soon.

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Erica,

We value our members, and your feedback about the quality is so helpful for us to hear. One of our Member Services team will get in touch with you right away.

Best,
Tina

Georgia
1 review
0 helpful votes
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Good quality leggings
May 1, 2023

I don't see the need for a subscription, who needs workout wear monthly? However, I do love the quality of their leggings. The bra's aren't for me, I have tried a few times, they just don't do much.

Date of experience: May 1, 2023
Allison C. Fabletics Rep
over a year old

Hello Julie,

Thank you for sharing your experience with the items you purchased and the VIP membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Montana
1 review
1 helpful vote
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Love the products!
July 1, 2019

The highwasted pants smooth out all the right places and the fabric is very nice. When folding forward they are thick enough the keep all the things covered. Excellent products!

Date of experience: June 28, 2019
Ivy T. Fabletics Rep
over a year old

Hello Carly,

Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Happy shopping!

XO,
Ivy

Texas
1 review
0 helpful votes
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Paying for a membership that I never ask
April 18, 2024

They charge me twice for a membership
That never ask I spoke to the representative about my refund never received it

Fabletics attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 8, 2024
Allison C. Fabletics Rep
over a year old

Hello Xiomara,

Thank you for sharing your experience with the VIP membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.

Best,
Allison

Michigan
2 reviews
0 helpful votes
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Service is not what it should be
December 2, 2020

The product is great but I have had so many problems getting my orders its not even worth buying and when I call about my orders I get the run around for weeks straight

Date of experience: December 2, 2020
Nelle P. Fabletics Rep
over a year old

Hello Amanda,

Thank you for writing a review! We are sorry to hear if you have a hard time getting your orders on time. We deeply value your feedback! Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Florida
1 review
0 helpful votes
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SCAMMMMMMMMM
August 23, 2022

They do not tell you your card will be charged 54.00 a month total scam. They told me i will get a refund will we will see about that. The clothing is nice the compay it self is a scam

Date of experience: August 23, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ross,

Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible.  Our Member Services Team will get in touch with you right away.

Best,
Renz

New Jersey
1 review
0 helpful votes
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Over priced, AWFUL returns, shady membership
April 14, 2021

6 months ago, this company was decent with decent products. I'll always think they are over priced and put higher retail to make you think you're getting a good deal. But just a few months ago, they completely changed their membership program and its quite shady now. They're items are always on sale. So 6 months ago, your $50 credit can get you a bra and leggings. Now, your $50 credit gets you ONE item, whether it's $20 on sale or $40 leggings and there is no money left in your credits. Idc if the retail is $80. The # i see that I'll be paying is what matters. I then had an issue with skipping months. Middle of the month I tried skipping and wasn't given the option. Then I had placed an order, received everything and noticed inconsistencies with the sizing. And when I pre-ordered the Justin sweatpants, they were on sale for around $25. They charged me over $50 for them with no warning. Came time for the return - it took literal weeks for them to get the return then more WEEKS just to issue the refund. Needless to say I canceled my membership and will never buy from here again. I can say CS was kind and helpful. Thankfully I didn't have any issues. Somehow fabletics put a return in as a replacement (‍) so they were able to cancel it. You have to really keep an eye on everything when it comes to this company and you shouldn't have to do that.

Date of experience: April 14, 2021
Cole N. Fabletics Rep
over a year old

Hello Jessica,

Thank you for sharing your overall experience with Fabletics! We deeply value your business with us and your feedback is important for us to hear. We will contact you within 48 hours for further assistance.

Best,
Nelle

Arizona
1 review
2 helpful votes
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Members receive constant SALE emails and presented with SALE PRICING while logged into the website, upon checkout prices changes to VIP PRICING that is HIGHER than advertised. Example: Semi-Annual Sale $12.00 Top drops into the cart for $39.95! As a Member, you NEVER get the ADVERTISED Sale Price.
You are offered $49. Outfits that are in limited stock and SOLD OUT. I have trying to spend my credits for over a year and nothing but Sold Out $49 outfits or VIP outrageously priced items. But wait there's more! Don't cancel because now you lose the $49 crappy discounts. Skip a month till you find something... one year later. I can't find a $49 outfit I like in stock nor access to SALE pricing.

Members have two choices -
1) Use your credit without any other advertised discounts or
2) Get advertised discount and can't use your credit

Members get the special VIP treatment and given the highest prices available! Terrible business model. You have paying customers that want to shop, committed to a membership, and you don't provide Sale pricing... you charge MORE! Very dissatisfied customer!

To be fair, their products are outstanding!

Date of experience: March 17, 2018
Nevada
1 review
0 helpful votes
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I guess, it has come to this...
August 1, 2022

I had the misfortune of requesting an EXCHANGE (and not a RETURN) and was assured that it would be mailed out to a friend based in California.

But instead, it was mailed out to an OLD out-of-State address (that I already changed a long time ago) as I would be receiving my latest orders at my NEW out-of-state address.

And I communicated this with Customer Service, and haven't heard of any updates.
I guess it has come to this; when overexpansion and miscoordination sets in without looking at Quality Assurance to focus on Customer Satisfaction (or Attrition).

Date of experience: August 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hi Carlota,

Thank you for sharing your feedback regarding your experience in processing your exchange! We always like to know what our members are thinking so we know where to improve.  A representative from our Member Services Team will be contacting you immediately.

