My order says it's been delivered but I didn't get the parcel
Everytime I call their customer service they give me a different reply but no resolution

I was so excited when I placed my order... then I received it. I found the quality was nothing to brag about. The sports bras do nothing as they have no support and the rest of the outfit just was nothing better than what i can buy at Walmart! I was completely underwhelmed... and then I forgot to cancel my account since you have to call in on a certain day and time to do so! So I had credit so i thought i would collect my credit and cancel. Well I placed my order and then realized i had put the wrong address. So i looked up the faq and read that if i need to make shipping changes I must call immediately or use the live chat. Tried the live chat and it said the link didn't exist. So i called... the woman told me i had to call back another day as she was unable to change anything on my account until the order was processed... how is that suppose to help me! So god only knows where my package will end up! I admit it was my fault for putting the wrong address but I am sure they could have helped me out a bit! I am very disappointed by the whole experience! The only positive i had through this whole process was the short wait time when I called! Lol~

I ordered a bunch of clothing on July 2nd. I like fableletics, I have been a member since 2014 and Still have pieces from back then, they hold up well. I decided to stock up. I bought several pieces for $245.00. I still haven't received my package. I was emailed a tracking number but all it shows are several Movements around the country, not any actual movement on the tracking scale. See photo. I emailed fabletics asking when my package would arrive and I got and email saying that it was on its way and that email was no longer a way to communicate, use social media. I went on Instagram and sent a DM explains the situation. I've heard nothing. Then I went to FB messenger and dealt with the bot and asked to speak with a rep. They haven't looked at me message. Then I went on FB and posted my situation, with another person saying she's having the same experience. Then my post was removed. But every post Fabletics has on FB, if you read al messages, are customers complaining of the same thing, nothing is being delivered and customer service isn't helping. It's too bad. I really like the product and have always had a good experience in the past. I just want my package or my money back.

If you have "member credit", you can't take advantage of the SALE price. So you literally have to choose to use your credit and pay a higher price, or give them additional money and pay out of pocket to get the lower (SALE) price. So your credits would either never be used, and you continue to dish out money. Or, use your member credit but pay more, so you are literally losing money. SCAM. Next huge problem: if you do find something you can use member credits for and get the fabulously low VIP member price, NOTHING IS EVER IN STOCK!

I, too, was unaware of the $49.95 monthly charge for what they call their VIP membership. I have no recollection of saying yes to this membership. I do, however, recall that I did not want to participate in any type of membership as it was to be a one-time purchase. It must be a little check box that I neglected to uncheck. I did just call and cancel my subscription. Originally I was told to go online and make a purchase for the $49.95. I did attempt to do this but all the potential items that I might have been interested are out of stock. I called back and requested my $49.95 refunded to my card. Supposedly this will happen within 7 business days. I did ask for and receive a confirmation number and will be checking my card to ensure that this take place. I would NOT recommend this site as I believe the idea of charging someone $49.95 per month, unless you log in and uncheck some type of "skip" box is ridiculous. The clothing that I originally purchased was just fine but this has turned me off any further purchases.