About the Business
Fabletics is an innovative, high-quality athletic wear & accessories line co-founded by Kate Hudson that looks great & fits your budget.
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Fabletics has a rating of 3.2 stars from 12,743 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Fabletics most frequently mention great quality, vip member and long time. Fabletics ranks 2nd among Sportswear sites.
Every time I go to purchase something with my credits the items are on sale for a "Members Only Sale" for less than I paid for the credit! It's just crazy. It just is not worth the money.
I don't understand why it takes weeks for orders to arrive. That is frustrating especially when items are a gift. You never know when you are going to get your product.
Hello Rafael,
Thank you for writing a review! Your feedback about the shipping timeframe is important to us, and we would like to address your concern. Our member services team will get in touch with you right away. Thanks!
Best,
Renz
Love the fabrics and the styles. Living in Canada makes the sales really worth it. I've been buying for a few years now and my clothes are still in great condition.
Hello Chris,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
The quality of the items degrades very quickly, within 4 or 5 washes. The app is also very bad, slow. Won't load. It takes too much time to shop on it.
Hello James,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I made an order over a month ago and still have not received the product nor have I received any notice from the company as to why it's taking so long.
Hello Connie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love Fabletics clothing and being a member makes it even better! They always have awesome deals and the process is easy to understand if I want to skip a month.
Hello Josie,
Thank you for the great feedback regarding the VIP membership! Rest assured that we will continue providing the best service for members like you. We hope you will always have a nice experience with us. Have a great day.
Best,
Lia
Low quality items, really disappointing considering how expensive these products were. It's not SO bad with the sale price I got, but the regular price is insane for the crappy quality
Hello Alexis,
We are sorry to hear that the item you got did not meet your expectations. We hope we can make it up to you! Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
The intro offer is great but the selection, especially maternity, could be better. Also I feel like what I can get with my member credit is not worth the monthly charge.
Hello Emma,
We appreciate the feedback you shared regarding the options we have and the member credit usage. Our Member Services Team will get in touch with you immediately to address your concern since you deserve only the best service.
Best,
Lia
Bought them in a xs and a small looking to get the shorts shorts look but both literally came down to my knees very disappointing hood quality but size was horrible
Hello Diego,
Thank you for sharing your experience with the item you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Sizing is inconsistent, color choices are strange, and the fit is not always to my liking. On top of that, the price is more than I would expect for the product.
Hello Jeremiah,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Don't waste your time or money with Fabletics. There are MANY other athletic wear companies with actual quality clothing and good customer service. You definitely get what you pay for with this crap. AND THE CUSTOMER SERVICE IS HORRIBLE. Good luck
Like many others, I signed up for the $25 first outfit free, with the intention of continuing my membership if I liked the first outfit. However, the quality of the outfit left something to be desired. Even so, I continued with my membership with the hopes that other styles would be better quality.
Big mistake, because not only is EVERYTHING sold out CONSTANTLY, there is also a markup for almost every outfit, so you're really not saving much.
I ended up canceling my membership but I still have credits left on the site- but now in order to use my credits, I have to sign up for membership AGAIN in order to get the reasonable price for the outfits... AND, the credits can only be used for outfits that have been selected for me! Seriously, the money I paid on the site should be able to be spent the way I want.
Just stay away, it's not worth the headache!
Fabletics never disappoints, high quality fabric that lasts. From the first item I purchased until the most recent they all look and feel the same as when I first got them!
Hello Carla,
It is our desire to keep you satisfied with our quality products. You are our inspiration for doing our best. Thank you and remember, we value you! Have a great day!
Best,
Allison
I love all the products!. Though I'm not so excited I have to be charged if I don't buy something every month. But I really do look forward to seeing everything!
Hello Michele,
Thank you for writing a review! We would love to assist you further with the concern you had about the charge. Our Member Services Team will email you right away.
Best,
Dean
I've made quite a few purchases and there's not one item that I didn't like. I think the clothes are made very well and the quality is awesome. I'll keep purchasing.
Hello Andrea,
Thanks for the feedback! We value your trust in Fabletics, and we will do our best to always meet your service expectations. Keep slayin' in your FAB items!
XO,
Ivy
Fabletics isn't easy to use. There is no app. I don't like their point system over a credit system. Their customer service is horrible and email replies are automated and impersonal.
Hello Kelsey,
We truly apologize for your experience! We value your business and would like to address your concerns as quickly as possible. A representative from our Member Services Team will be contacting you within 48 hours to further assist you.
Best,
Ivy
I love everything I got. My leggings are rolling down while working out but that's probably because I got a large and then lost a lot weight… no complains so far.
Hello Faiza,
We appreciate you taking the time to compliment our products. Rest assured that we will keep offering individuals like you distinctive and fresh looks. We hope that working with us will always be enjoyable for you. Enjoy your day!
Best,
Lia
Normal shopping experience. Nothing special. Nothing terribly difficult. The date at the top of this says July 10,2019 and frankly I have no idea how my shopping experience was that day.
Everything I have ordered has exceeded expectations! Comfort & fit are perfect! My wife who never wore leggings due to feeling awkward is now addicted due to the comfort & style.
Hello Charlotte,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I love FABLETICS clothing! I have been wearing it for 7 years & still have pieces in excellent condition! Quality materials, store service, ease of exchange/returns, and fun prints!
Hello Karen,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashley,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and member credit usage is important, and we would like to address this as quickly as possible. We would also like to discuss further our promos and product pricing. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth