About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Mediocre products that you can't return, they will talk you in to staying on the program and then continue charging your credit card forcing you to buy more mediocre products.
STAY AWAY! I signed up and had read the Ts&Cs but was then suprised I couldn't use the 44GBP credit against any item that was not 44GBP. I then received several sets of conflicting information, the free phone number is not freephone and had the worst customer service when trying to cancel, she just talked at me for ages whilst I repeated I wanted to cancel the account. AWFUL - RUN DON'T WALK...
Love the clothing and the different varieties they keep coming out with. There tights are my absolute favorite the only kind i wear now. They are so comfortable and soft.
A complete nightmare to exchange a product. If your going to entice people with a promotion and the size doesn't fit it cant take +50 Days to get it right
Hello Jay,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The worst customer service ever.
They charged $49.95 from my account for no reason and when I tried to call them, they wouldn't even pick it up. YOU GUYS BETTER ANSWER MY PHONE CALL BEFORE I SUE YOU GUYS.
Hello Yoojeong,
Please accept our sincere apologies for the inconvenience you may have experienced. At Fabletics, we take pride in ensuring our member’s satisfaction. A representative from our Member Services Team will email you shortly to assist you.
Best,
Ivy
The clothing is good quality and durable. It's always stylish. And the people are pleasant and helpful. I love getting discounts through the club. There are also some great sales!
Hello Ann,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I did not know you were charging me each month a membership fee. When I finally noticed it, I had lots to point I had to use before cancelling. I do not like the fabric of the outfits.
Hello Francesco,
Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Not satisfied. Sizes that I need are never available. Not thrilled with styles. Cannot get anyone to acknowledge that I want to cancel. FAQ says it's easy. It is not.
Hello Lindsay,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I love the material. It's so comfortable and the fabric feels like the best quality.
I also had to return a few items that fit big. The return was easy and I got my items back fairly quickly
Hello Maria,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. We hope you have a pleasant day.
Best,
Lia
Not a fan of the auto charge every month. I have been with fabletics since very first year and will be canceling because I cannot keep up with the skip each month. I do really love the product tho
Hello Sharon,
We regretfully note that we received your feedback regarding the VIP program. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I have loved purchasing from Fabletics. I honestly loose track of everything I get but I don't have many pieces that I end up returning or not liking. Loyal member!
Hello Chloe,
Thanks a lot for the positive feedback! Our member's satisfaction is our utmost priority and we appreciate your trust in Fabletics. Happy shopping!
Best,
Mary
I called customer service to cancel my subscription, they said no problem they will cancel it for me. Three months later ($150) later I realized I was still being charged.
Hello James,
It is with great regret that we received your feedback regarding our VIP program. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I found the customer service representative to be pushy when I was trying to cancel. If someone wants to cancel, let them cancel. I lose a little respect for companies that make it so hard to do so.
Hello Courtney,
Thank you for writing a review regarding our cancellation policies. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Absolutely perfect never a issue and it's never a long wait for a certain style or size to get back in stock
I bought the long ones and they are a great fit, super comfortable and look great. And they have pockets! I use them almost every day.
(I would give zero stars if I could)
Please beware when making a purchase and being told to purchase your product you need to sign up for a "free" VIP membership, and that they must apply for to get a discounted price. This is NOT a free membership.
We had a daughter who just moved into college and ordered a pair of leggings, and at checkout she had to sign up for the VIP Membership to get the discounted price listed on the leggings. She was NEVER told this would turn into a $49.95 a month charge on her account if she didn't order every month or she would get charged this amount monthly. She has never ordered any additional products, and now has hundreds of $'s of charges that have been taken out of her bank account.
She is a poor college kid and has now learned the hard way when businesses use sneaky "group VIP, or Membership" processes to get charges out of their customers.
She is now dealing with getting the charges removed from her account, she was told by customer service that they cannot refund any of her money, but was told she could sure order more products to apply towards the money. Please know we will never order again from Fablectics.
Hello S M,
We deeply value your relationship with Fabletics and we are committed to providing you with the highest level of service simply because our members deserve the very best. Our member services team will get in touch with you within 24-48 hours to further assist you.
Best,
Sherry
If the product was any good they wouldn't need to scam you into a reoccurring subscription. Do not purchase unless you want to pay $50 per month for leggings for life.
Hello Josephine,
Thank you for writing a review! We're sorry to hear you disliked the VIP Membership! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I bought several items while I was a VIP with this Fabletics company and I can say for the most part when I did order I got my tops and bottoms when I ordered and I still have some of the items others I have given away but its just because of the pandemic and a move we made recently. The company is a good company especially for active wear.
Hello Cathy,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
I love it! It's the best thing since ice cream! Fits really good and very comfortable! I just love it!😍!
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Tatiana,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad