About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
I have loved every piece of clothing I have received from Fabletics. The material is so soft and comfortable. Always a great selection of styles and colors.
Very good! Shipping is efficient and I love using member credits. Sizing usually on the mark and where it isn't the customer reviews are
Usually spot on!
Hello Jessica,
Thank you for the great feedback regarding our VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day!
Best,
Lia
On their website they have one picture to display the back of the sports bras, but when you hover over the picture they ONLY SHOW THE BACK OF THE SPORTS BRA IN A DIFFERENT ANGLE. I WANT TO SEE HOW THE FRONT LOOKS LIKE. LIKE IS IT A HIGH NECK OR LOW NECK, A THICK STRAP OR A THIN STRAP. WHAT DOES THE FRONT OF THE SPORTS BRA LOOK LIKE? SHOW THE FRONT THE SPORTS BRA WHEN HOVERING OVER THE PICTURE INSTEAD OF HAVING TO MAKE US CLICK ON THE PRODUCT. THATS THE POINT OF THE "QUICK LOOK"
ALSO, MY PACKAGE WENT MISSING AND I HAVE NO OPTION TO TALK TO A REAL PERSON.
Hello Nicol,
Thank you for sharing your feedback regarding your experience while browsing through the website. We value your feedback and we'd like to make things right. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
Easy to navigate website wish more was in stock would have purchased more if there was. Need more neutral shorts and less contrasting ties
Good quality shorts
Literally the worst customer see experience I've ever had. My account got deactivate right after placing an order, so I called, they told me it would take up to 48 hours to reactivate my account. The lady on the phone also told me my order would be able to be honored and resubmitted after. 2 weeks later still nothing, so I called again, my account finally was activated, and I could just resubmit my order. I had to find new things, and they had to manually put the discount in. But due to this, I couldn't pay with after pay like I normally do. Instead they said they had to manually submit the order on their end (as there was an error everytime i tried to check out) which doesn't work for me as i pay with Afterpay. I asked for maybe a one time use promo code I could apply instead, that way it'd be a completely new order (which other companies have never had a problem doing), and I can check out my Preferred way. Instead they said no, didn't help, and kind you at this point I've talked to about 3–4 different people. After asking for supervisor, they kept beating around the bush and ended the chat with me.
Hello Crystal,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
Canceled my order. To change what i wanted. Remade my order then got charged for BOTH orders. Had to fight to return or exchange as wrong sizing...THEN THEY SENT ME 8 PAIRS OF THE EXACT SAME PANTS IN BLACK. I originally ordered them in black, purple, pink and green. But got all black! Ended up giving some to my family as it wasn't worth fighting with them for ANOTHER exchange.
Hello Alicia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Many many items that are sold out re not showing up, and that is frustrating. It is also a bit messy
I don't like the monthly subscription that I get charged. If I'm busy or forget to cancel, I get charged then have to find something to buy.
I've had nothing but good experiences with fabletics! The clothes are great and the vip points are awesome! I've really enjoyed everything the company has to offer!
Hello Laura,
Thank you for your compliment! We are glad that you are satisfied with the styles and deals we have in Fabletics. Hope to hear more from you in the future!
Best,
Mary
I really liked the value and the quality of the athlete wear. The main reason I canceled my membership is the sizes available. Most of my sizes were rarely available in the item I wanted.
Hello Debbie,
We appreciate the feedback you shared regarding the availability of our products. Please be assured that we will make every effort to ensure that this will be resolved. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I've enjoyed the many years that I've dealt with this company. I love the products and have only had to return one pair of pants in the many years I've been a member.
Hello Theresa,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Great quality of clothing, excellent customer service, and fairly quick delivery. I have been a customer for over 5 years and I love the clothing line. The material is soft smooth and fashionable.
Hello Brandi,
Thank you for the great feedback regarding our Member Services Team. It has been a pleasure doing business with you! Have a great day!
Best,
Lia
I love the fit and quality of the garment, It was so easy to order and they came every quickly. I love doing all my house chores and daily things in the outfits.
Hello Pat,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a fabulous day!
Best,
Renz
I am wearing an outfit from fabletics at this moment. All of my leggings are from fabletics! The t shirts are comfy for everyday wear and the exercise tops are perfect for workouts!
Hello Janelle,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I have had a membership with fabletics for years. I love the products as well as the quality I have received! The customer service is wonderful and they are always quick to respond.
Hello Jennifer,
We are glad you are enjoying our products and the VIP membership! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Not a big fan of the subscription style of purchasing items. Also the last few times they haven't sent a "heads up" email saying this is the last time to skip the month
Hello Alex,
Thank you for sharing your experience with our VIP program and skipping the month. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Found the material to be sub par for the price. The fit was also too loose at the waste and tight on the thighs and legs making it not comfortable for working out.
Hello Samantha,
Thanks for sending your review! Your feedback about our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The pants I got from Fabletics are the perfect mix of casual and business and extremely comfortable!
Took weeks of following up first package was lost second package was continuously delayed at the warehouse.
The quality of this item is excellent and the fit was perfect. I love that it is also a cute item I can wear.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emily,
Awesome! We are happy to provide you a positive experience with our products and services! It is members like you that help keep our lights on, and we couldn't be more grateful. Have a great day!
Best,
Nelle