Best,
Kim

Florida
1 review
0 helpful votes
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Blah
February 18, 2022

Sent the wrong leggings twice. So far. Also, I'm not. A fan of high waisted and ultra high waisted leggings. Not much options after that. The site shows too many options that are sold out.

Date of experience: February 18, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Cheryl,

Thank you for your review. We are sad to hear that you are not happy with our selections and receive the wrong item. We're sad to know that you have encountered an unpleasant experience with us. We’ll be sending you a private message right now.

Best,
Clark

North Carolina
1 review
0 helpful votes
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Quality Products that last!
July 1, 2022

I have been very please with all of the products I have received from Fabletics. The quality is excellent. The legging are just amazing. The powerhold fabric is the best out there in my opinion.

Date of experience: July 1, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Sherry,

Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!

Best regards,
Chad

Canada
1 review
0 helpful votes
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Big order!
May 23, 2022

Really love all the designs and fit. Wish the high rise leggings wouldn't run down all the time. There is nothing to keep them up. Otherwise the style, fit, length, colours and quality is great!

Date of experience: May 23, 2022
Jennifer M. Fabletics Rep
over a year old

Hello Ariati,

Thank you for your review. We are happy to hear that you are happy with our product and service. Thank you for sharing this with others. Stay awesome!

Best Regards,
Clark

Washington
1 review
0 helpful votes
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Best ever
May 4, 2023

I love every single thing I have bought here. I have purchased leggings, bras, robes, a sleep mask,uuum I think more too. All have been high quality and exactly what I expected and fit right!

Date of experience: May 4, 2023
Lia B. Fabletics Rep
over a year old

Hello Emily,

Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. We hope that you will always have a great experience with us!

Best,
Lia

New York
2 reviews
0 helpful votes
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Not what I expected based on past purchases
January 1, 2023

I purchased multiple pairs about three years ago. Those leggings are amazing, still in good quality condition, no fading, no whoops boolies, no thinning at the thighs, not see through, the tops are compression excellent and very high waisted and don't roll down when I bend and they never ever stained. I bought 5 pairs a month or so ago and the one pair was so buttery soft but instantly got whoolie boolies (lint balls stuck all over) and they're thinning at the thighs and crotch. They stained easily too. This pair fit as expected. The other 4 pairs were all too small, little stretch, not a true high waist (they are about two inches under my belly button where my pairs from three years ago lay about 1/4 inch over my belly button) and the tops roll as well as they stain easily. I'm quite disappointed because I always bragged about how much I love Fabletics and how I can trust the sizing, quality and comfort with their stylish designs. The sale prices are great but I almost wonder if their sale prices are existing right now because of the poor quality right now.

Date of experience: January 1, 2023
Jennifer M. Fabletics Rep
over a year old

Hello Lauren,

Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.   

Best,
Renz

Tennessee
1 review
23 helpful votes
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If there is an active lawsuit against this company- I would appreciate being added to the list of people who have attempted to allow Fabletics to correct their despicable, dishonest business model. I made what I thought was a one time purchase 7 months ago and as I reviewed my last credit card statement, I noticed a charge of $49.95 and a rock landed in the pit of my stomach- with the force of a meteorite. I am an intelligent, detail oriented person. In my professional life, I work as an ICU Nurse- attention to detail is an understatement. With that said, my level of self awareness is keen and I can wholly identify when I have been dooped by faults of my own. My experience with Fabletics is quite the opposite- I have been FINANCIALLY VIOLATED to an extent I have never experienced. This is outright THEFT. This company should be shut down immediately and damages paid out to those of us who did not consent to an auto-enrollment agreement. Please contact me if legal action is taking place. I have already started exploring my options.

Date of experience: June 21, 2015
Arkansas
1 review
2 helpful votes
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Disappointed
March 16, 2019

I purchased leggings back in December and got 3 faulty pairs. I first noticed the issues 2 months after purchasing the leggings, I attempted to contact the company about them. It took me 7+ tries to get to someone, I tried called and using the online chat. My leggings had holes in them, so what did I do? I got rid of the leggings. Why would I keep 3 pairs of leggings that have holes in them if I cant wear them and I cant get a hold of these people?
I finally was able to get a hold of a representative tonight (3-14-19 3.5 months from the time I purchased the leggings, 1.5 months of trying to contact these people)that I told all of my issues to, she told me no problem we will process a store credit to your account. She then asked for the leggings to be shipped back to the wear house, well I informed her that I no longer had them because I couldn't get into contact with anyone about my issues, I wasn't going to lug them around with me. She told me that was not possible, nothing can be done unless I returned them. She then asked if I could get them out of the trash? Uh, no. I am disappointed that they are refusing to help me after I already spent a fortune on their products that only lasted me 2-4 months. Not worth it, won't shop with them again.

Of course, I couldn't put this review on their website as they do not accept bad reviews on their website.

Date of experience: March 14, 2019
Ivy T. Fabletics Rep
over a year old

Hello Mackenzie,

At Fabletics, we pride ourselves on giving 100% every day to ensure that our members' needs are being met. I know that we have let you down, and for that, we are very sorry. A representative from our Member Services Team will email you shortly to assist you.

Best,
Ivy

New York
1 review
0 helpful votes
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Fab!
July 14, 2024

I love Fabletics apparel. The fabrics, the fit and the deals are great.

Date of experience: July 4, 2024